We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding i... See more
Company replied
Adam B could not of been more helpful, he was sympathetic he listened to us and put our minds at ease. With the issues we had he quickly resolved them with a satisfactory result. Better communicatio... See more
Company replied
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was... See more
Company replied
Company details
Written by the company
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contact info
ST4 4TW, Stoke-on-Trent, United Kingdom
- service@water-plus.co.uk
- www.water-plus.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer service
Customer service
I spoke to one of your employers she is so nice I like the way how she treats the customers .
17 July 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for taking the time to leave a review about the service you received from one of our advisors.
Kind regards,
Andrea
Water Plus
Excellent customer service
17 July 2026
Unprompted review
Reply from Water Plus
Hello Catherine.
Its great to hear that you received excellent customer service when contacting us with a query.
Thank you for leaving a review.
Kind regards,
Andrea
Water Plus
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and sorted out my concerns very pleasant .
17 July 2026
Unprompted review
Reply from Water Plus
Hello Steve,
Thank you for taking the time to leave a review regarding the service you received from Paula.
Its fantastic to hear that she was helpful and that she sorted your concerns.
I wall make sure to pass this on to her.
Kind regards,
Andrea
Water Plus
Helpful
Mandy helped me so much navigate moving contracts, so helpful and knowledgeable, thank you such a relief to have our water contract sorted for the next 3 years.
17 July 2026
Unprompted review
Reply from Water Plus
Hello Lynne,
Thank you for leaving a review about the help that you received from Mandy in sorting your contract.
I will make sure to pass this on to her.
Kind regards,
Andrea
Water Plus
This bad review is purely based on cost
This review is purely based on cost. I’m shocked at £144 a month for a very small amount of water for my 1 bedroom holiday home. Especially as they claimed to be the most affordable.
16 July 2026
Unprompted review
Reply from Water Plus
Hello Sharon
Thank you for getting in touch. I'm sorry to hear you've had cause to complain. I've logged your concerns, a case handler will be in touch to discuss this further.
Kind Regards
Natalie
Water Plus
The customer service is They always…
The customer service is very good, They always respond quickly to email. This time, they even called to answer my question.
14 July 2026
Unprompted review
Reply from Water Plus
Hello Larisa,
Thank you for getting in touch with a review.
We're pleased that you're happy with the consistently efficient customer service that you receive from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
When your agents contacted us to…
When your agents contacted us to provide service, it was completely a different then what we had received in the post. We believe that each call is recorded and on these basis we are considering to take this matter because. The salient term of the agreement was a fixed amount which shall remain fix for 3 years but the letter of confirmation represents variable, as if we as consumer do not know the meaning of variable.
Furthermore, it was not given direct debt authority, whereas you have demanded a direct debts which your Representative never discussed. I am utterly disappointed.
8 July 2026
Reply from Water Plus
Hello Mumtaz
Thank you for getting in touch. We are sorry to hear that you have had cause for complaint.
I can confirm that we have logged your concerns, and a case handler will contact you shortly to discuss the matter further.
We appreciate the opportunity to investigate this for you and will be in touch as soon as possible.
Kind Regards
Natalie
Water Plus
Great customer service many thanks for…
Great customer service many thanks for your great help and support
15 July 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the great customer service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Ayanda was very professional and very knowledgeable
Ayanda was very professional and very knowledgeable; he sorted my issues out without taking up much of my time. Really appreciate it. Thank you.
15 July 2026
Unprompted review
Reply from Water Plus
Hello Mr Parvez,
Thank you for getting in touch with a review.
It's great that you're happy with the efficient service that you received from Ayanda and I will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Terrible company to deal with
Terrible company to deal with. One minute they over charge us by £3,000 and it takes over a year for them to apologise and now they send a bill for one amount and then add £40, here and there over the phone.
14 July 2026
Unprompted review
Reply from Water Plus
Hello Philippa,
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you found the agent to be polite and helpful when sorting out your problem.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Bowls club issues
Okay, so I’ve got some issues with the fact that we’re a bowling club and I can’t access the meter but the chap really understood. Explained the situation very clearly and sorted out the issue. I wasn’t aware they were South Africa and we had a really good chat afterwards. Highly recommended.
14 July 2026
Unprompted review
Reply from Water Plus
Hello Mark,
Thank you for getting in touch with a review.
We're pleased that you would highly recommend Water Plus and will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I had a very helpful and productive…
I had a very helpful and productive chat with Paula to sort out the account for an empty property. Easy to contact, to explain the issues to and to move it forward.
13 July 2026
Unprompted review
Reply from Water Plus
Hello Stephen,
Thank you for getting in touch with a review.
It's good to hear that your account issues are sorted and I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Business customer who wants to switch away from WP
I am a business customer who is out of contract and wanted to switch to another supplier. Water Plus wouldn't let me because they said I owed them money so I spoke to them to ask if I could pay anything that was outstanding to pay for the 4 months that I had used in this invoice year but they have made me pay for the whole year up until March 2027, so 8 months of water supply that we haven't even used yet. They have said they will reimburse me once the switch goes through but I don't think we should have to pay for a service that I've not used in order to leave.
13 July 2026
Unprompted review
Reply from Water Plus
Hello
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
Reply from Water Plus
Hello Shahzad,
Thank you for getting in touch with a review.
We're pleased to hear that things are going well for you with Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Amy is the best solve problem in minute…
Amy is the best solve problem in minute which is good
10 July 2026
Unprompted review
Reply from Water Plus
Hello Krishna,
Thank you so much for taking the time to leave a review of the service you received from Amy when calling with your query.
Its fantastic to hear that she resolved everything for you.
I will make sure this is passed on to her.
Kind regards,
Andrea
Water Plus
Problems with billing system
They have changed their billing system so that it longer works on my iPad. My iPad works fine with all my other providers. I have suggested that they revert my account back to a mail system.
2 April 2026
Unprompted review
Reply from Water Plus
Hello Mr Ward
Thank you for getting in touch.
I'm sorry to hear you've had cause to complain, I've logged your concerns, a case handler will be in touch in the next 10 working days.
Kind Regards
Natalie
Water Plus
Really helpful staff on the telephone…
Really helpful staff on the telephone and an efficient automated telephone payment system.
10 July 2026
Unprompted review
Reply from Water Plus
Hello Richard,
Its great to hear that you found our staff to be helpful and that you find our automated telephone payment system to be efficient.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
St Peters Pub Co Ltd
We contacted the Water Plus customer contact team on 9th Jul 2026 to discuss our account and to see if some adjustments had been made to the account to include all the water services for the site & to see if an old account could be removed from our online customer portal, we spoke with "Leonie" who was excellent, she was very patient and after checking the account she quickly identified the issue and advised that she would raise a job for our old account to be removed from our portal to avoid confusion going forward, Leonie took time to check with her team while on the call to ensure the information she was providing was correct, in addition Leonie provided us with advice regarding another of our accounts and what steps we could take to make progress, overall a "Platinum" service from Leonie who is a credit to the Water Plus team
9 July 2026
Unprompted review
Reply from Water Plus
Hello Curtis,
Thank you so much for taking the time to leave a review.
Its fantastic to hear that Leonie was patient with yourself and that she resolved your queries overall giving you a "platinum" service.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
Paula was so helpful and understanding…
Paula was so helpful and understanding of the concerns raised regarding a significant and out of pattern massive water bill
9 July 2026
Unprompted review
Reply from Water Plus
Hello Chris,
Thank you for getting in touch with a review.
We're pleased that your billing issue is now resolved and will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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