Wessex Garages Reviews 

I rarely leave negative reviews, but after my experience with Wessex Kia Gloucester, I feel other customers should be aware of the level of service I received.

I booked my 90,000-mile service directly through the Kia website and received a confirmed price of £160. When I arrived at the dealership, I was immediately challenged on the price and told it was impossible, despite having written confirmation from Kia. It was only after staff contacted the manager that they agreed to honour the booking.

I was assured my vehicle would be ready before 5:00 pm, as I had explained I needed to be home for a prior commitment. Throughout the day I called for updates and was repeatedly told my vehicle was being serviced. However, when I arrived at the dealership at around 4:40 pm, I could clearly see my car still parked outside untouched. It wasn’t taken into the workshop until approximately 4:45 pm, despite me having been told hours earlier that work was already underway.

The customer service I received from their staff member was completely unacceptable. I was repeatedly interrupted, provided with inaccurate information about my vehicle, and when I questioned this, I was told that he had other customers to deal with. When I asked to speak to the manager, I was dismissively told, “He’s over there if you want to speak to him,” and was expected to interrupt the manager’s meeting myself as he refused to get him for me.

What concerned me even more was that my 90,000-mile service appeared to be completed in around 25–30 minutes. This immediately raised concerns about whether all of the required checks had actually been carried out.

Unfortunately, the problems didn’t end there.

After getting my vehicle home, I discovered oil had been spilled throughout the engine bay, and the underbody protection panel had not been refitted correctly, with bolts missing. It later transpired that one of the bolts had been snapped during removal and simply left that way. I had to have this rectified elsewhere because I had completely lost confidence in allowing the dealership to work on my vehicle again.

After reviewing the evidence I provided, the Service Manager agreed that the workmanship was unacceptable and authorised a full refund. However, even obtaining that refund has become an ordeal in itself.

I have experienced repeated broken promises, countless unreturned phone calls, delays, and poor communication. On more than one occasion I was told I would receive a callback that never came. I was even asked to send my card details by email so they could process my refund—something I quite rightly refused for security reasons.

At the time of writing this review, I am still waiting for my refund (over 3 weeks since my service was carried out)

This entire experience has been incredibly frustrating and disappointing. From the poor workmanship and misleading information to the lack of professionalism and ongoing failure to resolve a straightforward refund, I have lost all confidence in Wessex Kia Gloucester.

I chose an authorised Kia dealership expecting a high standard of workmanship and customer service. Unfortunately, my experience has been the complete opposite.

I cannot recommend this dealership based on my experience and would strongly advise anyone considering using them to think carefully before doing so.

The staff were very welcoming, listened to our needs , matched a vehicle to those needs, exceeded our expectations throughout the whole process and are still in touch after our purchase, highly recommend Tom known as little tom our salesperson ( although treated more like a friend) & Amanda the branch manager ..

Connor. W provided great information, guidance and support with queries on an EV5 test drive which has helped confirm our decision to go ahead and purchase this vehicle.

Thanks for your help Connor.

Fabulous Customer Service!
I called the garage to register my interest and ask a few questions about a car I had seen online . I called fairly late in the afternoon/evening but received a call back within 25 minutes. I spoke to Dylan from the start who answered my questions in a professional and friendly manner. I was then in regular contact with Dylan for a couple of days who replied back efficiently and quickly each time, always providing lots of information. I was looking at lots of cars across multiple garages but went with Dylan at Wessex Garages because of how valued I felt and that's all down to Dylan and his efficiency. would definitely recommend this garage.

Wessex Garages Kia Cardiff were great because I have yet again had fantastic service from them in choosing my next car. Thomas Pritchard was friendly, informative and enthusiastic about Kia, but didn't make me feel pushed or oversold at any time. Throughout the process I have been well looked after, and am loving my next kia car! The service department is excellent also, I have only used them for the last 7 years and wouldn't change this.

From the moment we walked through the door on our initial visit, to taking delivery of our vehicle, everything was handled in a very professional manner.

All questions were answered and made our purchase so comfortable.

always offer a drink and very very helpfull and go out they way to make every customer very happy and please . would always reconmend wessex 100%. dylan harty is a top sales guy very polite very pachant and always willing to help with issues and highly reccomend dealing with dylan harty. can say thank u enough for all yr help n service.

You were treated with respect and understanding, this process can be very stressful, but not with Wessex.

The experience I had with Wessex Garages Cardiff was fantastic from start to finish. They kept me in contact throughout the whole purchase of my vehicle. The staff were so friendly.

Had a sitcom service for our Kia Niro 4+ team was very understanding and even when there was confusion over the issue with the system they did everything they could to fix the issue and I now have fully functional aircon again. Would highly recommend

Over 2 week waiting time for an emergency repair Pathetic!

We had an extremely positive experience. Thanks to the wonderful salesman Robyn, who was very knowledgeable, considerate and helpful. He was very welcoming and the experience was completely pressure-free. He was very laid back and gave us plenty of space to decide. Thanks also, to Anwar for his kindness and support. Mr and Mr Evans

Wessex Garages made the transaction smooth for us, and they had the perfect car. I recommend them and will gladly look there again for cars when my next purchase will be.

Customer service outstanding.
Bought a used car from them which was in immaculate condition.
Very happy!!

My experience at Wessex Garages Newport was positive because Ross explained everything about the car, and was extremely courteous and professional throughout out dealings. I have now had 4 cars from Wessex Garages and each time the experience has been excellent. This time I dealt with Ross Knorz who was professional courteous and friendly throughout.

Great customer service. I will definitely recommend them.

Really unhappy with the treatment I received I was told to purchase a key so they could programme it only be told they couldn’t do it so I was stuck with a useless key which cost 140 pound which they would not give me a refund for or an apology for my wasted time disgusting the way they treat people up there

My experience at Wessex Garages Newport was amazing because of Harry Phelps who wasn't pushy, very friendly and knowledgeable and personable and made the experience effortless and stress-free. This is the biggest purchase of my life and a couple of weeks in I have no regrets, I love my new kia picanto! Everyone at Kia was warm and welcoming including the lovely ladies on the Services counter too. They made me feel like a valued customer thank you!

I visited Wessex garages - Pennywell Road - in the hope of buying a new car after mine finally failed me. Initially I spoke with Gary regarding a Mokka which had been reserved and asked if the reservation was refused that I view the car.

The car became available so I arranged to come in the next day and would be served by Greg as it was Gary’s day off. Greg was lovely & polite, knowledgeable of the car and went out of his way to have everything ready for me when I arrived. We went for a test drive and I was very impressed by the car but it became apparent it just wasn’t quite what I was looking for as I have two young children and just needed a little more space in the back. If the car had been just for myself it would’ve been a no brainer buy. We talked through their other stock in the hope to find something that met my needs and was within my budget but unfortunately to no avail. Thank you so much Greg & Gary for your welcoming polite and informative help with my car search and I hope to do business with yourselves in the future.