Whatnot Reviews 

12,228
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,696 reviews, reviewers had a great experience with this company. People truly love how easy the application is to navigate, making it exceptionally simple to find, watch, and bid on fantastic products during live streams. Consumers frequently mention that shipping is remarkably fast, and they find the prices exceptionally reasonable for the wonderful items they purchase regularly. However, some customers also noted frustrating issues when products did not match the online description or arrived completely defective. A few reviewers were dissatisfied with the return process or experienced difficulties when trying to get appropriate support from customer service.

What people talk about most

Product

Consumers find product to be a mixed experience, as while some reviewers report receiving great quality items... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use,... See more

Price

People report ambiguous experiences with price, as many consumers praise the very affordable bargains and... See more

Application

Customers consistently note positive experiences with application, expressing great satisfaction while... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many customers report fast shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really fun platform to connect with others that share my passion. Easy to shop and buy (almost too easy). A few sellers haven't always shipped exactly what was pictured, but overall a positive experie... See more

Rated 4 out of 5 stars

I enjoy purchasing on whatnot. I looked at shopping on tiktiok and I did not like their platform for several reasons, first being clutter and confusion, and second, the atmosphere is not like sellers... See more

Rated 5 out of 5 stars

I’ve bought several items on Whatnot at excellent prices. I love that the auctions are quick, and easy to participate. I love that there’s an endless variety of product categories, and sellers to choo... See more

Rated 5 out of 5 stars

A fabulous platform to find good quality and deals. Also reassuring to purchase worry free with product assurances from Whatnot. Very reasonable shipping prices too with no further charges in many sit... See more


Company details

  1. Collectibles Store

Written by the company

Whatnot—The Live Shopping Marketplace. Shop, sell, and connect around things you love. Explore 250+ categories, including coins, sneakers, fashion electronics, sports and Pokémon cards, fashion, plants, jewelry, and more. Join Whatnot today.


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(12,228)

7,939 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fun bidding experience

Its fun. Shopping on a budget. Items gets shipped quick. Im able to find vintage stuff. Also great for TCG and Sports card collectors.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Whatnot - where you find things you never knew you wanted

Whatnot has been a joy in many ways. The everlasting entertainment that the auctions provide, to the opportunity to purchase something you never thought you’d ever find.

I look forward to having my first auction, after we move.
When you have so many things you can’t count them, well it’s time to make some money AND have a blast doing it.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Innovative and fun app!

I’ve bought several items on Whatnot at excellent prices. I love that the auctions are quick, and easy to participate. I love that there’s an endless variety of product categories, and sellers to choose from. The chat and giveaways also make it fun to participate. Great app!

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Slow but steady we will get there !!

Sales are slow but we are experimenting with different times so it will come. The community itself is Awesome...preparing for retirement so this is a great sidebar !! So very glad I found Whatnot !! Sue

3 September 2026
Unprompted review
Rated 2 out of 5 stars

The sneakers I bought did not match the…

The sneakers I bought did not match the US shoe size chart.
I bought a 9.5M, which should be a 43 Euro size, but it turns out to be a 41 Euro size. I am so disappointed and skeptical about trusting what the sellers put out because of their no-return/ no swap policy

2 October 2026
Unprompted review
Whatnot logo

Reply from Whatnot

Thank you for providing more information. We understand how disappointing it is when the size you receive doesn’t match what was advertised. A seller’s stated return policy doesn’t prevent you from requesting help from our Support Team when an item may not be as described. We weren’t able to find a support request for this order. Please select “Get help with this purchase” in the app, so our Support Team can review it.

Rated 1 out of 5 stars

Sweet bros

Give sweet bros their money that you owe them. Thieving git. Disgusting how you have treated these kids

3 October 2026
Unprompted review
Rated 1 out of 5 stars

Won an ultra rare pokemon card which…

Won an ultra rare pokemon card which got opened live on stream, seller cancelled saying that he "lost" it, then tried selking exact same card on a seperate stream. Seller admitted liability, admitted the true cost of the card and yet whatnot still did not reimburse for the contents of the pack, of which they initially said they would.
They are fraudulant and do not protect the buyers in the slightest. If you are thinking of obtaining an item from Whatnot, please make sure it has no value attached as it may go missing and you wont get anything back in return.

I do have evidence of everything, including whatnots initial response clarifying that I will be either reimbursed the market value of the card, or, the actual card itself.

After seeking legal action it has been confirmed that Whatnot are in breach of the their "contract" as the legal team put it, purely due to the fact that I have it in writing what I am to be compensated with as a minimum.

28 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how disappointing it is when a seller cancels after a high-value item is revealed in a Surprise Set. Your cancelled purchase price was refunded. For Surprise Set purchases, Buyer Protection may cover the amount paid for the spot, not the market or perceived value of the item revealed. We do monitor for excessive seller cancellations and take action when sellers repeatedly fail to fulfill completed sales.

Rated 2 out of 5 stars

Too much hassle

I gave Whatnot a fair try, ordering seven items from six different sellers, but unfortunately I don’t think I’ll be using the platform again.

The experience has been incredibly inconsistent. One seller was fantastic, but the rest ranged from mediocre to genuinely problematic.

I received a skincare product where the expiry/batch information on the bottom of the bottle appeared to have been rubbed away, meaning I couldn’t verify whether the product was in date. Whatnot did refund me immediately when I reported this, which I absolutely give them credit for.

However, I also have an earlier order from the same seller that was marked as shipped, yet Royal Mail still says they’re waiting to receive it. I messaged the seller three days ago and have had no response. A completely separate seller’s order is also showing the same Royal Mail status.

Another purchase was a candle advertised as highly scented which had virtually no scent at all.

Whatnot itself seems to have decent buyer protection when something goes wrong, and I’ve had one excellent seller, so I don’t think the entire platform or every seller is bad. The problem for me is the amount of uncertainty and effort involved. I’ve found myself checking tracking, chasing sellers, inspecting cosmetics, photographing products and raising issues with support.

The bargains simply aren’t worth that level of hassle to me. Out of seven purchases across six sellers, there haven’t been enough good experiences for me to want to continue using the platform.

3 October 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We appreciate you giving Whatnot a fair try. We understand how repeated order and seller issues can take away from the experience, even when Buyer Protection helps. Thank you for your feedback on making the buying and fulfillment experience more consistent.

Rated 1 out of 5 stars

PATHETIC WEBSITE

PATHETIC WEBSITE ! untrained staff banned MY account for purchases I PAID FOR using MY CARD!!

1 October 2026
Unprompted review
Rated 3 out of 5 stars

I loved the packages I’ve received…

I loved the packages I’ve received except for one that I received with different candy in there and one of the bags were open in the box and what they sent me isn’t what they were advertising. I tried to leave a message with them and I haven’t gotten a response and I believe I left a message with you guys and I was told that it’s been over the limit for a refund. I just received the package on September 30 other than that. The other packages were great.

30 September 2026
Unprompted review
Rated 1 out of 5 stars

Missing items and no refund no answer to any of my request

I ordered off a seller on here I ordered 27 items only received 20 I messaged seller and they said they would sent my items out and send two extra I was more than happy with that I waited 2 weeks no reply I asked put them sending my items out they said they were going to check the camera to see if my items were actually sent to me and they would get back to me by Monday so I waited until Monday still not message back so I contacted whatnot them self they said they would contact the seller to either get my items sent out or give me refund this was about 3-4 weeks ago still no message no email no nothing about my refund or missing items I am very not happy about the experience I have had this was one of my first orderes all other sellers have been amazing but clearly that seller didn’t want to send me the most expensive items I had got of there auction what not should be dealing with this in the right way if they have contact the seller and they haven’t replied when they have had 3-4 weeks to do so what not should give me refund and the seller isn’t complying with what they need to do , this is clearly not my fault as I have done evening and have gave more then another time for this to be resolved and it hasn’t now I’m down money and haven’t revived nothing and the seller is still continuing to sell more items

1 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how frustrating it is to have items missing from an order and feel like you haven’t received the help you need. We requested additional information so we could look into your purchase and support experience, but unfortunately we didn’t receive the details needed within the response window to investigate further. Thank you for bringing these concerns to our attention.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look