Whirlpool India Reviews 

As iam a whirlpool customer..I had purchased washing machine in pai international in 2021 now it's repair the executive visited and telling that the part. Is not available in company and they are telling that you can go to local technician and repair..then why you people running the company so bad response from you people really I don't recommend our family and friends to buy whirlpool products my name shaik zaheer mobile number 9964471621

I purchased a fridge 7 years back with a warranty of 10 years for compressor. I had a problem with the fridge regarding cooling and finally got the information that the spare parts (board) is not available with Whirlpool and they have stopped manufacturing it. How can they do it like this... should they not take time to provide the spare parts since it is within the warranty period. Does whirlpool expects me to buy a new fridge when I can get it corrected with 1200 rupees of a board. Secondly, the customer care and vendors never commit to timeline and my issue is going on for the last 27 days and I am finally planning to go to the consumer court for such a poor customer service. By the way, I bought whirlpool washing machine a year back and within 8 months I had issue and continue to face the drum issue with too much of noise etc. I am fed up on this and humbly request the customers to avoid whirlpool products.

Hopeless . My samsung washing machine was good worked for 12 yrs . Amazing customer service . But whirlpool is bad . Their service center is hopeless worst that I came across. Customer care man Sanjay is laughing on my grievance

Dear Whirlpool Service Team,

This is a formal complaint regarding your appalling delay and negligence in servicing my Whirlpool air conditioner under the AssurEdge HomeCare Plan (Application No: HPW2329102).

I raised a complaint on 6th June 2025 regarding a fault in the unit. After inspection, your technician diagnosed a faulty outdoor board and assured me that the replacement would take 10 days. Instead, it took your team a full month to return — only to then claim that the issue was actually a faulty fan motor, not the board.

Again, I was told the motor would arrive in 10 days. Now, another month has passed. On contacting your team, I was informed that a wrong part (indoor fan motor) was ordered and that the delay will now be “immense.” You’ve had two months, two diagnoses, and two failed promises — and still no resolution.

This is a complete breach of contract and reflects total service failure on your part.

I am not interested in any more scripted apologies or vague timelines. I paid for a Comprehensive Plan, and this is not what I signed up for.

I demand:
• Immediate scheduling of the correct repair visit within 3 working days
• Full resolution of the issue at no additional cost

If this matter is not resolved immediately, I will escalate the issue to the District Consumer Forum, National Consumer Helpline, and public grievance platforms, including social media — with full evidence of your contract and communication failures.

I expect immediate corrective action, not more excuses.

VERY VERY VERY DISAPPOINTING SERVICE. I HAD PROBLEM IN MY WASHING MACHINE. ON COMLAINT THEIRE SERVICE TECHNICIAN CAME AND TOOK RS. 1369 .THEY DONT CARE AT ALL ABOUT CUSTOMER COMLAINTS. IN THE NAME OF SERVICE THEY COLLECTED MONEY TWO MONTHS BACK. TILL DATE NO SERVICE NO REFUND. WE FEEL CHEATED BY PURCHASING WASHING MACHINE FROM THIS COMPANY. VERY POOR EXPERIENCE

Greetings from Whirlpool!!

Please accept our sincere gratitude for the time taken and efforts made by you in sharing your concern with us.

We would like to inform you that we have scheduled our service technician visit in the next 1-2 working days, who will ensure the complete diagnosis of the appliance and will rectify the appliance issue.

Hence, we request you kindly cooperate till then.

Your cooperation is highly appreciated in this regard.

Thanks & Regards;
Divya Rawat
Contact No:- 0120-6897300 (09:00 AM to 06:00 PM)
For Any Query Dial on: 080 651 88 888 Or
Email at :

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I raised a service request with Whirlpool customer care on July 14th to repair my washing machine, which is still under warranty. A technician finally visited on July 16th after multiple follow-ups and told me the sensor would be replaced within 3 days. After that, there was no update or progress.

Despite repeatedly following up, the technician stopped responding completely. I was later told that Whirlpool had outsourced service to an external agency. Eventually, I was given a contact number for a service manager named Nandana. To my surprise, it was the same person I had already spoken to earlier — multiple times — and every time, her response was the same: “Technicians are busy, we’ll call you back in 15 minutes.” Of course, no one ever called back. I had to keep calling on my own.

What’s really frustrating is not that the technician resigned — I understand that can happen — but that no one at Whirlpool or the agency showed any willingness to help. There was no reassignment, no ownership, and absolutely no courtesy in their communication. Nandana in particular was extremely rude and unprofessional. When I asked why there was such a long delay, her tone was disrespectful, and she offered no support or solution.

It’s now July 29th — more than two weeks — and I still have no resolution. I’ve finally decided to contact local repair services and spend my own money to fix something that Whirlpool should’ve handled under warranty.

Whirlpool needs to understand they are losing customers because of this kind of poor service, lack of responsibility, and unprofessional staff. I will not consider Whirlpool again, and I strongly advise others to look at better brands like IFB or others who take post-sales service seriously.

Location: Panampilly Nagar, Ernakulam

*1/5 stars*

I'm extremely disappointed with my Whirlpool washing machine. Purchased 2 years ago, it's been a constant source of frustration. Despite regular maintenance, the machine has broken down 3 times in 2 years, requiring multiple repairs.

The issues started soon after the warranty period ended. Each repair cost was substantial, and the machine's performance has been inconsistent. The latest repair didn't even fix the problem completely.

Given the frequency of breakdowns and poor performance, I wouldn't recommend Whirlpool washing machines to anyone. The brand's reputation for quality and reliability seems undeserved in my case.

*Pros:* None

*Cons:*

- Frequent breakdowns
- Poor performance
- Expensive repairs
- Lack of durability

*Recommendation:* Look elsewhere for a reliable washing machine. Consider other brands with better track records for quality and customer support.

If only there was anything lower than 1 star.
Highly unprofessional, rude staff. Did t listen and let me talk. Kept in reading their set of statements. Supervisor talks in english in fake accent.
Worst service ever experienced.
Despite having all information, they asked for details repeatedly.

Poor communication
Delay in geitting parts
Poor after salesservice

Very very bad service. I bought a washing machine, it reached on 16th July but people didn't come for Installation for 26th July that too by calling there helpline number again and again. Worst servicing. Never buy

Maine apne whirlpool ke freeze ki complaint ki but technician teprery check kr k 350/- Rs checkup fees le gya maine dobara complaint ki ...but koi bhi response nahi mila. V.V.V Bad Survice. Agar kisi customer ka freeze kharab ho to bahar kisi technician se sahi krwa lena kharcha bhi kum aayga. Thanks

Worst sevice don't buy whirlpool

Worst customer care service. Please don't purchase products from Whirlpool. They will not attend your complaint ontime.

Very Bad Quality Dont buy Whirlpool. All parts continuesly broken and drop down.
No one responding. Technician come and told us to pay for . but we bought 3 months before only.
Very very Worst product.
I send email also. They not respond anymore.
Stupid. you all go to hell only.

Dont buy Whirlpool

Really bad servicing and after service charges are very high...not recommended to purchase whirlpool washing maching...
Every time making fool to customer...really bad

Very bad service and customer care
Requesting not to take whirlpool product
It had been almost 24 days the issue had not been resolved . The refrigerator is not getting cool during summer and they are saying 10 years warranty on compressor

Very very poor sevice .I think they are providing worst service in India.Never believe in customer care assurance of sending the technician.I am waiting for last 4-5 days. No body bother to come to solve the problem

Worest service and whirlpool bed product...

Bed service koi bi nahi lena
Whirlpool company ki ko bi item nahi kardani uski after service poor he
Service men k answer bhi bekar he
Thanks for contacting Whirlpool. Your service request number SUR29062514206 has been registered. For further assistance, please call us at 080 651 88 888, from 8 AM to 8 PM.