Wet Walls & Ceilings Reviews 

318
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great advice and support. Many people appreciate the quick and efficient delivery service, with orders arriving on time and products well-packaged. Reviewers also frequently commend the high quality and wide selection of products, including wall and ceiling panels. However, some customers also noted significant issues with their orders, particularly concerning samples and deliveries not arriving as expected. These people expressed disappointment over unreceived items and a lack of communication regarding their delayed or missing shipments.

What people talk about most

Product

People report ambiguous experiences with product quality and availability. Many customers praise the... See more

Delivery service

Customers had positive experiences with delivery service, often praising the efficiency and communication... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as helpful,... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent service from... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting simple online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought ceiling panels, wall panels and floor tiles for bathroom project. Good quality and price. Delivered when promised. Kept me informed of delivery time from Reading store to Plymouth. 10% discoun... See more

Company replied

Rated 5 out of 5 stars

Heard good reports about this company and visited with a bit of worktop to see if I could get some wall panel to match. Steven was very helpful in offering advice on options and made sure we were happ... See more

Company replied

Rated 5 out of 5 stars

Easy to buy online. Had no issues choosing the correct types of panels required, good detailed descriptions. Followed up by a great customer service experience. One of the boards was damaged... See more

Company replied

Rated 5 out of 5 stars

Great service and wall panels. I visited their amazing showroom in Reading and got samples then ordered more online . Very helpful staff nothing is too much bother . They seem to stock everything I'... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Home Improvement Store
  3. Interior Designer

About Wet Walls & Ceilings

Written by the company

Our Superstores have a wide range of quality wet wall panels, vinyl click flooring, slat wall panels and ceiling panels. Since 2010, we have been welcoming members of the public and tradespeople alike through our doors from all over the UK. Wide range of trims & accessories and free sample service. Superstores located at Glasgow Hillington, Edinburgh, Reading, Hamilton & Kilmarnock.

Contact info

4.2

Great

TrustScore 4 out of 5

318 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(318)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Hi Colin, many thanks for your review. Great to hear you had a positive experience with our staff and wet wall products. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Bathroom refurb

Bought ceiling panels, wall panels and floor tiles for bathroom project. Good quality and price. Delivered when promised. Kept me informed of delivery time from Reading store to Plymouth.
10% discount for blue light and defence discount card holders.

1 June 2026
Unprompted review
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Reply from Wet Walls & Ceilings

Hi Gary, many thanks for your review. Great to hear you found our products to be good quality and price. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

There was a slight problem with the…

There was a slight problem with the order, this was soon sorted out . Very officiant staff at the Leeds shop, Evan the delivery driver was great.
Absolutely amazing product and quality. Would highly recommend

1 June 2026
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Reply from Wet Walls & Ceilings

Hi Mel, thanks for your great review! Glad to hear you had a good experience at our Leeds store, the slight problem was rectified and the delivery was great. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Quick response on order

Quick response on order. Very helpful assistance on pickup

20 May 2026
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Reply from Wet Walls & Ceilings

Hi Simon, many thanks for your review. Great to hear you received a quick and helpful service. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Great service from order to delivery

Great service from order to delivery. The staff were very helpful and lots of products to view in the store.

12 May 2026
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Reply from Wet Walls & Ceilings

Hi Paul, many thanks for your great review. Look forward to seeing you again soon.

Rated 1 out of 5 stars

Never even got my samples

Never even got my samples

29 April 2026
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Reply from Wet Walls & Ceilings

Hi Lewis, please accept my apologies for the error with your samples delivery. We despatched your order on the 29th April via Royal Mail, however, it looks like it has been lost in the post. I will arrange for new samples to be despatched today and I will also refund you for your order. Apologies again, many thanks Paul

Rated 3 out of 5 stars

Still waiting for the delivery

Still waiting for the delivery

6 May 2026
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Reply from Wet Walls & Ceilings

Hi Chris, please accept my apologies for the error with your samples delivery. We despatched your order on the 6th May via Royal Mail, however, it looks like it may have been delayed in the post. I will arrange for new samples to be despatched today and I will also refund you for your order. Apologies again, many thanks Paul

Rated 1 out of 5 stars

Good wet wall but said could return any…

Good wet wall but said could return any not used go to return it and tell me its to late not be back terrible poeple service all the staff

23 April 2026
Unprompted review
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Reply from Wet Walls & Ceilings

Hi Colin, can I please check if your order was placed with us, Wet Walls & Ceilings? We can't seem to find any details of an order you placed with us. Many thanks, Paul

Rated 5 out of 5 stars

On line order was simple

On line order was simple. Contact email with company to sort out delivery got quick response and delivery driver call to advise of delivery time and location. Fragile goods well packaged and received in tact.

20 April 2026
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Reply from Wet Walls & Ceilings

Hi Philip, thank you for your great review. Good to hear you found the online ordering easy and received a quick response from our store and delivery driver. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Worth a visit.

Heard good reports about this company and visited with a bit of worktop to see if I could get some wall panel to match. Steven was very helpful in offering advice on options and made sure we were happy with our purchase. He understood the problems we had with a previous installation which went wrong and sorted delivery next day. Very happy to recommend this company

25 April 2026
Unprompted review
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Reply from Wet Walls & Ceilings

Hi Ian, thank you for your review. Great to hear you found our staff very helpful and you were happy with your purchase. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Very good experience

Very good communication from my first question before I ordered all the way to delivery. Delivered bang on time. Honestly I received the best service ever. The wall panels were as described and supporting supplies all great. Thanks so much.

22 April 2026
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Reply from Wet Walls & Ceilings

Hi Tracy, thank you for your review. Great to hear you had a very good experience from initial enquiry through to delivery of your wall panels. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Really good quality wet wall and…

Really good quality wet wall and excellent service.

24 March 2026
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Reply from Wet Walls & Ceilings

Hi John, thank you for your review. Great to hear you found our wet wall panels are really good quality. Look forward to seeing you again soon. Many thanks, Paul

Rated 1 out of 5 stars

Wrong item sent

Wrong item sent. No reply to my email requesting the ordered items.

23 March 2026
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Reply from Wet Walls & Ceilings

Hi Dawn, thank you for your enquiry, we appreciate you getting in touch. I checked your order with us (Wet Walls & Ceilings) and you ordered one sample at £1.99 which has been delivered ok - Contemporary Formula Tile Effect 50cm Wall Panel.

It looks like the email you sent this morning with the missing samples that have not been delivered is from a completely different company to ours. I would recommend you get in touch with the other company to check on your order progress.

Hope this helps clear things up. We would really appreciate if you could amend your 1 star review with us.

Many thanks, Paul

Rated 5 out of 5 stars

Great service and a wide range of high…

Great service and a wide range of high quality panels in a range of colours. The order stated that I had 100 days to return any items.

The plumber asked that I purchased 6 panels, but he ended up using 5. I was able to request the return of 1 of the panels, which was accepted and payment was in my account in 3 days, not the possible 10 days.

They are making adjustments to their computer system at the moment. When ordering online, the only delivery centre is Glasgow, but they have at least 5 centres. I rang up the Reading branch, quoting my order number, and I was able to pick them up in Reading. Very nice people to speak to.

18 March 2026
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Reply from Wet Walls & Ceilings

Hi Naipaul, many thanks for your review. Great to hear you found the panels you were looking for and received great service from our Reading branch. Look forward to seeing you again soon. Thanks, Paul

Rated 5 out of 5 stars

Very efficient and professional

Very efficient and professional

11 March 2026
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Reply from Wet Walls & Ceilings

Hi Sharon, many thanks for your review. Great to hear you received an efficient and professional service. Look forward to seeing you again soon. Thanks, Paul

Rated 5 out of 5 stars

Brilliant company.

Wet Wall Works Hillington are absolutely first class. The wall panels I chose were on sale and unfortunately there was not enough available for my project. Stuart was able to source some in England to complete my order. Every member of staff I spoke to was brilliant, they were aware of my order and able to keep me updated regarding delivery etc. The order was delivered on time, by an extremely pleasant, helpful driver. The product is beautiful and according to my fitter, excellent quality. Thank you so much wet wall works, Hillington, you definitely go above and beyond.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

I haven't received my order

I haven't received my order, though paid for and no message regarding delivery.

10 March 2026
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Reply from Wet Walls & Ceilings

Hi Angela, please accept our apologies for your missing sample order. It looks we despatched it last week via Royal Mail, however, it may be delayed in the network. I will organise a new sample to be posted out today and we will also refund your order too. Apologies again for the error, many thanks Paul

Rated 1 out of 5 stars

Ordered sample did not arrive

Ordered sample did not arrive. Phoned up and was promised further samples would be sent. Nothing has arrived.

25 February 2026
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Reply from Wet Walls & Ceilings

Dear Mr Stockford, please accept my apologies for the error with your sample order. I will arrange for new samples to be despatched today. I have also refunded your order this morning. Many thanks, Paul

Rated 5 out of 5 stars

Post Office delivered a battered & torn…

Post Office delivered a battered & torn envelope with 2 of 3 samples missing. Customer Service (I believe in Scotland) were excellent & have re issued the samples no bother. Very helpful !!!

16 February 2026
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Reply from Wet Walls & Ceilings

Thanks for your lovely review. Apologies again with the first batch of samples and glad you received the second batch. Look forward to seeing you again soon. Many thanks, Paul

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