Wet Walls & Ceilings Reviews 

Everything arrived on time and without damage

Trying to order on-line but says cannot deliver to my address which is in Swindon Wiltshire.

Samples arrived quickly & well packaged.
Thank you

Nice delivery person and swift delivery , also enquiry when I phoned about the number of my house missing from the email was dealt with right away

Excellent, speedy transaction. I ordered wrong materials & exchange was also slick. Great service & would highly recommend

The guy working in the shop was extremely helpful, I will definitely use this place more regularly.

Great service and delivery. Could not ask for better ⭐️⭐️⭐️⭐️⭐️

Staff more interested in watching their phones than serving customers. Language they use is disgusting also when we were walking around looking at the panels. Served by someone who said he was the owner but looked as though he had been dragged through bushes. Hair a mess. Clothes unironed. Had no perception of looking good while on the shop floor and when he tried to sell us products its what he liked not what we wanted. When it came time to ordering, the products weren't even in stock until a few weeks down the line! But he still tried to push through the sale!!! Why would I buy something that wasn't in stock!! Went into Wet Wall Works instead and placed our order quickly, efficiently and my order was delivered the same week.

Shameful. Avoid this company at all costs. Nothing more than a dodgy second hand car salesman and that's an insult to second hand car salesmen!!

Recently bought from them wet wallmpanels. Very big choice also in floors. Panels are solid and very good quality, floor vinyl tiles are with underlay already, very professional advisors helpful and interested in clients. Also prices unbeatable. My only advice is to put store name on wearhouse as well as I could not find it. Definitely recommend and would use again.

Great company great staff always willing to help great delivery

For the attention of Garry Oboyle have spoke again to my and she assures me no calls received Mr Oboyle so the only reason I think it must be a wrong number and just inform you I have left two numbers 1 mobile 1 land line I have left these numbers in response to your request late morning or afternoon is the best time to contact myself I gave this in an email using this platform now in case email was not received this information is made available on your request William Reddick

Total sham of a business. I ordered my wall panel system a week ago and booked my plumber to fit the system and these clowns email me the night before delivery is due to say its out of stock. What a joke.!! Just wasted a week waiting for nothing so still no shower.!! AVOID THIS COMPANY AT ALL COSTS. YOU HAVE BEEN WARNED.!!!!!

Gary. Your response does not reflect the situation accurately and I therefor wish to add the following to my comments. Firstly, the original board did arrive damaged but yes you are correct, it was three weeks until we opened it and it was therefor out with your returns policy of 24 hours (which as a tradesman seems unreasonable if you expect people such as me to open all parcels within 24hours.) My original beef with you was several fold. Firstly your staff could have simply said 'unfortunately you are out with our 24 hours return period and therefor must pay for a new panel'. Instead of that, your staff said the panel had been cut with a knife by me, then gouged coincidentally in the exact same spot as the knife cut.
And you guys could tell that from the two photos I sent you. What a pile of nonsense and I found it insulting that you implied at the outset of this dispute that your customer was dishonest. Based on that I then asked for your details so I could send you an e mail and could communicate directly with you and I was told that your contact details are not to be passed to customers. Please remember this is in an e mail to me in the event you dispute that. I didn't ask for your number but if I had I would have asked for your business number which may of course turn out to be your personal number but I wouldn't have asked for your personal number. If you don't want customers to have your personal number, buy a second phone for business purposes. You continue to suggest I did take delivery of the item and the item could have been used. Again this is not true. What is actually surprising about this is that you have adopted the same approach as last time and insulted your customer when in fact, with out the personal insult the out come would be the same. ie you could have said Mr Fraser under the circumstances we will replace the damaged sheet free of charge. In that instance I would have written a glowing review. However instead of doing that, you lay off about the panel being taken delivery off and implying I am dishonest, with the same outcome of sending me a refund and a new panel in due course. Instead and because of your approach you loose two customers. Me and my customer. It's an absurd way to do business. You state 'nearly' all your deliveries are trouble free. 'Nearly' being the key word. Also, I am a trades man and as such I can work out if a sheet can be used or not. It was the tongue was damaged and the edge of the board so it wasn't a length thing, it was the breadth that was important.
Also Gary the board would only be able to be trimmed at the ends if the space the board was going in to was shorter than the length of board wouldn't it?
The final insult is charging just under sixty pounds to deliver a single panel to Inverness from Glasgow.
I can get items shipped internationally for cheaper than that.
While you say in your response you have a date for the new batch of panels to arrive, you have not actually shared that date with me. All I was told, again by e mail, was the panels would be a minimum of six weeks to comeback in to stock.
All in all this has been a terrible experience and I have a very upset customer who has a panel missing on his wall for the foreseeable future and I don't get paid until the works complete.
We wont be dealing with you again and if we could source this else where we would. Customers should be aware of these delays

1400069847 Wet wall, fittings (accessories) and adhesive ordered. A delay in shipping - but did receive an email from the owner asking me to share photos of the wet wall I had not received yet (disconnection there somewhere) - Short delivered accessories which eventually I found out were out of stock (told two stories) - Wet wall looks lovely on. Adhesive (Sovereign) didn’t work at all - affected by outside temperatures supposedly - even braced boards just slid off the wall. I had to laugh at that point - reverted to waterproof NM Nails which worked well. Refunded promptly for the adhesive and the non delivery. Response from owner Gary was positive customer care - promising refund of shipping charge - which was very much appreciated.

Great products, great price and quick delivery, get us up to date the whole time would definitely recommend

Excellent service, panels were in stock and delivered really quick - would definitely recommend and will use again :-)

Bought ceiling panels and wet walls
Also bought the recommended silicone type adhesive (6)
Ceiling fell down after 5 hours!!!
Lucky no one in bathroom at the time

Still to do wet walls......

Avoid!!

The “T+G” (tongue and grove) on the pvc wet wall panels DO NOT CLICK TOGETHER at all.

They pull apart and leave a VERY BAD and VERY noticeable LINE that looks cheap and horrible in your bathroom.

Very poor quality, take time to invest in a more expensive product.

The lighter the colour of the panel the more noticeable the line. With that said T+G that does not snap into place is poor.