Pact Reviews 

I ordered 4 weeks ago and parcel tracking says my order is still being processed. No communication from them even though I have raised two tickets with customer service.
Not happy!

They lost my package TWICE

I ordered some cotton underwear for my husband, and the first package was totally lost. So they re-sent another one, and that one ALSO got lost. I never received my package, and when they refunded me, they still made me pay for shipping. It was a total nightmare of going back and forth with them and their shitty third-party carrier (Veho or something random, very very shitty service).

Their customer service was poor, and I know they don't deliver the packages themselves, but they could have been a lot more helpful. I can't believe they use such a terrible delivery service and then still charge me for shipping (for a package I never got).

I will not be buying form them ever again .

Terrible experirnce. Items were too big. When I tried to return I never got an order number or shipping confirmation which they require to begin a return. They make you communicate via email but they don't answer you back. I finally found a phone number to call. The customer service representative was so rude, put out and snarky. She just kept referring me to the website for my return and would not just offer me a link or return label. Will not buy from them. Plus my cotton bra felt mostly polyerster.

Vee in customer service was very helpful and kind with a speedy response. How refreshing!

Vee was very kind and helpful. Vee answered the phone right away, helped me with my unique situation, and was very patient, clear, and friendly the entire time. I’ll definitely be ordering from Pact in the future.

Just ordered T-shirts from Pact for the first time. They are cut for “apple” shapes - wide through the waist/torso yet tight around the back shoulder/lat area. Stylists must be pinning the backs during photos? Love the fact they’re organic, but won’t purchase again based on the unflattering shape.

I purchased a velour tracksuit which looked very cute in the photos posted by the company. It may fit some well but was huge on me unfortunately. I returned the items and was told that I would be charged $27- in return shipping, ouch. When I received my return I was actually charged $56-!! I contacted the company and was told that they do not refund the tax paid so the total for the shipping and the tax was $56-!! This is completely unacceptable, I have now paid $56- for absolutely nothing!!

Be aware and do not buy from them unless you are 100% sure the items will fit!

**update more of my order have the same issue, the band has fallen to ribbons, I've thrown four away so far. Disappointing and adjusting my review for that reason**
Overall pleased. Ordered just a large order of multiple packs of boxers in Sept (two months ago) and they're very comfortable and I like the design.
So far all but one have held up well, after one wear the band completely came apart and had to go straight in the bin which is disappointing. Hope that's a one off but still.

The kind humans working in customer service were so great, and warm hearted in supporting me!

Fantastic customer service by Vera resolving an issue when a product developed a fault. Excellent, thank you!

3 at best. Like the styles and fabrics, but nothing has held up and the quality guarantee is only 60 days at best. Elastic collapses (once on a trip leaving me with pants that wouldn’t stay up st all), knit pants don’t hold shape at all. Knit shirts had trailing threads and developed a hole at the tag. Customer service response (to the pants, first item I really complained about) was just” that's too bad”. Won’t be buying anything else that I can buy anywhere else.

I ordered from Canada and decided to return as the velour was thick and shapeless. I had to jump through hoops at the post office to return and pay $27.00. I would not recommend ordering from here at all!!!!

Absolutely abhor the new phone system they have in place! The customer service team is amazing and has always helped me. Now I can't get through to anyone without jumping through multiple automated hoops. Pact was a way better company before this Willow crap!!!

Current review - customer service only

I haven't received my first order yet, but just wanted to say that customer service was great about getting back to me and providing me with the information I was looking for and a solution to my problem. Can't wait to get my order!!

Incredible customer service! Victor is by far the best employee I have dealt with at Pact. Very pleased by his assistance

Pact is a fantastic company with excellent customer service!

I had an issue with my order. I emailed support and they got back to me literally 30 minutes later with a solution! Looking forward to order from them again!

She was very kind, told me exactly what I needed to do, and helped very quickly!

Great clothing, great quality and fit. I had a great customer experience today with Kristen K. In the past, I realized almost all of my clothes were polyester - I'm glad to be wearing cotton now, and piece by piece I've essentially replaced a good bit of my closet with Pact!

I ordered 7 items, but returned two. I returned the tank top and an airplane mock-neck shell as they were both too big. Both tops stuck out near the arm holes and looked very boxy. I also ordered the airplane set (Pintuck Wide Leg Pant and Drape Cardigan). I was happy with the shipping, very fast, and that they pay attention to compostable packing materials. Also, I was happy with the fabric, but it is definitely not a drapey fabric and is quite thick and a bit stiff for a knitted material, so definitely a bit of a boxy profile, for which you wouldn't want to wear a boxy top underneath. The reasons that I gave only three stars is because the sizing was off, returns are expensive and also PACT does not refund any taxes that they have charged to Canadian orders. I have not encountered this before when ordering from international sellers. If I didn't have two items to return I would've donated the one item, as the tank top was $46.20 (with taxes), for which they refunded only $17.00 after the shipping cost and no tax refund. For these reasons, I wouldn't order from them again.