Weston Homes Plc Reviews 

969
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and supportive staff who guide new buyers smoothly through every single step of the property purchase process. Many people deeply appreciate the exceptional customer service, noting that agents are always patient, highly professional, and approachable when answering questions. However, some customers also noted serious concerns regarding construction quality, mentioning frustrating issues like water leaks, visible wall cracks, and substandard building materials. A few people additionally felt disappointed by poor aftercare support and ongoing maintenance problems that left them dealing with unresolved defects in their new homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and responsive support throughout... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professional, swift, and... See more

User experience

Customers report positive experiences with user_experience, finding the home buying process exceptionally... See more

Quality

Clients share ambiguous opinions on quality, with widespread disagreement among residents. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the p... See more

Company replied

Rated 5 out of 5 stars

Purchasing a property can be and usually is a very stressful process; but my experience with Lisa and Weston Homes has been first class. Everything has been handled professionally, swiftly and honest... See more

Rated 5 out of 5 stars

Judy & Valerie have been superb throughout the whole process, their hand holding / guidance / information has been on point. We are buying the house for our mother and their understanding of her s... See more

Company replied

Rated 5 out of 5 stars

Very helpful speaking with Liliana, she made the whole process of understanding the offers available and also what is right for us. Honestly discussed options and gave us an option we did not t... See more

Company replied


Company details

  1. Real Estate Developer

About Weston Homes Plc

Written by the company

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

969 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(969)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I couldn’t complement Will and the site…

I couldn’t complement Will and the site team any higher, any slight snagging issue has been resolved within hours of asking and even re plastered my wall after having electric work completed. The sales team have also been super helpful and answer any queries quickly.

11 August 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Brentwood Central. We will share your comments with Will and the team. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Flat 54 Tayfen

It’s the sales and customer service staff that warrant this review. Judy and Valerie in sales and Chloe in customer services have been exceptionally helpful throughout the process.
Dealing with queries and changes and now I have the flat, snagging, nothing has been too much trouble.
The issues that I have had, they have been helpful and prompt in resolving them.
A big thank you to them
Vince Heaney

11 August 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our team at Tayfen Court. We will share your comments with Judy, Valerie and Chloe. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Exceptional Service and a Beautiful New Home

I recently purchased a property developed by Weston Homes, and the entire experience has been excellent from start to finish. The quality of the build is outstanding, with great attention to detail in both design and finish. The modern fixtures, energy-efficient features, and smart use of space demonstrate the considerable thought that has gone into creating a comfortable and stylish home.

A special mention goes to Lisa, Harriet, Sandy and Simon, who were incredibly helpful throughout the whole process. From the first viewing to completion, they made everything clear and straightforward, answering questions promptly and keeping me updated at every stage. Their friendly approach and professionalism made what can often be a stressful time feel smooth and well-managed.

Weston Homes values its customers and takes pride in delivering high standards. I am very happy with my new home and would not hesitate to recommend Weston Homes to anyone looking to buy a new-build property.

13 July 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Abbey Quay. We will share your comments with Lisa, Harriet, Sandy and Simon. We wish you every happiness in your new home.

Rated 5 out of 5 stars

I recently purchased a flat through…

I recently purchased a flat through Weston Homes, and the entire experience was smooth and professional. The Brentwood sales team (Rich, Teresa) was incredibly friendly and helpful from the very beginning. They answered all my questions, explained clearly and made the whole process less stressful.

The building was completed on time, exactly as promised. Thank you.

31 July 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're delighted to hear you've had a great experience with the team at Brentwood Central. We will share your comments with Rich and Teresa. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Teresa and Rich were really helpful and…

Teresa and Rich were really helpful and informative throughout the buying process and also after the move. They were always on hand to answer any questions I had, would recommend western homes 100%

6 August 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Brentwood Central. We will share your comments with Teresa and Rich. We wish you every happiness in your new home.

Rated 5 out of 5 stars

10/10 service throughout

Amazing!! I can honestly say my experience with Weston Homes could not have been better. I would recommend them to anyone.
Rich & Teresa could not do enough! Their service was nothing short of brilliant. They were knowledgeable, personable and went above and beyond throughout the whole process. Thank you so much!
The apartment itself is amazing. The finishing touches make all the difference. It is scary buying off plan but as a development company you can really see how much pride they take in their work. It is better than I imagined.
After I moved in, I was assigned an after care personnel. I had a few snags (as expected, nothing major) and within a few hours the site manager Will got in touch and offered to sort it out. Honestly, everyone has consistently gone above and beyond and most of all are genuinely good people.
Thank you so much Weston Homes. You’ve made this whole process so easy and stress free! 10/10 would recommend.

5 August 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for leaving a review. We're delighted to hear you've had a great experience with the team at Brentwood Central. We will share your comments with Rich, Teresa and Will. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Fantastic service from start to finish

I recently moved into my new flat and couldn’t be happier with how smoothly everything went. From the very first meeting with Teresa and Rich in the sales department, who were warm, professional and attentive to every detail, I felt in good hands. They stayed by my side throughout the entire process and made everything so much easier for me.

The Customer Services Team, especially Lyn Woolfe with Will Lockett, honoured all their commitments and responded quickly to every query. When I moved in and noticed a few small snags, I emailed the list and a team was in my flat the very next day fixing everything. Will Lockett, sent me daily updates on the progress. Thanks to their dedication, I’m now happily settled in my beautiful new home. A heartfelt thank you to everyone involved in making my dream home a reality!

5 August 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Brentwood Central and you are settled in your new home. We will share your comments with Teresa, Rich, Lyn and Will. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Brentwood Central

Rich & Teresa made the process of purchasing our new home in Brentwood easy and straightforward. They were both very quick to reply to emails and always kept us up to date with how the build was progressing. If there are any issues they are quick to jump on to help resolve it.

4 August 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Brentwood Central. We will share your comments with Rich and Teresa. We wish you every happiness in your new home.

Rated 5 out of 5 stars

The advise

The advise, help and attention given to every query,no one could have done more to make my transition so easy.

31 July 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us purchasing your home at Tayfen Court. We will share your comments with the team. We wish you every happiness in your new home.

Rated 5 out of 5 stars

First time buyer experience

I came to Weston Homes as a first time buyer not sure what I was looking for and they could have not been more supportive in guiding through the steps, helping me choose my flat and even after moving in with any enquiries, fixes or questions they have helped me throughout the process from start to finish. Especially thank you to Rich for dealing with all my emails!

11 July 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Brentwood Central. We will share your comments with Rich. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Judy from the sales team was fantastic…

Judy from the sales team was fantastic the whole way through the process. She was reassuring and nothing was too much trouble to her. Judy was one of the reasons I felt so comfortable and happy with purchasing from Weston Homes.

1 August 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our team at Tayfen Court. We will share your comments with Judy. We wish you every happiness in your new home.

Rated 5 out of 5 stars

My luxurious brand new appartment!

Everything is as expected & more besides, both from the show-house & literature I had before I moved in! Also sparkling clean, everything labelled efficiently & all staff were extremely helpful. A very nice touch to receive a welcome gift with bubbly too! I would certainly recommend buying from Weston Homes. Thank-you for providing me with a luxurious appartment!

1 August 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Tayfen Court. We will share your comments with them. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Solid sales team at Abbey Quay Barking

I had a good experience with the team at Abbey Quay, Weston Homes in Barking. Liliana, Lisa, Harriet, and Simon make up a solid sales team. Professional, friendly, and supportive throughout the process left me with a good impression about Weston Homes. Thanks.

Audrius

31 July 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Abbey Quay. We will share your comments with Liliana, Lisa, Harriet and Simon.

Rated 5 out of 5 stars

Supportive & professional team. Very friendly.

We’re settling in nicely at our new home and couldn’t be happier with the care and support we've received. Shortly after moving in, we noticed a few small issues-like a scratch on the kitchen counter, a chip on the shower floor, and a leak from the side of the bathtub glass gap. The Brentwood Central customer care team responded the same day and resolved everything professionally within 24 hours and.

A big thank you to Will Locket and his team for their attention to detail, and to Lyn Woolfe for taking quick action to ensure our home is comfortable and finished to a high standard. We’re very satisfied and truly appreciate the excellent service!

30 July 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you are settling into your new home. We are pleased you have had a positive experience with our Customer Care and Site Team. We will share your comments with Will and Lyn.

Rated 5 out of 5 stars

What a great experience from Weston…

What a great experience from Weston homes from a great sales team nothing to much for the all the workman nothing to much for them offering there help when moving in a great apartment and complex Trevor

31 July 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with our team at Tayfen Court. We will share your comments with them. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Great service

Great service, helpful and reliable. Would definitely recommend

29 July 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive experience with us at Brentwood Central. We will share your comments with the team. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Amazing team Harriet

Amazing team Harriet, Lisa, Lucy , Sandy and Simon. Special thanks to Harriet and Lucy. From start to finish, the service was flawless. The team went above and beyond to make sure everything was perfect. Communication was clear, response times were fast, and every interaction felt genuine and professional. It's rare these days to find such a high level of care and attention.

25 July 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with our team at Abbey Quay. We will share your comments with Harriet, Lisa, Lucy, Sandy and Simon. We wish you every happiness in your new home.

Rated 5 out of 5 stars

We have downsized from a large house to…

We have downsized from a large house to a new apartment which has not been easy. Valerie and Judy have been a great support to us and are always helpful and pleasant when we need assistance. Nothing is too much trouble.

26 July 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our team at Tayfen Court. We will share your comments with Valerie and Judy. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Excellent experience with Weston homes

Excellent experience with Weston homes. So helpful throughout from sales team to the aftercare service when we moved in. We absolutely love our new home

19 July 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with the team.

Rated 5 out of 5 stars

Both Sam and Jamie went the extra mile…

Both Sam and Jamie went the extra mile to provided a outstanding service.

24 June 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our Customer Care Team. We will share your comments with Sam and Jamie.

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