Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
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Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
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The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
Use water wisely
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Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15K reviews
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Conserve water everyone but not us
Charging huge amounts each month to costumers but nit seeming to put anything back into to renew, replace and upgrade. The money should go back into maintenance of the system not on boosting someone's private bank balance. That is how it feels as a customer. Reported leak one week later still not been to site, yet I'm told to conserve the water I'm using at home.
13 August 2026
Unprompted review
Reply from Wessex Water
Hi Katie, thank you for taking the time to share your feedback. We understand your frustration, particularly when you've reported a leak and are being asked to conserve water at home while waiting for repairs to be completed.
The recent hot, dry weather has put exceptional pressure on our water network, leading to an unprecedented number of leaks across the region. Our teams are working around the clock to find and fix leaks as quickly as possible, prioritising those that are causing the greatest water loss. In the last month alone, we have increased the number of repairs completed by more than a third.
We also want to reassure you that significant investment is being made in maintaining and improving the water network. In the last three months alone, we've invested £16 million in projects across the region to upgrade water mains and improve the reliability of water supplies for customers, and this investment is continuing.
Once again, we're sorry that your leak has not yet been attended to and appreciate that this delay is disappointing. Please be assured that our teams are working as quickly as possible to respond to the increased demand and complete repairs across the region.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny
Excellent service
The engineer was incredibly accommodating, prompt, courteous and competent. As ever, I cannot fault Wessex Water for service.
12 August 2026
Unprompted review
Reply from Wessex Water
Thanks for the five-star review, Graham.
I'm pleased to hear that our engineer was accommodating, prompt, courteous and competent throughout your experience. The team work hard to give the best customer service possible, so it's great to read your kind comments.
Your feedback will be passed to the engineer that attended, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Ollie and Wayne-thank you!
Writing this on behalf of the support home I work for-we had a leak at the home and Ollie and Wayne turned up-staff have informed me they were very friendly, dealt with the leak promptly-they were mindful of the needs of the people we support-five stars all day long!
11 August 2026
Unprompted review
Reply from Wessex Water
Hi Stephanie, thanks for the 5-star review!
I'm pleased to hear that Ollie and Wayne made such a positive impression when attending the leak at your support home. It's great to know they acted quickly, were friendly and professional, and took care to be considerate of the people you support.
Your feedback will be passed to Ollie and Wayne, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Well done wessex water…
I complained and only gave wessex water a 1 star after complaining about all the leaks in the upton /hamworthy area. They replied to me and told me . They were aware of 2 of the leaks ,but not aware of the rest. Then they would look into to the rest. Ive gone from 1 star to five because in the last 3 weeks they have repaired all of the leaks I complained about and more in the area. I must admit I am very impressed with wessex water. Well done to you all ,working in this immense heat you have to endure this summer . Also we'll do e to all admin as well 🫴
14 August 2026
Unprompted review
Reply from Wessex Water
Hi Rodney, thank you for updating your review and for your kind feedback.
It's great to hear that the leaks you reported have now been repaired and that you're pleased with the outcome.
We'll be sure to pass your feedback on to both our field teams and support staff, who have been working hard in challenging conditions. Thank you for bringing these issues to our attention and for recognising the team's efforts.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
The staff well informed us
The staff gave me and my husband who is on their priority service much help as they could. We was always informed about what was happening with our watter at all times
The solution was slow so that may be the resion that other people will give you a low rating
13 August 2026
Unprompted review
Reply from Wessex Water
Hi Susan, thanks for leaving us a review.
I'm pleased to hear that our team provided support to both you and your husband and kept you informed throughout the water issue.
I'm sorry that the resolution took longer than expected and understand how frustrating that can be. Please accept our apologies for any inconvenience caused.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
I reported my water meter broken about…
I reported my water meter broken about 10 days ago. I still have had no contact or any engineers come.
27 July 2026
Reply from Wessex Water
Hi Elliot, thank you for taking the time to leave a review. We're sorry to hear about the difficulties you've experienced regarding your water meter.
As we explained during the live chat conversation, Wessex water only manages the drainage in your area. We are unfortunately not the water provider and are therefore unable to arrange engineer appointments or repairs to the water meter. During the chat, we recommended that you contact Bristol Water directly to report the issue, as they are responsible for water supply services and meter maintenance in your area.
We're sorry that you're still experiencing difficulties and hope Bristol Water can investigate and resolve the matter for you as soon as possible.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Always been great service
I’ve been with Wessex Water for years - always provided a prompt, personal service - lol and answered phone calls and emails!
Really hope next utility company taking over responsibility for our development is as good.
7 August 2026
Reply from Wessex Water
Hi Kate, thank you for taking the time to share your experience and for your lovely review. We're delighted to hear that you've consistently received a prompt and personal service from us, whether by phone or email. Please let us know if there is anything else you need and we will be happy to help. Lucy 😊
Lynwoods team (Chris and Dan) have been…
Lynwoods team (Chris and Dan) have been amazing, they came to clean up a sewerage leak which happened the evening before. They came out very quickly and did an excellent job. Thank you for sorting the issue in such a timely manner, it is much appreciated.
14 August 2026
Unprompted review
Reply from Wessex Water
Hi Alison, thanks for the five-star review and for your kind feedback.
I'm pleased to hear that Chris and Dan were able to respond quickly following the sewerage leak and provide the support you needed. Situations like this can be incredibly stressful, so it's great to know that their prompt response and excellent work helped resolve the issue efficiently.
Your feedback will be passed to Chris and Dan, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Wessex water supply status
Wessex water seem to be managing the drought better than most other companies. They are sending reassuring messages re Water supply which encourages their customers to save/use water wisely.
14 August 2026
Unprompted review
Reply from Wessex Water
Hi Hilarie, thanks for taking the time to leave us a review.
I'm very happy to hear that you have found our communication and advice about saving water to have been reassuring and encouraging.
We are working hard to ensure that there is little disruption to the region's water supply during these adverse weather conditions, so we appreciate you taking the time to share you kind comments and feedback.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
The people I dealt with were helpful…
The people I dealt with were helpful and supportive. I was able to get a refund on my over-usage because of a leaky toilet.
I was happy with my experience
7 November 2025
Reply from Wessex Water
Hi Adam, thanks for your review. I'm very glad that you feel that we were helpful and supportive and happy that we were able to help with your bill. We're here to help, so please do reach out to us again if needed. John 😊
I reported a water leak along a little…
I reported a water leak along a little country road I use daily. Within 3 days, Wessex Water came and fixed the leak! Wessex Water take their responsibilities seriously.
My hat off to all of the staff!
7 August 2026
Unprompted review
Reply from Wessex Water
Hi Faith, thank you for taking the time to leave us a review.
I'm so pleased to hear that we responded so promptly to your report, and had the leak repaired within three days!
We take great pride in providing quick and efficient service, so I'm happy to hear this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Wessex Water has been very efficient…
Wessex Water has been very efficient whenever I have had to deal with them. Furthermore, we are some of the very few water customers in the country ehise water is secure, at least for now. Well done Wessex Water.
4 August 2026
Reply from Wessex Water
Hi Sheila, thank you for taking the time to share your experience of contacting us. We work hard to ensure that all our customers receive great service and it's reassuring to know that you feel we've always been very efficient. Please don't hesitate to contact us again, if we can be of any further help. John 😊
Replaced our broken outside mains tap…
Replaced our broken outside mains tap within a day. Called at 8am, all sorted by 7pm. Polite and helpful guys, no mess.
Many thanks
12 August 2026
Unprompted review
Reply from Wessex Water
Hi Kate, thank you for taking the time to leave us a review.
I'm so happy to hear that we responded to promptly to your report, and that the team were polite, helpful and tidy.
Your kind comments and thanks have been passed on, and the team are very pleased that they could help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Needed to alter some details on my…
Needed to alter some details on my account, did it via live chat, sorted quickly and easily, love that you have this facility and it works!! Very friendly and helpful team member.
11 August 2026
Reply from Wessex Water
Hi Kate, thank you for taking the time to leave us a review and share your experience of contacting us about your account details. I'm so glad that you were happy with out LiveChat facility, finding it to be quick and easy and that you felt the person you dealt with was very friendly and helpful. Please reach out to us again, if you need any further assistance. John 😊
Vals the best!
Val from the scheduling team and Lee the inspector that attended my property were both very efficient and helpful. My query was sorted quickly and Wessex water was a pleasure to deal with. Thanks
11 August 2026
Unprompted review
Reply from Wessex Water
Hi Katherine, thank you for taking the time to leave us a review.
I'm very happy to hear that both Val and Lee provided such excellent service whilst helping to resolve your query.
We take great pride in our efficient and helpful customer service, so I'm pleased to hear this was no exception!
I have passed your kind comments on to Val and Lee, who are both very pleased that they could help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
A very pleasant gentleman gave very…
A very pleasant gentleman gave very instructive advice after checking all my appliances.
He helped with ways to save water also.
A very valuable visit. Thank you
12 August 2026
Reply from Wessex Water
Hi Elaine, thanks for leaving us a review.
I'm pleased to hear that our colleague provided clear, informative advice and took the time to thoroughly check your appliances.
It's great to know that the water-saving tips were helpful too. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
Your feedback will be passed to the inspector, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Shattered Drain Cover Replacement
Had a drain cover on the drive shatter after reversing over it, leaving a 80cm diameter exposed deep hole on the drive. I expected a long and painful experience to have the cover replaced.
Contacted Wessex Water in the morning - Engineer shows up within 1 hour of placing the call, places fence around the hole and confirmed a civils team would need to come out to replace the round exposed hole with a square drain lid (oh, no, expectations of a messy job of digging up the drive to fit a square lid over a round hole).
Same day, civils team shows up, replaced the drain cover without fuss - professional, polite crew who swiftly completed a good neat job.
We often slag off utility businesses (quite rightly) for poor service or performance, but I must commend Wessex Water this time for an incredibly responsive, efficient and painless reinstallation of the drain cover.
Well done, Wessex - one of the best examples of Customer Service I've ever experienced in the UK!
10 August 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for the five-star review and for your kind feedback.
It's great to know that our engineer was able to attend quickly to make the area safe, and that our civils team completed the drain cover replacement promptly, professionally and with minimal disruption. We understand how concerning an exposed hole on your driveway must have been, so we're pleased we could resolve the issue swiftly and efficiently.
Your comments about the professionalism, politeness and workmanship of our teams are greatly appreciated, and we'll be sure to share your feedback with everyone involved.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
The pick-up was quick
The pick-up was quick, the enquiry desk checked their replies and a follow up from Wessex Water was within four hours. Great service. Thanks
10 August 2026
Reply from Wessex Water
Hi Mr Palmier, thank you for your review. We're delighted to hear that your enquiry was handled quickly, and that you received a follow up from us within four hours. Please let us know if there is anything else you need and we will be happy to help. Lucy 😊
Guy from the metering team is a credit
Guy from the metering team is a credit to Wessex Water. I really appreciated his kind, professional service.
11 August 2026
Unprompted review
Reply from Wessex Water
Thanks for leaving us a five-star review review Peter.
It's great to hear that our meter technician provided such a kind and professional service during his visit. We'll be sure to share your feedback with him and the wider metering team, as we know they'll really appreciate the recognition.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Wessex water responded very quickly…
Wessex water responded very quickly when we reported a substantial water leak from outside of our home. Although under great pressure, as they were so busy, the leak was repaired within 24 hours. The team were helpful, polite, friendly and efficient, thank you Wessex Water, great job.
7 August 2026
Unprompted review
Reply from Wessex Water
Hi Linda, thanks for the five-star review and for your kind feedback.
I'm pleased to hear that our team responded quickly to your report and were able to repair the leak within 24 hours, especially during such a busy period.
It's great to know that you found our colleagues helpful, polite, friendly and efficient throughout. We'll be sure to pass on your kind words to the team involved, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
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