Wescot Credit Services Ltd Reviews 

Very understanding, no pressure

I had the pleasure of contacting Wescot Customer Care on Monday morning of last week and speaking to a Wescot Representative called Michelle.
I don’t think I will ever be able to say Thank You enough to Michelle for her professional and kind handling the of the entire situation. Michelle listened without any pressure or interruptions and her professional guidance throughout which was nothing short of “First Class” as it was full of caring and kind whilst also providing options and solutions.
Even when my business with Wescot and Michelle was amicable and professional resolved with nothing but honesty and being proactive with Zero to Nil complications or pressure.
Michele was someone that was listening to me at the right time and in the right way with manners and respect. The last year I had some
Major personal issues to deal with both Mentally and Physically which had put me under pressures that I never had in past and actually I never knew that existed. Michelle stopped all the pressure within 2 minutes of the call commencing and understood my actual current situation. Even when my Wescot business came to an end this lovely lady didn’t stop showing her professional approach and support but this was different, it was finding a humane side to business at that very right and much needed time that works out a solution that isn’t detrimental to the business or to the customer or client . It was simply the service that we all look for but never usually find it. I was only offered fair and helpful guidance that was frankly First Class and all without anything being communicated in a cold business way or intrusive manner.
It was one of those calls that you don’t want to have to make no matter what your situation is but Michelle’s approach and handling of the entire situation was “Above and Beyond”.
Not only a positive outcome at the time of the call taking place but for me personally but it has continued since then and none of that would have been possible without Micheles professional guidance and support.
Thank You Michele for taking the time to listen and then to assist me in taking positive and progressive action and providing it all with a caring and kind approach. That call had so many positive effects on my personal situation which continues to this very day and it will last well into the future.

I was raised that you should “Tell the Truth and shame the Devil… and I just did about Michelle at Wescot Customer Care.

I hope this message reads well and please excuse any grammar mistakes as I am currently not well and it’s 4:40 am in the morning.
Should you need any further information or assistance, please do not hesitate to contact me.
Have a great day.
Regards,
Martin.

They helped agree a settlement after another company who bought the debt messed things up

Every time I call the people are so friendly and helpful. Genuinely care about you. Top marks.

had a good experience. Customer service are helping things talk you through

I had a recet call with customer services. Think her name was Claire.
Claire was very professional, helpful and patient. She solved my issue promptly and efficiently. Many thanks as the situation is stressful but my contact was seamless and easy

When I spoke with the representatives, they were understanding, clear and worked with me.

The person I spoke with at Wescot was courteous and understanding of my case plus very professional!

Easy to work with

Friendly, constructive approach. Thanks.

Compassionate and caring

Lady i spoke to was polite, helpful and never once made me uncomfortable or belittled. Explained all my options to help me not just recover my debt.

Very nice person

The service was exceptional and the call hander was excellent very friendly professional and clear to understand with great communication skills and listening skills

Wescot has a very good customer service, the people that work there are brilliant and compassionate. I had a very good experience with them. They are trusted.

Immediately annoying is a text message stating the company is 'trying to contact' me 'please call us urgently'. This is the first contact I have received them from them.
When I eventually get through to someone, twice, I could barely hear them (I do not suffer with a hearing impairment). The volume on their phones is set so low you can only just make out what they are saying.

I asked the very lovely helpful girl , sorry can’t remember her name . She answered all my questions and I was very satisfied thankyou

What a joke of a company I contacted them weeks ago asking for an update on how much I have left to pay and they just ignore the request. As they wont inform me then I will be contacting the financial ombudsman.

This has been my 4th contact? In the last two weeks. I have requested over and over a settlement with clear details on so the balance can be paid but It’s like trying to get blood out of a stone!

However, this is not the advisors I have spoken too’s issue they have been nothing but polite and have always tried their hardest to rectify the issue but it seems once it’s pushed up the chain of command that’s where it goes wrong. You’d think they would want it paid?!