Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more
Company replied
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Review summary
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Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
Company replied
Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Excellent all round service
Competitive pricing, swift delivery and excellent communication from order to delivery
20 July 2026
Received all my orders and delivery as…
Received all my orders and delivery as was spot on with date. Impressed.
20 July 2026
Fantastic service friendly staff and…
Fantastic service friendly staff and great support 🤗
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Item received damaged
Item received damaged. Requested support on the day and replacement medication. No response. Poor service with support team
20 July 2026
Reply from Well Pharmacy
We are truly sorry to hear about the damaged item and the lack of response from our support team, I cannot locate your query to look into this further for you.
If you contact us directly by emailing hello@well.co.uk, we do our best to resolve the matter as quickly as possible.
Thank you, Well Pharmacy.
Always ready to help on line and have…
Always ready to help on line and have always sorted any issues out very quickly.
20 July 2026
Great Service
Well has a nice, usable website. When items requiring approval are ordered, approval, dispatch and delivery are rapid.
20 July 2026
Order on line and it arrives in the…
Order on line and it arrives in the post in a few days no problem
20 July 2026
Excellent service re Blood pressure readings
Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........
I saw the pharmacist re Blood pressure readings to be done at home
She attached the machine and explained in detail the process, she was very thorough, had excellent skills in relation to people and communication and made me feel at ease
Would definitely recommend this chemists. and would certainly go back
24 July 2026
Unprompted review
All the stuff are very will come and…
All the stuff are very will come and friendly and I love going to see them Carol woodcock
24 July 2026
Unprompted review
Helpful continuity
Speaking with the same prescribing pharmacist each month is very reassuring and offers helpful continuity.
16 July 2026
Always good customer service
24 July 2026
Reply from Well Pharmacy
Hi Graeme,
We are so happy to hear that you have chosen us as your preferred online pharmacy! We appreciate your loyalty.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Sheila,
We are so pleased to hear that our reminders and prescription delivery service have been very good for you.
Thank you for your positive feedback.
Kind Regards,
Well Pharmacy
Thank you for the prompt delivery very…
Thank you for the prompt delivery very convenient
15 July 2026
Reply from Well Pharmacy
Hi there,
We're so pleased to hear that you found our delivery prompt and convenient. Thank you for taking the time to share your positive feedback with us.
Kind Regards,
Well Pharmacy
My wife just collected her prescription…
My wife just collected her prescription from Well pharmacy at Gilmore st Shaw heath Stockport. She is quite hard of hearing even with hearing aids, and was made to feel embarrassed by one of the assistants. He doesn’t know how to speak to customers. He whispers to people when the customer is asking for their prescription from the back of the shop. I have had to ask him to speak up and repeat him self several times and my hearing is ok. When my wife said I can’t hear you he smirked at her. I have just phoned to complain and received an equally ignorant response from him . Mumbling and unhelpful as he usually is and deliberately being obtuse. Unfortunately the real professional Pharmacist called Kai has left. He was a true gentleman and kind person. We will be asking our Medical practice to send our prescriptions to another Pharmacy from now on
23 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Jonathan,
Thank you for taking the time to share your feedback regarding one of our well stores. We are truly sorry to hear about your wife's upsetting experience and the difficulties you both faced at our pharmacy. It's unacceptable that she was made to feel embarrassed, and we sincerely apologise for the unhelpful and disrespectful interactions with a member of our team. We regret that our service fell short of your expectations. We value your feedback and would like to address these concerns internally to ensure a more respectful and professional environment for all our customers. Please email details of your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience and upset caused.
Kind Regards,
Well Pharmacy
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