Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
Company replied
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Review summary
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Reviews shaping this summary
Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
37K reviews
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Great Experience
The ordering process was simple, unlike others. I opted for the online version knowing there was a Well pharmacy was local to hs.
The face-to-face before dispatch was a pleasure. New "nurse" was so pleasant and professional.
After this the Wegovy was dispatched and arrived quickly. Still frozen. The supplied video and leaflet made it easy to use. Great experience.
4 September 2026
Always great to deal with 👍🏼
8 September 2026
Happy with all round from ordering to…
Happy with all round from ordering to the quick delivery
4 September 2026
Everything is OK apart from always…
Everything is OK apart from always contacting me after a few weeks instead of realising my tablets are for two months at a time.
7 September 2026
Service always on time
13 August 2026
Straightforward and easy to use
7 September 2026
Fast efficient service
3 September 2026
Medication was delivered promptly by…
Medication was delivered promptly by Royal Mail to my safe place.
7 September 2026
Missing drugs
Got my prescription but one drug missed until reminded them .... not good when signed off by my Dr!!
7 September 2026
Excellent quick friendly service
Excellent quick friendly service. Best pharmacy around.
12 September 2026
Unprompted review
Expensive with delivery charge
I visited a local Well pharmacy for one small item that they were unable to supply. I found the same item at the on-line Well pharmacy site but there was no click-and-collect option. so I had to pay almost as mush for delivery as for the item. Perhaps Well should better integrate their on-line and in-person offerings
3 September 2026
Easy ordering and nice product
7 September 2026
Cannot receive prescription
I phoned Well Online who said my prescription was released, but when I went to the pharmacy in person it had not been released. Whenever I have tried to pay for my prescription online, the payment is rejected even though my card is working, so I still cannot receive my prescription.
12 September 2026
Unprompted review
I am very impressed with the way the…
I am very impressed with the way the company followed up on my prescription with the GP and giving me the feedback and making sure that I receive my medication on time.
7 September 2026
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