Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
consistently courtesy and kind
Always consistently courtesy and kind. Helpful and supportive.
3 September 2026
To be honest I think you take too long…
To be honest I think you take too long to submit a request to the doctors I submitted a request on the 26th Dr's received on the 28th then a week to dispatch for my tablets to turn up 11 and 12 days later in 2 separate parcels why can't they all come together
3 September 2026
Delivery options very poor
Delivery options very poor, tracking number has to be chased to get link
2 September 2026
Blood Glucose Sensor
Needed blood glucose sensor, found on Well Pharmacy website at a reasonable price. Easy and clear website making it easy to order and with quick delivery. Can recommend!
21 August 2026
All good from start to finish
2 September 2026
Excellent
Easy to use, prescription reminders, brilliant communication, wonderful delivery service.
2 September 2026
I had to wait over a week for my…
I had to wait over a week for my medication not good at all
1 September 2026
Delivery time
You are told not order early then it takes a week to get your order together.
You don't get a txt until every item is ready instead of each item you need
Now the delivery system is overwhelmed and after waiting for the above time I get a message to say my meds are being posted and will be another 4 days.!!
As a terminally ill person under pallitive care this is more than disgusting.
2 September 2026
I was not expecting it to be delivered
2 September 2026
Excellent
Excellent! Consultation was great, ordering simple and meds arrived in super quick time.
1 September 2026
Great online pharmacy
Great online pharmacy, no chasing after prescriptions. Perfect when you can’t leave the house ☺️
2 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.