Wickes - Sutton Reviews 

183
TrustScore 5 out of 5

4.8

Kimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB


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Rated 5 out of 5 stars

ZACK B is exceptionally polite and helpful and sees things through to ensure nothing is missed. Zack has good product knowledge which is essential and actually what can stokers need, This is common wi... See more

Company replied

Rated 5 out of 5 stars

We would like to say a very big thank you to Thomas and the team at Wickes, Sutton, who kindly supported Eversfield House – Sutton & Cheam Elderly People’s Housing Association with a generous... See more

Company replied

Rated 4 out of 5 stars

Zack B was excellent. Good knowledge and very helpful and polite. It is important for staff to have product knowledge. 5 stars for him Unfortunately low stock for several needed items. Zack did loo... See more

Company replied

Rated 5 out of 5 stars

Went in for some sand and gravel - great customer service from Sam and other staff members who helped us with our purchase - very impressed will be back for more ! Thanks Sutton Wickes ⭐️⭐️⭐️⭐️⭐️

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Sutton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, United Kingdom

  • +442086418765

4.8

Excellent

TrustScore 5 out of 5

183 reviews

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4.8

All reviews

(183)

14,805 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oliver, a polite, helpful young man

Very helpful- Oliver took the trolley to the van. A lovely, polite young man.

11 September 2026
Unprompted review
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Reply from Wickes - Sutton

Hi, Claire. Thank you for taking the time to share your review with us. We're delighted to see that Oliver was helpful and friendly during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I needed some help and Lewis was most…

I needed some help and Lewis was most helpful making sure the item was all there and nothing missing .
And went out of his way to to find it for me that was the Sutton branch.
Thank you Lewis

10 September 2026
Unprompted review
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Reply from Wickes - Sutton

Hi, Deborah. Thank you for taking the time to share your review with us. We're delighted to see that, Lewis provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Tracy is great thank you

Tracy is great thank you. Amazing customer service!

7 September 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Patrick, thank you for leaving a wonderful review. We're happy to hear that you were pleased with the customer service you received from our colleague. -LG

Rated 5 out of 5 stars

A very big thank you to Wickes, Sutton

We would like to say a very big thank you to Thomas and the team at Wickes, Sutton, who kindly supported Eversfield House – Sutton & Cheam Elderly People’s Housing Association with a generous donation of paint to help us brighten and refresh the fencing around our garden.

Sometimes even simple improvements can make a real difference. A fresh coat of paint will help bring new life and colour to our outdoor space, making the garden feel brighter, more welcoming and enjoyable for our community.

The team at Wickes were incredibly helpful and efficient and showed a genuine willingness to support us and our project.

We are extremely grateful for their kindness and support and look forward to sharing the finished result.

Thank you, Thomas and everyone at Wickes Sutton!

3 September 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Donna, We are so pleased to hear about your positive experience with us. It's wonderful to know that we could contribute to brightening and refreshing the fencing around your garden. We truly appreciate your kind words. - FC

Rated 5 out of 5 stars

Great customer service

Visited Wickes Sutton for the first time today to get washing machine parts. I was struggling to find the right ones when Paul came over to me and asked if he could help. He found what I needed. Really friendly guy. Thank you.

3 September 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Tracey, Thank you for taking the time to share your positive experience. We're delighted to hear that Paul was able to assist you in finding the parts you needed and provided such friendly service. - FC

Rated 5 out of 5 stars

ZACK B is exceptionally polite and…

ZACK B is exceptionally polite and helpful and sees things through to ensure nothing is missed. Zack has good product knowledge which is essential and actually what can stokers need, This is common with B and Q. It would be helpful if all staff had product knowledge and manner like Zack.

3 September 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Trisha, Thank you for your review about our team member Zack in our Sutton store. We appreciate your review and your business.

Rated 5 out of 5 stars

Tracey at the till is amazing

Tracey at the till is amazing! I come to this wicks almost every day and she Brightens up morning and is always super friendly and great customer service. She is a great asset you your team down at the Sutton Wickes.

Lee.

1 September 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Lee, We're so pleased to hear about your fantastic experience! It's wonderful that Tracey brightens your mornings and provides such friendly, great customer service. We appreciate your kind feedback. - Sean

Rated 5 out of 5 stars

I was served by Paul at Sutton store

I was served by Paul at Sutton store. He was very helpful, knowledgeable and friendly. Thank you for your help.

29 August 2026
Unprompted review
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Reply from Wickes - Sutton

Thank you for taking the time to share your positive experience. We're so pleased to hear that Paul was helpful, knowledgeable, and friendly. We appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Great customer service

Went to the Sutton store with a vague idea of what we needed and Paul was really helpful and found us a couple of different options. Great customer service.

29 August 2026
Unprompted review
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Reply from Wickes - Sutton

We're so pleased to hear that Paul was very helpful and found you a couple of different options. It's wonderful to know you received great customer service. -AK

Rated 5 out of 5 stars

I came into the store on Friday and was… a

I came into the store on Friday and was greeted by Tracy at the till. She saw my confused state and asked me if I was ok and if I needed help. That really put a smile on my face. Explained that I am trying to organise myself to get my kitchen cleared for refurbishment and she suggested storage boxes. I bought them and it was the best thing ever. My wife was really grateful for the suggestion. She is an asset to your store

28 August 2026
Unprompted review
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Reply from Wickes - Sutton

We are so pleased to hear about your positive experience at our store! It's wonderful that Tracy was so helpful and attentive, and that her suggestion was so useful for your kitchen refurbishment. We truly appreciate your kind words. -AK

Rated 5 out of 5 stars

Excellent customer service

Went in for some sand and gravel - great customer service from Sam and other staff members who helped us with our purchase - very impressed will be back for more ! Thanks Sutton Wickes ⭐️⭐️⭐️⭐️⭐️

29 August 2026
Unprompted review
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Reply from Wickes - Sutton

We are so pleased to hear about your positive experience and that you received great customer service from our team members. It's wonderful that they could assist you with your purchase, and we look forward to your next visit! -AK

Rated 5 out of 5 stars

5 star employee should go to PAUL

want to give a shout out to PAUL what a fantastic guy. helped me throughout my visit to wickes.
whilst talking i mentioned i was very ill and he couldnt help me enough, he even helped me to my car.
lovely guy and id say a 5 star employee, id like to highly recommend PAUL for employee if the month !!!!!!!

27 August 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Gary, We're so pleased to hear about the exceptional service you received during your visit. It's wonderful to know that Paul went above and beyond to assist you, especially given your circumstances. We truly appreciate your kind words and recommendation. - Sean

Rated 5 out of 5 stars

Tracy at the till has been extremely…

Tracy at the till has been extremely accommodating and friendly. She helps me with my purchases to the car every time I shop here.

The service is brilliant and her customer service is impeccable.

Thank you for the help.

23 August 2026
Unprompted review
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Reply from Wickes - Sutton

Hi, Tracy. Thank you for taking the time to share your feedback with us. We're really pleased to see that, Tracy provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Tracey is very helpful

Tracey is very helpful. Great customer service as always

25 August 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Tariq, Thank you for your wonderful five-star review! We are so pleased to hear that Tracey was very helpful and provided great customer service. We truly appreciate your kind feedback. - Sean

Rated 5 out of 5 stars

All staff very helpful at wicks Sutton.

Very helpful gentleman called Paul helped me find what I wanted. Another young man at the check out helped me into the car with the heavy items. All items required were in stock.

26 August 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Valerie, We're delighted to hear about your positive experience and that Paul provided such helpful service, assisting you with your items. It's wonderful to know you found everything you needed in stock! - Sean

Rated 4 out of 5 stars

Zack B was excellent

Zack B was excellent. Good knowledge and very helpful and polite. It is important for staff to have product knowledge. 5 stars for him

Unfortunately low stock for several needed items. Zack did look in several places.lower stars for available stock of multiple items so 3 stars for that.

25 August 2026
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi, Trisha. Thank you for taking the time to share your review with us. We're delighted to hear that, Zack provided excellent customer service and used his product knowledge to help you find what you needed. We also appreciate your comments about stock availability and apologise that some items were unavailable. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Tracy was great help at the store

Tracy was great help at the store. Just made my whole trip to wickes so much easier

24 August 2026
Unprompted review
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Reply from Wickes - Sutton

Hi Ammy, We're so pleased to hear that Tracy provided such great assistance and made your visit so much easier. Thank you for your kind words! - Sean

Rated 5 out of 5 stars

Paul was very helpful

Paul was very helpful. As a lady with a bad knee his help was very valued and he put my stones and bricks in the car carefully. I have always found Sutton branch of Wicks very helpful.

8 August 2026
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi, Amanda. Thank you for taking the time to share your review with us. We're really pleased to see that Paul went above and beyond to provide excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

As s regular customer at Sutton wickes

As s regular customer at Sutton wickes, their click and collect service is fantastic. Saves me shopping around, allowing me to get on with the days project.

I'm also rewarded with great service. Tracey has always greeted me with warmth and helpfulness at sutton branch.. a true blessing to the company.

5 August 2026
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi Ricardo, Great to see your review about your shopping experiences at our Sutton store. In particular about the great customer service you receive from our staff member Tracey. We appreciate your review and your business.

Rated 5 out of 5 stars

A big thank you to Lewis @ Sutton…

A big thank you to Lewis @ Sutton Wickes store. He was very pleasant, polite and extremely helpful while I decided between two types of garden stones. He put them on a trolley, then opened a checkout, wheeled my purchases directly to my car and lifted the bags in for me. As I suffer from chronic pain, I can now decant the stones, in small amounts.
Thanks again Lewis, I couldn't have done it without you.

3 August 2026
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hey there, thanks for your five-star review, and I'm delighted that you enjoyed the service from Lewis in our Sutton store. It makes us proud you enjoyed your visit! - Dylan

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