Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more
Company replied
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Review summary
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What people talk about most
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Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
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Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Decent service
22 July 2026
Reply from Well Pharmacy
Hi there,
Thank you for your feedback, we are glad to hear you are happy with our service.
Kind Regards,
Well Pharmacy
All connections perfect and pills…
All connections perfect and pills arrived in good time before I ran out.
22 July 2026
Reply from Well Pharmacy
Hi Diana,
We're so pleased to hear that everything was perfect and that your medication arrived promptly before you ran out.
Thank you for your positive feedback!
Kind Regards
Well Pharmacy
Very bad service
Very bad service. It’s impossible to get hold of or speak to a human. All chat messages are handled by AI. I will be switching to another provider.
27 July 2026
Unprompted review
Reply from Well Pharmacy
We are truly sorry to hear about your difficulty reaching a human representative and your frustration with our AI chat. We understand how important direct communication is, all our chats are handed to an advisor if we are unable to resolve your query.
Please email hello@well.co.uk directly and one of our team will support you.
Apologies again, Well Pharmacy.
Reply from Well Pharmacy
Hi Kym,
We're so pleased to hear that you received excellent service and that your delivery was very fast.
Thank you for your wonderful feedback!
Kind Regards
Well Pharmacy
Everything very easy to do.
22 July 2026
Reply from Well Pharmacy
Hi Mark,
We're so happy to hear that you found everything easy to do.
We appreciate your positive feedback!
Kind Regards
Well Pharmacy
Good service thankyou
20 July 2026
Reply from Well Pharmacy
Hi David,
We are glad to hear you are happy with our service, Thank you for sharing your feedback with us.
Kind Regards
Well Pharmacy
The medication arrived within a few…
The medication arrived within a few days. Ordering through the app is easy and straightforward.
21 July 2026
Reply from Well Pharmacy
Hi Trevor,
We're happy to hear your medication arrived quickly and that our app made ordering easy for you.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Delivery is simple and accurate saving…
Delivery is simple and accurate saving me a difficult time trying to collect.
21 July 2026
Reply from Well Pharmacy
Hi Lynda,
We're so pleased to hear that our delivery service is simple and accurate, making things easier for you.
Thank you for your kind feedback!
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Debra,
We're happy to hear you're satisfied and that we've resolved any issues effectively. Thank you for your feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Naomi,
Thank you for the 5 star rating, we are pleased to hear you are happy with the service we provide.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Fiona.
We're so glad our online service is useful for rural areas. We appreciate your feedback.
Kind Regards
Well Pharmacy
This is first time I've used u as I can…
This is first time I've used u as I can not go to pharmacy myself so it's great help
22 July 2026
Reply from Well Pharmacy
Hi Shane,
We're so glad our service could provide you with the help you needed, especially with pharmacy access.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Just good service
22 July 2026
Reply from Well Pharmacy
Hi Dennis,
We are pleased to hear you are happy with the service we provide. Thank you for your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi John,
We are so pleased to hear that you had a good online consultation and that your delivery was speedy.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Medication delivery
Well have provided my medication for a few years now and have never let me down once, never.
22 July 2026
Reply from Well Pharmacy
Hi Peter,
We're so glad to hear we've consistently met your medication needs over the years. Your trust means a lot to us.
Kind Regards
Well Pharmacy
The time it is taken to receive the…
The time it is taken to receive the medication close on 2 weeks .
20 July 2026
Reply from Well Pharmacy
We understand your frustration regarding the extended delivery time for your medication.
We would like to look into this further for you, please contact us directly by emailing hello@well.co.uk.
Please accept my apologies for any inconvenience this has caused.
Received mcimetidieny order within 2 days of…
Received my order within 2 days of placing my prescription
22 July 2026
Reply from Well Pharmacy
Hi Ian,
We're so glad to hear your order arrived quickly! We appreciate you sharing your positive experience with us.
Kind Regards
Well Pharmacy
Easy to use and uncomplicated.
Easy to use and uncomplicated.
Reminders to re-order are invaluable.
22 July 2026
Reply from Well Pharmacy
Hi Steven,
We're so glad you find our service easy to use and appreciate the re-order reminders!
Thank you for your positive feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Georgiana,
We're so happy to hear you received excellent service! Thank you for your kind words; we truly appreciate your positive feedback.
Kind Regards
Well Pharmacy
It was very easy to order by using the…
It was very easy to order by using the app without having to call the GP for the repeat prescription and it only take a week to arrive at my doorstep.
20 July 2026
Reply from Well Pharmacy
Hello,
We're so pleased to hear that our app made ordering your repeat prescription easy and convenient, saving you a call to your GP.
It's wonderful to know your delivery arrived promptly.
Thank you for your feedback.
Kind Regards
Well Pharmacy
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