Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
Company replied
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Review summary
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Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
37K reviews
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Every order takes forever to arrive
Every order takes forever to arrive. From ordering to delivery is more than 2 weeks. Not helpful at all
9 September 2026
Very quick & efficient response
3 September 2026
Very poor communication
Very poor communication. Not able to actually speak to a person which would have sorted the problem out in minutes rather than days. Incredibly slow at sending my regular repeat prescription. I am beginning to think this is not worth the hassle and that I need to rethink before I use Well again. Dry disappointed as I thought this was the most reliable and convenient way to get my prescription as I am a pensioner.
8 September 2026
Absolutely awful experience
Absolutely awful experience. Prescription was sent to Wells by GP on 2nd September. Still waiting for it to be dispensed. Contacted the pharmacist who advised me that they haven't received anything. The app is pointless, as nobody gets back to you. Phoned an agent who advised me that the prescription has been released back to the spine however when I contacted the pharmacy, they still can't see it. No duty of care. No duty of candour. Still no prescription. Awful experience.
14 September 2026
Unprompted review
The package has never arrived
The package has never arrived. The product was purchased but was never delivered to the adress.
13 May 2026
My orders are always delivered on time
8 September 2026
Been over a week and still don't have…
Been over a week and still don't have my medication
8 September 2026
08.09.26
08.09.26
Easy to order medicines on line. Efficient and prompt delivery with notifications on delivery. Royal Mail always deliver on time
8 September 2026
non-judgemental conversation…
Polite non-judgemental conversation with good explanation and time for questions. Advice on delivery, expectation's, administration and use fully discussed.
4 September 2026
Another late delivery medication…
Another late delivery medication delivered outside of the cool storage time scale which means I will lose my 4 injection Neil the qualified pharmacist didn't care doesn't think this is a problem I haven't received the service I signed up to so for that reason I will be taking my business elsewhere the medication is expensive I can't afford to cover well pharmacy's poor service and poor customer care so I will not continue with your services
7 September 2026
You are always helpful and informative…
You are always helpful and informative about how my progress is going .
And order sent asap . Thankyou for your help in everything you do .
8 September 2026
always great serive
7 September 2026
Great Experience
The ordering process was simple, unlike others. I opted for the online version knowing there was a Well pharmacy was local to hs.
The face-to-face before dispatch was a pleasure. New "nurse" was so pleasant and professional.
After this the Wegovy was dispatched and arrived quickly. Still frozen. The supplied video and leaflet made it easy to use. Great experience.
4 September 2026
Always great to deal with 👍🏼
8 September 2026
Happy with all round from ordering to…
Happy with all round from ordering to the quick delivery
4 September 2026
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