Mortimer Clarke Solicitors Reviews 128

TrustScore 2 out of 5

2.0

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, citing issues with setting up payment plans, difficulties with online payments, and problems with direct debits not being collected. Customers also frequently reported negative interactions with customer service, describing staff as unhelpful, unresponsive, and difficult to reach. Reviewers often felt that the company's pricing was unreasonable, with high charges and an unwillingness to accept affordable payment offers. Some people were dissatisfied with the contact methods, mentioning persistent calls even after requesting not to be contacted. Conversely, a small portion of people felt satisfied with the staff, highlighting specific individuals who were described as understanding, empathetic, and helpful in setting up manageable payment plans.

What people talk about most

Payment

Reviewers express significant dissatisfaction with payment processes. Many customers report ongoing issues... See more

Staff

People report ambiguous experiences with staff. Many customers praise specific agents for being helpful,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting unhelpful and dismissive... See more

Customer communications

Reviewers highlight negative aspects of contact, consistently expressing frustration with the company's... See more

Price

Users describe negative interactions with price, frequently reporting that companies pressure them into... See more

Based on these reviews

Rated 2 out of 5 stars

Friendly enough but after being on phone 20 mins going through income and expenditure referred me to citizens advice wanted me clear 1500 debt at 250 per month ridiculous.

Company replied

Rated 3 out of 5 stars

I originally gave a 1 star review. That has now been changed to a 3 star and that is only because of the chap I spoke to. I still stand by some comments I made. They never reply to emails. They had my... See more

Company replied

Rated 1 out of 5 stars

Mortimer Clarke Solicitors are nothing but scammers; they are a terrible company. I have two accounts with them: one I’m currently paying off, and the other they keep calling me about while I’m at wor... See more

Company replied

Rated 1 out of 5 stars

I start paying and they still went to court so the 150 pounds paid I now owe more then started also my payment was withing nasty company goverment should be looking at company iv delt with lowell an... See more

Company replied


Company details

  1. Law Firm
  2. Debt Collecting

Written by the company

Mortimer Clarke Solicitors is a specialist litigation law firm, providing litigation services to its clients. Mortimer Clarke Solicitors was established in 2007. We employ over 100 staff at our office in Worthing, West Sussex. We are authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. We are part of the Cabot Credit Management Group and fall under the Group membership of the Credit Services Association. We operate to the highest regulatory standards and take exceptional pride in the way we work. We understand that dealing with finances can be daunting and stressful. Your wellbeing is our priority and we aim to provide the highest standard of service possible.


Contact info

2.0

Poor

TrustScore 2 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I start paying and they still went to…

I start paying and they still went to court so the 150 pounds paid I now owe more then started also my payment was withing nasty company goverment should be looking at company iv delt with lowell and menty other companies read my rivews of lowell.
WROTE THIS AND WITHIN 2 MINS RINGING ME PLEASE DO NOT CALL I HATE YOU PEOPLE I'LL PAY WHAT IS OWED MONTHLEY.

17 April 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Dear Brett Jones, Thank you for your review. I can see that our complaints team is currently dealing with your concerns and will contact you in due course. If you have any further concerns please email us at complaints@mortimerclarke.co.uk. Kind regards Laura

Rated 1 out of 5 stars

I'm only leaving one star because I…

I'm only leaving one star because I cannot write a review with 0 stars these solicitors are completely scammers like the review before mine I paid these guys closing my account in February and found out that this company put a charge on both my freehold and leasehold they removed it from my freehold and two months later it seems after back and forth with them saying there is still the same charge on my leasehold they admit it was there and still today im still waiting for land-registry to remove it land-registry told me that it was the way it was submitted by Mortimer Clarke that is delaying my remortgage Mortimer Clarke has told me on a number of occasions that they did all that they could and I should seek legal advice this firm seems to be not able to own up to there mistakes causing unnecessary stress this firm is no good stay clear of this company BAD BUSINESS PRACTICE im in contact with a solicitor who will be following up on my behalf I will not be taken for a ride by this company I feel they maybe closing soon as there way of doing business is not correct in any way shape or form.

Have no fear Laura i have already submitted your details and incompetence.

16 April 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Dear Stephen. Thank you for your review, I am sorry you remain unhappy with our service. I can see that our complaints team have already responded to you. Please request your solicitor to contact us in writing on letter headed paper. Once we have received this we would be happy to discuss this matter with them by telephone. Kind regards Laura

Rated 1 out of 5 stars

Extremely poor experience with Mortimer…

Extremely poor experience with Mortimer Clarke. I settled this account in October, yet months later it is still causing issues on my credit file, which is completely unacceptable. For a firm of solicitors, I expected accuracy and proper closure of the account, not ongoing problems that should have been resolved immediately after payment.

This has now directly impacted my mortgage application, causing unnecessary stress and delays. When people are trusting you to handle matters that affect their financial future, this level of inaccuracy and delay is simply not good enough.

It feels like once the payment was taken, the responsibility to ensure everything was correctly updated and finalised was ignored. I should not have to chase or deal with the consequences of something that was already settled months ago.

Very disappointing service overall.

15 April 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Hello Ty, I am sorry you felt this way as this is not our intention. I can see that our complaints department will be in contact with you shortly. Should you have any further concerns please email us at complaints@mortimerclarke.co.uk please add your reference number and Trustpilot in the subject. Kind regards Laura

Rated 5 out of 5 stars

Spoke with Kim she was brilliant very…

Spoke with Kim she was brilliant very knowledgeable and had a calming voice also had a sense of humour
10/10

14 April 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Thank you Adrian for your kind feedback, we really appreciate you taking the time to do so. I'll make sure that your message is passed onto Kim.
Many thanks Hannah

Rated 5 out of 5 stars

SO HELPFUL

While experiencing a major family health issue I rang up to put my payments on hold as I am having time off work to support family member in hospital. I spoke to a lovely lady called Claire, who was very understanding and sympathetic and couldn't have been more helpful and made the whole process so simple and lifted just a bit of worry off my mind

21 March 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Thank you so much Moana for your kind feedback. I'll make sure Clare receives the feedback as well. We really appreciate you taking the time to leave a review for us. Many thanks Hannah

Rated 5 out of 5 stars

Lovely experience

I had the privilege of speaking with Maya today regarding my credit card balance and repayment options. She was extremely helpful, patient and clear in explaining everything, and supported me in setting up a plan that feels realistic and manageable. Her calm and professional manner made what could have been a stressful conversation much easier. She is a real credit to your team and I hope her excellent service is recognised.

13 March 2026
Unprompted review
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Reply from Mortimer Clarke Solicitors

Hi Parand Ali, Wow what a great review! I’m so pleased Maya was able to help, I will be sure to pass on your kind words. Thanks for taking the time to share your feedback. Kind regards Laura

Rated 1 out of 5 stars

Party intruders

3rd party intruders. These companies think they can just hand your data around like a bowel of sweets. I didn't ask to do business with them and my letters to them are giving plenty of hints but still they ignore me.

4 March 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Hi Dillon. Thank you for your review. I can see that we have responded to you and are currently waiting for correspondence from you. We look forward to hearing from you. Kind regards Laura

Rated 1 out of 5 stars

This company works on the unlawful…

This company works on the unlawful Maritime/Admiral law system. As I keep telling them, I am not a dead entity at sea with my name in Capital letters. I am a Sovereign woman on the land under Common Law. All of the Corporation, (the so called authority figures that run this world), are committing fraud, which is a criminal act. This is treason against We the People. We don't pay criminals or we would be committing fraud ourselves!!! Bailiffs are unlawful and illegal too. See Robert White v the Queen, case no 46XY1094519. Robert White won. Trespassing, harassment and attempting to break in are also unlawful and illegal.

31 January 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Dear Mrs King, thank you for your review. Please assured that we do not work on Maritime/Admiral Law system. Please do email us if you wish to raise a complaint at complaints@mortimerclarke.co.uk. Please include within the subject title "trustpilot and your reference number". Kind regards Laura.

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would!
Rang up yesterday after burying my head in the sand for too long about my debts.
Baring in mind I'm a single mum with 3 young children so life is expensive and I'm only just breaking through.
I only owe £600 something so not a massive amount.
First amount they gave me £150 odd a month. I've said no instant I cannot afford that.
I say I wanna make weekly payments the guy goes you can do 23 a week......that's still £92 a month which I cannot afford!
They've now given me a week to work out my finances and get back to them.
This company are nothing but bullies!
They use scare tactics to make you pay what you can't afford
I offered £40 a month which I can afford but they're refusing to accept it. I cannot pay anymore so until they can accept that's all I can afford I will not pay
They can't take what I don't have!

11 February 2026
Unprompted review
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Reply from Mortimer Clarke Solicitors

Hi Rebecca thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot and your reference number' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel bullied and intimidated and therefore its important you contact us. Kind regards, Laura

Rated 1 out of 5 stars

This company purposely put barriers in…

This company purposely put barriers in the way for resolving issues. They have no interest of working with clients for the best outcome, which is them receiving all the money owed, but that isn’t enough for them! These people are scandalous and shouldn’t be allowed to trade! Don’t use this company, and take a look at the poor overall score on reviews. This company have also decided not to comply with a court order, so they think they are above the law! Funny how you want to talk to me now and not at anytime in three years! You do have a file with my name and you seem to not have responded to my request for information on putting a civil claim against you! Stop lying!

10 February 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Hi Emski. Thank you for your feedback. Unfortunately from the information you have provided to us, I am unable to locate a file for you. Please can you send an email to us at complaints@mortimerclarke.co.uk and provide your reference number. It is concerning that you feel we are not complying with a court order, so I really want to look into this for you. Kind regards Laura.

Rated 1 out of 5 stars

Very poor phone service

Very poor phone service. The person I spoke to didn’t listen and appeared to be reading from a script the entire time. I made a reasonable offer to pay off a debt, but they couldn’t respond appropriately or deal with it in any useful way. Extremely frustrating experience.

10 February 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Hello Anthony,
Thank you for your review.
I can see that we have acknowledged your complaint today and you should be receiving a letter to confirm shortly.
We will be investigating your concerns as soon as possible.
Many thanks - Hannah

Rated 5 out of 5 stars

I have seen a lot of bad reviews about…

I have seen a lot of bad reviews about this company and I honestly don’t know why. I was in debt (quite a large amount) I set up a payment plan with them and realised it was way too high for me, I was so worried about calling them and telling them I need to bring the payment down and Amber was absolutely incredible, understanding and sympathetic. She really took all the weight off my shoulders.

9 February 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Thank you so much Lorraine for your kind words and feedback for Amber. We'll ensure that the feedback is passed on and we're glad you have a great experience with us.
Many thanks Hannah

Rated 5 out of 5 stars

I don't understand the negative reviews

I don't understand the negative reviews, I have been dealing with a lovely lady called Amber. I explained my whole situation regarding my debt and she was very understanding and she listened. Amber put a hold on my account until I found employment. My debt is now on its way to be cleared thanks to all of her help.

Amber is a credit to the company and deserves a bonus.

Thanks for all of your help

5 January 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Thank you so much Darran for your great feedback on your experience with our firm and call with Amber.
I'll ensure that Amber personally gets the feedback.
Many thanks
Hannah

Rated 5 out of 5 stars

Spoke with Emily Hall.

Spoke with Emily Hall.

She was very empathetic and understanding at the get go and despite my situation was able to go through my income and expenditure and work out a affordable payment plan to get me back on track.

More advisors like Emily are needed. She ticked all the boxes. Couldn't be more grateful for what could have been a tough call. She was great.

Thank you Emily!

29 January 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Thank you so much for taking the time to leave such lovely feedback. I'm very glad you had a positive experience with us and I will ensure that the feedback is passed onto Emily.
Many thanks
Hannah

Rated 1 out of 5 stars

The company or what ever they are I…

The company or what ever they are I shit they constantly ring you when I told them a number of times to phone after 5pm plus they won’t accept anything lower than 50 quid if they can’t accept that then they ain’t getting anything simple as that

1 September 2025
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Hi Damon Scott. I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot and your reference number’. Kind Regards, Laura

Rated 1 out of 5 stars

These are awful to get any sense from

These are awful to get any sense from.
Was paying thr debt I owed 50 a month then the direct debit stopped coming out. So I didn't realise this had happened sent me a letter to contact so I did. Spoke to 4 different people trying to do an income of what I can afford was telling the 50 a month was affordable nope got transfered to step change. So done that they agreed with 52. A month over 36 months. Called back then they was like no you can afford 4quid a month . What the he'll. Ok if that's what you want to accept then so be it. They told be they stopped enforcement but contacted the courts and apparently its still live. Ive always made a complaint with them calling at stupid o'clock of an evening but apparently im a liar was they don't call its automatic but they still call whether it is a robot or not. Ridiculous company

2 January 2026
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Hi Lucy Lovell, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot and your reference number’. Kind Regards, Laura

Rated 1 out of 5 stars

Well these clowns 🤡 added a ccj…

Well these clowns 🤡 added a ccj supposed to be 2 but only one went on to add to the other 5 lol.They must think the threat of a ccj or bailiffs as some kind of effect what fools.Theses parasites have more chance of getting blood out of a stone considering the person they are chasing moved some 3 years ago and I will be telling them nothing because I’m sick of returning letters saying not at this address.. fools send the bailiffs I’m quaking in my boots (NOT)

22 December 2025
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Thank you for your review, I am sorry if we have been contacting our customer at your address, please provide us with your postcode and the name of the person we are trying to contact and any additional information which would help us locate the file, so we can investigate this matter further. Kind regards Laura.

Rated 1 out of 5 stars

Absolute scum this company is

Absolute scum this company is. They wouldn’t accept a payment lower than £89 a month and literally bullied me into paying it. Threatened me with bailiff enforcement. I have now applied to the court with a N245 form to lower the payments. Anybody else in the same situation should do the same.

10 November 2025
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Hi Kellie Maddocks, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Rated 1 out of 5 stars

Tried to set up a payment plan of 10 a…

Tried to set up a payment plan of 10 a month. My account wont allow me to set up anything below 80quid which im not willing to do. I have sent two emails and no reply. Called and left on hold. Quick to chase you for debt but wont allow you to set up a payment plan regardless of the amount to pay it off THEN threaten you wil baliffs. This place needs to be shut down. Just answer your emails and let customers set up payment plans of what they want. Your still getting the money just because its not the amount you want. Terrible service

15 December 2025
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Dear Kaleigh Murray, thank you for your review. Unfortunately, from the information you have provided we are not able to locate your file. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot and your reference number' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel threatened Kind regards, Laura.

Rated 1 out of 5 stars

Absolutely terrible company sent me a…

Absolutely terrible company sent me a CCJ my ex took out in my name by a online digital signature that I knew nothing about it asked for evidence of me taking out this finance but they refused to provide it how can you go to a court with out providing evidence asked the call center woman to speak to her manager an she said managers don't speak to customers first iv ever heard of that good look with getting a penny

10 December 2025
Unprompted review
Mortimer Clarke Solicitors logo

Reply from Mortimer Clarke Solicitors

Hi Shane Scott, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to Complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot and your reference number’. Kind Regards, Laura.

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