Whirlpool India Reviews 

1,036
TrustScore 1 out of 5

1.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, most reviewers were let down by their experience overall. Many found the company's service terrible and customer support useless, receiving bot replies or no response. Consumers reported product quality and reliability issues, with appliances breaking down shortly after purchase or having manufacturing defects. Staff and technicians were described as unprofessional and unhelpful. Customers also faced significant repair delays, as technicians failed to show up or took weeks to resolve problems. Reviewers were frustrated by requests for payment for services under warranty, and some technicians were perceived as providing incorrect information or lacking proper diagnostic skills. Many were dissatisfied and regretted purchases due to poor after-sales support.

What people talk about most

Service

Reviewers highlight negative aspects of service, consistently expressing disappointment with the after-sales... See more

Product

Customers had negative experiences with product quality, with many reviewers reporting that appliances like... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing experiences with unresponsive,... See more

Staff

Consumers express significant dissatisfaction with the staff, citing widespread irresponsibility,... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing significant disappointment and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company's service is absolutely terrible, especially at the Alwar center. They employ untrained technicians. No one works responsibly. They drained the AC's gas during the first installation an... See more

Rated 1 out of 5 stars

Very bad response from service center. Refrerigator Techie number was provided thru WhatsApp chat. But his phone is always in busy mode, nor he calls back.CAL25112500886 was my ticket number. WhatsA... See more

Rated 1 out of 5 stars

10/8/2025 ko whirlpool ki semi automatic washing machine li thi 11 aug ko kapde dhoye to uska filter baar baar nikalne laga complaint ki to service wale me kaha ki machine company se replace hogi ba... See more

Rated 1 out of 5 stars

Third class service... Technician name of mustak bhai come change some parts take 5000 rs , he said wait for 24 hrs fridge will start, we wait 3 days fridge still not start, technician give response... See more


1.0

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.0

All reviews

(1,036)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst service called upon many times…

Worst service called upon many times for service of microwave,they came and visited took visiting charge and never returned nor they called upon for replacement of panel board least bothered about client ,abhi tak microwave khula pada h, i will raise complaint against them in consumer court! From Jamshedpur Jharkhand

28 September 2025
Unprompted review
Rated 1 out of 5 stars

I bought a washing machine

I bought a washing machine, . When everytime I contacted customer service they told that technician will come tomorrow. They are repeating this all the time. The customer care service is very lagging. Very worst service. I am not ok with this worst service. Hereafter am nt gonna buy any whirlpool product

25 September 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst service.

I bought a washing machine, the installation was late for 1 week. When everytime I contacted customer service they told that technician will come tomorrow. They are repeating this all the time. The customer care service is very lagging. Very worst service. I am not ok with this worst service.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst company with worst workers am…

Worst company with worst workers am from Kerala service centre here in kochi are the worst people working here they don't even care about the customers. I bought a washing machine it worked for 1 month and it eventually broke down. I complained about it no one want to come my house and check from service centre as well as people from customer care genuine fraud company please don't even buy any appliances from this company.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Review:VERY VERY DISAPPOINTING SERVICE

Review:
I had a problem with my refrigerator and contacted customer care multiple times. They redirected me to Akshay Refrigerators in Nagpur, but neither they received our calls nor attended the issue. After so many requests, no service has been provided.

This is truly pathetic and very disappointing. Requesting Whirlpool to take strict action against the service provider. Such poor response is unacceptable, and we are highly dissatisfied.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

I am beyond frustrated with Whirlpool's…

I am beyond frustrated with Whirlpool's utterly deplorable customer service, and I feel compelled to share this appalling experience to warn others and demand accountability. Over 10 days ago, I purchased a Whirlpool washing machine, expecting a seamless installation and demonstration process from a reputed brand. Instead, I’ve been met with nothing but incompetence, unprofessionalism, and outright disrespect from their service team.

The so-called "demo guys"—Virender, Vipin, Shoaib, and Ram Veer Singh—have been a nightmare to deal with. Not only has my washing machine remained uninstalled for over a week and a half, but these individuals have shown zero regard for customer satisfaction. They consistently ignore my calls, leaving me in the dark about when—or if—my machine will ever be functional. On the rare occasions they do pick up, their attitude is shockingly rude, dismissive, and unhelpful, treating my legitimate concerns as an inconvenience to them. This is not the behavior one expects from a company like Whirlpool, which claims to prioritize customer care.

I’ve been patient, making repeated calls, sending emails, and following up, only to be met with empty promises and zero progress. My household is disrupted, my time is wasted, and I’m left regretting ever choosing Whirlpool. This level of negligence is unacceptable for a brand that markets itself as a leader in home appliances. I demand immediate action—either install my machine promptly with a proper demonstration or issue a full refund. Whirlpool, your customers deserve better than this shameful display of service. Fix this now! #Whirlpool #CustomerServiceFail #UnacceptableService

31 August 2025
Unprompted review
Rated 1 out of 5 stars

I have been continuously calling your…

I have been continuously calling your service team for the last three days. Every time, I am kept on hold for 10–15 minutes, but I do not receive any response. It is very difficult for me to wait on the call for so long. Kindly look into my issue immediately and provide a prompt resolution.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

It’s very bad service

It’s very bad service. Not willing to recommend. New AC installed has water pipe licking issues. Just begging to come to check once. Neither they receives calls nor attended. So pathetic. Requesting Whirlpool to check on the service provider from Bangalore. Its really worst.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing Service

Extremely Disappointing Service

I purchased a Whirlpool refrigerator from Bangalore, and recently had to raise a complaint for a repair. A technician visited but left without informing me whether the refrigerator could still be used. He mentioned that parts needed to be ordered — and now it’s been over three weeks with no progress.

My refrigerator has been completely non-functional, making daily chores extremely difficult. The store from where I purchased it is least bothered — they are not even answering my calls. I also took an extended warranty, but it’s proving to be completely useless.

Even the ResQ app team service is careless and neglectful of my requests. There is absolutely no proper follow-up or communication. I really don’t understand why Whirlpool is tied up with such unresponsive service centers.

This is not how a brand should treat its customers. We invest lakhs of rupees expecting good technology and reliable service, but when a part replacement takes this long, it completely erodes trust in the brand.
Still the problem has not been resolved .
Overall, an extremely disappointing experience.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Report for fraud from your Technician.

Hello team,

Hope you are well

My name is Manas and I had purchased 1.5 ton split AC on the date of 30th April 2025 from Raj communication jaitpur Badarpur New Delhi pin code 110044,

After sometime the remote is not working and I tried so many times but still remote is not working at that point of time so I raise the complain on your customer support team there was one technician named Deepu he visited on my home and ask 1800 for a new remote, also my AC is under warranty so there is no need to charge any amount from the customer but still he has taken 900 rupees INR from me and now he is not responding to my call even I haven't received my remote yet I am attaching the receipt copy below for your reference please look into it and get back to me as soon as possible and do me needful.

This is the biggest fraud I have ever heard about Whirlpool I am attaching the contact details of the technician as well just look into it..

Today in morning when I called the technician he was saying that now I am not available in Delhi I am in my hometown I cannot do anything he has provided one contact number name Salman Khan he is performing as an area manager in Jaitpur I have his contact details as well I am attaching the both contact numbers below you can find the attachment.

I need my resolution by today otherwise I have to take any offensive action regarding this in consumer court this is a fraud.

Contact details below:-

Deepu:- +91 85283 02375
Salman Khan:- +91 97177 78589

Thanks and Regards
Manas Srivastava
+91 8112786388

3 August 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look