I'm treasurer for a parish and rang to discuss saving money by having water meters fitted at the two churches. Daniels, whom I spoke to was v helpful and after checking the accounts, explained that as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I called today over concerns about my account after vacating a commercial property. The call handler Daniel’s was absolutely fantastic. After being bombarded with all the information in my stressed st... See more
Company replied
I too cannot praise Kevin enough for his helpfulness today, he made a simple procedure that others couldn't be bothered with very easy snd my issue was resolved in a few minutes. He even took the... See more
Company replied
simple process, letter explained prices and choices. I took a pic of my completed acceptance and emailed it although they didn't say a photo was ok, they replied saying received then a couple of days... See more
Company replied
Company details
About Source for Business
Written by the company
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contact info
PO Box 9136, BH11 0GF, Bournemouth, United Kingdom
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional Customer Service
Professional customer service - what a lot of other companies should be aspiring to. Issues resolved and overall a pleasant experience.
17 April 2026
Unprompted review
I spoke to Kevin about a change of…
I spoke to Kevin about a change of address and found him and the process very efficient and friendly
17 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful, knowledgeable and friendly
Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possible reduction of sewerage charges as we are a cafe and predominately water is used to make beverages. We also set up the direct debit, discussed options of monthly or quarterly and sent the form out immediately after our call.
14 April 2026
Unprompted review
Reply from Source for Business
Thanks for taking the time to share your review.
We’re really glad everything was sorted quickly and that you had a helpful conversation getting things set up properly. Starting out with a new business can bring a lot to organise, so it’s great to hear this was made straightforward.
Kind regards,
The Source for Business Team
Painless Direct Debit Switch
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services.
She was very helpful with a second account and a retrospective leak, directing me to the correct Team, and facilitating my enquiry.
She emailed me the information I needed straightaway.
14 April 2026
Unprompted review
Reply from Source for Business
Thanks for sharing!
We’re really pleased to hear everything was handled quickly and without any hassle. It’s great to know you got the right help and information straight away to keep things moving.
Kind regards,
The Source for Business Team
Excellent customer service.
10 April 2026
Unprompted review
Reply from Source for Business
Thanks so much for taking the time to share your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
This is how customer service should work!
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Heather. Within ten minutes Heather of dialling the number I had been emailed a form for an engineer to attend site (no cost) to verify the supply and sort out the issue. In stark contrast, we're having the same issue with Water Plus, who, after many, many emails and phone conversations are no closer to resolving the issue and are more interested in threating us with legal action. When we come up for renewal, we will definitely be looking at moving our supply to water plus! Thank you Heather.
8 April 2026
Unprompted review
Reply from Source for Business
Thanks so much for sharing this - it really means a lot.
We’re so pleased Heather was able to act quickly and get things moving for you without any hassle. Sorting issues like this promptly is exactly how it should be.
And we think we know what you meant at the end there 😄 - we’d love to have you on board when the time comes!
Kind regards,
The Source for Business Team
Problems with our bills after a leak report
Kevin listened carefully and spent the time explaining to me what he was doing. He sorted my problems.
7 April 2026
Unprompted review
Reply from Source for Business
Thanks for sharing!
We’re really glad Kevin took the time to explain everything and get things sorted for you - especially after a situation like a leak, which can be stressful. It’s great to hear it was all resolved.
Kind regards,
The Source for Business Team
A promptly answered telephone query and…
A promptly answered telephone query and a pleasant, helpful person at the other end of the line.
7 April 2026
Unprompted review
Reply from Source for Business
Thanks for sharing your feedback. We're really pleased your call was answered quickly - it's always good to hear when things run smoothly.
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Excellently looked after by Liz
I was so well looked after by Liz with my query over my water rates bill just now that I felt compelled to say so with a few words. The world's a nicer place when you're able to sort an issue out with a pleasant conversation.
1 April 2026
Unprompted review
Reply from Source for Business
Thanks for sharing!
We’re so pleased Liz could make the experience pleasant and help sort everything out smoothly. Great customer service really does make the day a bit brighter!
Kind regards,
The Source for Business Team
Easy to communicate with
Easy communication which is more than can be said for castle water
27 March 2026
Unprompted review
Reply from Source for Business
Thanks for sharing your feedback!
We’re really glad you found it easy to get in touch - we like to keep things simple. Can’t speak for Castle Water… but we’ll take that as a win!
Kind regards,
The Source for Business Team
The service was excellent
Kevin was excellent. He listened and spent the time needed to deal with my query.
24 March 2026
Unprompted review
Reply from Source for Business
This is great to hear, thanks so much for taking the time to share your feedback!
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Had to transfer a meter to me
Had to transfer a meter to me, great customer service, all sorted in no time thank you
25 March 2026
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback - we're really pleased to hear that we could help you quickly!
Kind regards,
The Source for Business Team
Great customer service from Olivia
Olivia was very helpful. Listened to my query, took advice, then resolved promptly. Fabulous customer service. Thank you!
25 March 2026
Unprompted review
Reply from Source for Business
We're happy to hear that our team member was so helpful and resolved your query promptly. We appreciate you sharing your feedback about the fabulous service!
Kind regards,
The Source for Business Team
The agent was very helpful .
The agent was very helpful and put my mind at ease.If matters resove as intended, then the matter of a credit payment can proceed.That then enables me to pay South West Water the money due to them.Hopefully all parties can then put this matter of change of supplier to bed.
24 March 2026
Unprompted review
Reply from Source for Business
Thanks for sharing your feedback.
We’re glad our agent was able to help and put your mind at ease. We hope everything resolves smoothly so that the credit payment can proceed and the change of supplier is completed without any issues.
Kind regards,
The Source for Business Team
Thank you Sam & Aileen
I was extremely grateful to get a professional & very clear explanation of the quotation sent to us regarding a new business contract. Sam in customer services & Aileen in the contract department spent as much time as I needed to get my head around the two pages of figures!
Thank you both 😊
20 March 2026
Unprompted review
Reply from Source for Business
Thanks so much for sharing this!
We’re really glad Sam and Aileen could take the time to walk you through everything and make it all clear. Those details can be a lot to take in, so it’s great to hear you felt supported.
We appreciate you taking the time to leave a review.
Kind regards,
The Source for Business Team
Kevin was attentive and professional
Kevin was attentive and professional.
The matter for the call was quickly resolved.
Very happy with his service.
19 March 2026
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback - we really do appreciate each one. We'll make sure to pass on your comments to Kevin and his manager.
If there's anything else we can help with, please do let us know.
Kind regards,
The Source for Business Team
Somewhat long waiting to speak to an…
Somewhat long waiting to speak to an adviser but this was ameliorated by the fact that he was excellent ;
professional, communicated well and completed the change of tenant with ease.
18 March 2026
Unprompted review
Reply from Source for Business
Thank you for your feedback, we're really sorry there was a wait to get through to one of our advisers, but we're they were able to make up for the wait and handle the tenant change smoothly and professionally.
It’s great to hear the experience ended on a positive note.
Kind regards,
The Source for Business Team
Finally a customer service line with…
Finally a customer service line with few options, easy to understand and a friendly person at the end of the line
16 March 2026
Unprompted review
Reply from Source for Business
Thanks for sharing!
We’re really pleased to hear you found the service easy to use and that speaking to a friendly person made the experience so straightforward.
Kind regards,
The Source for Business Team
I spoke with Kelly who was extremly…
I spoke with Kelly who was extremly knowledgable and very helpful. First class service thank you
16 March 2026
Unprompted review
Reply from Source for Business
Thank you so much for your review!
We're really pleased to hear that service was first class - we couldn't ask any more from our teams than that!
Kind regards,
The Source for Business Team
Daniel did a fantastic job dealing with…
Daniel did a fantastic job dealing with my enapquiry about a commercial water supply account.
He listened, understood and provided the correct advice and guidance.
Couldn’t be happier!
13 March 2026
Unprompted review
Reply from Source for Business
Thanks for sharing your feedback!
We’re really pleased to hear Daniel was able to listen, guide, and provide the right advice. It’s great to know the experience left you so happy with the support.
Kind regards,
The Source for Business Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.