Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
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Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
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The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
Use water wisely
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Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15K reviews
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If only all customer services were as professional as Wessex Water .
Contacting Wessex Water is direct and quick. I spoke to a lady who was empathetic to my problem regarding sewage drain blockage. She escalated the job and kept me informed. As promised a person arrived promptly and spent over an hour deblocking my drains .
Zac was very polite and helpful. Zac phoned me to inform me when he would arrive and although it was Friday PM and extremely hot 35c ; Zac was very thorough and had to go above and beyond to solve issues created by a landscaper who had recently layed tiles over the drains making it difficult to open the covers and exposing harden concrete left in the drains by the landscaper. At one stage Zac had to chip the concrete out that was deep with the drain.
I cannot speak highly enough about Wessex Water. I wish all companies were as customer friendly and professional.
13 August 2026
Unprompted review
Reply from Wessex Water
Hi Denise, thank you for the five star review and for your kind comments.
I'm delighted to hear that you found it quick and easy to get in touch with us, and that the phone operative you spoke with was empathetic and kept you updated.
It's also great to hear that Zac was polite, thorough and went above and beyond to help resolve your drainage issue. We take great pride in our customer service, so it's a pleasure to read your lovely review.
I will pass your feedback and thanks on to the staff involved, who I am sure will be thrilled that they were able to help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Two reasons
Two reasons. Incredibly easy to contact Wessex Water by phone. Spoke to humans, no bots! Very quick response to my problem…Ryan -Joe Lewis arrived within 4 days, diagnosed the problem straight away and booked me in for required repair to the drains. Well done Wessex Water. I’m truly impressed!! Ryan could not have been more helpful, clearly knew what he was talking about.
21 August 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for leaving us a review.
I'm pleased to hear that you found it easy to get in touch with us and that our team was able to respond quickly to your problem.
It's great that Ryan-Joe was able to identify the issue and arrange the required repair. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
I will be sure to pass your kind feedback on to Ryan-Joe. Thanks again for taking the time to share your experience.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Had a visit from Bob McCoy to check the…
Had a visit from Bob McCoy to check the water quality. Very efficient, polite and quick- explained all the steps!
21 August 2026
Unprompted review
Reply from Wessex Water
Hi Greg, thanks for the five-star review.
It's great to hear that Bob provided an efficient, polite and thorough service during his visit.
I will be sure to pass on your kind comments to Bob. Thanks again for your feedback.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Water testing
Dani came to test my water, she was explaining why and what she was doing the whole way through. Dani was friendly throughout and didn't mind me asking questions!
19 August 2026
Unprompted review
Reply from Wessex Water
Hi Karen, thanks for your great review!
It's great to hear Dani made the visit informative and enjoyable, taking the time to explain the process and answer your questions.
Your feedback will be passed to Danni, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Returning from holiday last week we…
Returning from holiday last week we discovered the previously dry stream at the end of our garden was full of raw sewage. Neighbours had contacted Wessex Water and were visited by a member of staff who decided it was surface water running off the field, and there was nothing he could do. The 5 stars definitely do not apply to this employee. However, on Tuesday 18th September, Will and his team turned up,and couldn't have been more efficient and helpful. The problem was a blockage in the sewer coming from the new Taylor Wimpey estate, consisting of building materials. Will kept us informed at all times, arranged for the stream to be cleared and the field cleaned. He and his team were on site for a few days and were polite and professional throughout.
14 August 2026
Unprompted review
Reply from Wessex Water
Hi Pauline, thanks for leaving us a review.
I'm sorry your initial concerns weren't resolved as they should have been, but it's great to hear that Will and his team were able to identify the issue and put things right.
I will be sure to pass on your kind words to Will and the team. Thank you for recognising their professionalism, communication and hard work throughout.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Can I take company with me if I move
Can I take company with me if I move, excellent Engineer and excellent customers service person Jalena can't praise service from company and representatives higher than 5 star.
20 August 2026
Unprompted review
Reply from Wessex Water
Hi Peter, thanks for leaving us a review.
I'm pleased to hear about your positive experience with both our engineer and Jalena. We pride ourselves on delivering a five-star service, so it's fantastic to hear we met your expectations.
I've passed your feedback on to Jalena and the engineer that attended, who were both very happy that they were able to help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Wessex water staff are excellent and…
Wessex water staff are excellent and are always helpful I’m on the priority list as I will be 80 in 3months I really appreciate their support and assistance
18 August 2026
Unprompted review
Reply from Wessex Water
Hi Raymond, thanks for leaving us a review.
I'm pleased to hear that you've found our team helpful and supportive. It's great to know that our Priority Services Register is making a positive difference, and we're pleased to be able to provide the assistance you need.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Sewage/Waste blockage
We had a sewage/waste water blockage at the boundary of our house which we partially dealt with ourselves. Wessex Water came out within 5 hours to check on their end of the problem & sorted it there & then. The engineer was pleasant & polite & carried out the work with a minimum of fuss.
17 August 2026
Unprompted review
Reply from Wessex Water
Thanks for the five-star review, Chris.
I'm pleased to hear that we were able to attend promptly and resolve the blockage quickly for you. It's great to know that the engineer was pleasant, polite and able to carry out the work with minimal disruption.
Your feedback will be passed to the engineer, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
The tech phoned with an appointment…
The tech phoned with an appointment time, turned up on time and was very polite. He listened to all that I told him and examined all points noting the partially blocked foul sewer which he cleared and tested for leaks in the rainwater drain, which was sound. He gave his opinion for the back filling of the hole around the drain and marked the incorrect inspection cover which he reported for replacement . Excellent work, unhurried and professional in his manner. Roger Sutton
6 August 2026
Reply from Wessex Water
Thanks for the five-star review, Roger.
I'm pleased to hear our technician kept you informed, arrived on time, and provided a thorough and professional service. It's great to know he was able to resolve the blocked sewer, carry out the necessary checks, and clearly explain his recommendations.
Your feedback will be passed to the technician that attended, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Martin was extremely helpful
Martin was extremely helpful and patient with our issue but still managed to sort it
18 August 2026
Unprompted review
Reply from Wessex Water
Hi Ollie, thanks for taking the time to leave us a review.
I'm so pleased to hear that Martin was so helpful and patient whilst helping to resolve your issue.
I have passed you kind comments on to Martin, who is thrilled that he was able to be of assistance!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Had a sewrage issue in our street & solved very quickly
Had a sewrage issue in our street and they responded on the phone quickly & engineer came very quickly same day & solved the issue within 30 mins. Great service and polite, professional people. Thanks again!
18 August 2026
Unprompted review
Reply from Wessex Water
Hi Andrew, thank you for taking the time to share your feedback.
I'm very pleased to hear that we responded promptly to both your call and your report of a drainage issue. I'm equally happy that you found the service to be polite and professional, as we take great pride in our customer service!
I will be sure to pass your kind comments and thanks to all the staff involved.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Very helpful Lady
Very helpful Lady, sorted out what I wanted to know and now it's work in progress.
11 August 2026
Reply from Wessex Water
Hi Richard, thanks for leaving us your review and I'm so glad you feel that the person you spoke to was very helpful and that we answered your query. Please don't hesitate to reach out to us again, if we can be of any further assistance. John 😊
Reply from Wessex Water
Hi, thanks for leaving us a review.
I'm so pleased to hear you think our service is excellent.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Replaced manhole
I reported a broken manhole and it was replaced on the same day. They also replaced another 2 manholes on our property that were old and damaged. Dave & Josh were really good and went above and beyond. Job number - 6638442
18 August 2026
Unprompted review
Reply from Wessex Water
Hi Isabel, thanks for leaving us a review.
I'm pleased to hear that your broken manhole was reported and replaced on the same day, and that we were also able to replace the two other older damaged manholes on your property.
It's great that Dave and Josh made such a positive impression and went above and beyond to help. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
Your feedback will be passed to Dave and Josh, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
After receiving 4 unsolicited texts…
After receiving 4 unsolicited texts giving tips on saving water, a ban arrives and no communication. I had to be informed by a friend who watches the BBC - I do not.
Do better for your customers and that includes hitting your water loss targets - you didn't @ 20% loss - and not awarding your CEO a 14% pay rise - against govt., advice but due to 'market realignment'; with bonuses £791,000.
18 August 2026
Unprompted review
Reply from Wessex Water
Hi Peter, thank you for taking the time to share your feedback. We're very sorry to hear of your concerns regarding the communication surrounding the recently introduced hosepipe ban.
We would like to reassure you that information about the ban has been sent to all account holders across our region via SMS or email, depending on their contact preferences. As we are contacting millions of customers, it can take some time for all notifications to be issued and received. Provided your contact details are up to date, you should receive the information shortly if you have not done so already.
In the last three months, we've invested £16 million in projects across our region to upgrade water mains and improve the reliability of water supplies. This investment continues, and we've increased leak repairs by a third over the past month by working around the clock and deploying additional resources to find and fix leaks as quickly as possible.
The CEO's salary is set by an independent Remuneration Committee, which determines executive pay based on factors including performance, market comparisons, and the company's overall objectives and responsibilities.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny
Danny was super helpful and so…
Danny was super helpful and so professional
18 August 2026
Unprompted review
Reply from Wessex Water
Hi Sally, thank you for taking the time to leave us a review!
I'm so happy to hear that Danny was helpful and professional whilst helping you with your query.
We take great pride in our customer service, so I'm pleased to hear this was no exception!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
The representative from wessex water…
The representative from wessex water was very polite, thorough and knowledgeable. She was a pleasure to deal with
13 August 2026
Unprompted review
Reply from Wessex Water
Hi Marilyn, thank you for taking the time to leave us a review.
I'm so happy to hear that the representative that you spoke with so was polite, helpful and knowledgeable.
We take great pride in our customer service, so I'm pleased to hear that this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Denying us access to water whilst they…
Denying us access to water whilst they take bonuses. Dishonest and irresponsible.
17 August 2026
Unprompted review
Reply from Wessex Water
Hello, thank you for taking the time to share your feedback. I’m very sorry to hear about your concerns.
I would like to reassure you that customers continue to have full access to their water supply. The hosepipe ban is not a ban on all outdoor water use. Customers can still use watering cans, buckets, and other manual methods. The restrictions are intended to reduce high-volume water use through hosepipes and equipment connected directly to the mains supply.
Following a prolonged period of hot, dry weather, water demand has remained exceptionally high for an extended period. To help protect water resources and ensure sufficient supplies remain available for essential use, we made the difficult decision to introduce a temporary hosepipe ban.
We appreciate that these restrictions may be inconvenient, and we thank customers for their understanding and cooperation as we work to protect water supplies for everyone.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny
Very good repair completed by Sherborne…
Very good repair completed by Sherborne Utilities. I had a wait for the job to be initially inspected. I only knocked a star off as my job number wasn't recognised on the app and my job was not showing on the map either. I made a phone call in to check the job had not been forgotten.
14 August 2026
Unprompted review
Reply from Wessex Water
Hi Gayle, thank you for taking the time to leave us a review.
I'm so pleased to hear that our contractors from Sherborne Utilities did a great job with the repair - we will pass these kind comments on to them!
I'm sorry to hear about the issues with the app not recognising your job number or showing it on the map. We will pass this information on to our Digital Team, so we can review and improve our online services.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
No water No communication throughout
14 August '26 to 15 August '26
No water for 36 hours. No communication from WW. Pressure is often low but no one is any the wiser to why.
17 August 2026
Unprompted review
Reply from Wessex Water
Hi Rod, thank you for taking the time to share your feedback. I’m truly sorry to hear about the prolonged water supply interruption, and the lack of communication you received from us.
The interruption was caused by an issue with our booster pumps, as a result of exceptionally low reservoir levels. We sent out SMS updates throughout the incident to keep affected customers informed of our investigations and to provide details of the bottled water station we established. However, we are very sorry if you did not receive these messages.
To ensure you receive any future updates, please get in touch with our Customer Services team on 0345 600 4 600 or via our online live chat so we can check and update your contact details if needed.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny
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