We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding i... See more
Company replied
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was... See more
Company replied
Anthony at water plus was most helpful in assisting me with a contract. He explained everything clearly and the rate offered was highly competitive. He was pleasant to speak with and assured me any f... See more
Company replied
Company details
Written by the company
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contact info
ST4 4TW, Stoke-on-Trent, United Kingdom
- service@water-plus.co.uk
- www.water-plus.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Our customer advisor, Charlotte
Our customer advisor, Charlotte, phoned us and was most professional and knowledgeable about our case in question and established clear pathway in understanding our problem. Would be checking back on all documentation submitted with a report back phase to follow.
Everything was handled most proficiently and exceedingly politely in her communication with me at all times, showing a high level of customer service.
27 July 2026
Unprompted review
Reply from Water Plus
Hello Neil,
Thank you for getting in touch with a review.
It's lovely to hear that you're happy with the excellent customer service that you received from Charlotte and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Cannot complain at all with the…
Cannot complain at all with the experience i received today thanks to Victoria. Everything sorted out within 5 minutes with ease.
27 July 2026
Unprompted review
Reply from Water Plus
Hello Azim,
Thank you so much for taking the time to leave a review about the service you received from Victoria when contacting us with your query.
Its amazing to hear that she sorted your query within 5 minutes.
Kind regards,
Andrea
Water Plus
Paula was extremely helpful and…
Paula was extremely helpful and professional. She was able to sort out my request without any issues. Thank you Paula. Much appreciated 👏
27 July 2026
Unprompted review
Reply from Water Plus
Hello Dola,
Thanks for taking the time to leave a review regarding the service you received from Paula when contacting ourselves with your account query.
Its great to hear that she was helpful and professional and sorted your request without any issues.
I will make sure this is passed on to her.
Kind regards,
Andrea
Water Plus
A happy ending
We were locked into a dispute involving other companies and the switch over took months but Mandy Brennan's patience and understanding come through for us and we're now on a 3yr fixed deal which suits the business knowing exactly what our costs will be
24 July 2026
Unprompted review
Reply from Water Plus
Hello Toby,
Its great to hear that Mandy used her patience and understanding to get you a contract that you are happy with.
Thanks for taking the time to leave a review about this and I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
CHLOE WAS VERY HELPFULL AND SORTED MY…
CHLOE WAS VERY HELPFULL AND SORTED MY PROBLEM WITH EXTREME EFFICIENCY AND FOR MY WELL BEING
21 July 2026
Unprompted review
Reply from Water Plus
Hello Tracy,
Thank you for getting in touch with a review.
We're happy to hear about the efficient customer service that you received in resolving your problem and I will pass on your appreciation to Chloe.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Agent contacted me by phone to explain…
Agent contacted me by phone to explain the process by which my complaints would be addressed and subsequently rang again to explain the outcome and reasons. Very satisfied with how matter dealt with.
22 July 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
It's great to hear that you're satisfied with the service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Spoken to Sharon customer services with…
Spoken to Sharon customer services with two major issues, she was patient and helped me understand my next steps.
Really impressed, thank you
22 July 2026
Unprompted review
Reply from Water Plus
Hello Kelvin,
Thank you for getting in touch with a review.
We're happy to hear that you're impressed with the customer service that you received from Sharon and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Rita solved my problem efficiently
21 July 2026
Reply from Water Plus
Hello Alison,
Thank you for getting in touch with a review.
We're pleased that Rita was able to efficiently resolve your problem and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent Customer service
Ellie, Justina, Susan and Ryan are excellent, in combination deliver a high level of customer service to Eden and all of it's clients. Long may this ongoing partnership continue.
21 July 2026
Unprompted review
Reply from Water Plus
Hello Dan,
Thank you for getting in touch with a review.
It's good to hear that you're receiving a consistently high level of service and I will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
They really listened to my problems and…
They really listened to my problems and came up with a solution to help me with my short term financial difficulties
20 July 2026
Unprompted review
Reply from Water Plus
Hello Clara,
Thank you so much for taking the time to leave a review regarding the service you received when contacting ourselves with your query.
Its great to hear that the advisor listened to you and helped you to a solution.
Kind regards,
Andrea
Water Plus
I had to make 8 phone calls to resolve…
I had to make 8 phone calls to resolve the problem
20 July 2026
Unprompted review
Reply from Water Plus
Hello Mrs Herbert
Thank you for getting in touch.
I'm afraid the reference number you have provided isn't recognized.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Natalie
Water Plus
Outstanding and Caring Support
Outstanding and Caring Support from Chislin (I didn't ask how to spell this name, apologies) in the Customer Service department. My enquiry included multiple complex issues which were expertly and gently unpicked and set right by Chislin. He was even gracious enough to authorise the removal of late fees when he understood the predicament I face with this outstanding account.
17 July 2026
Unprompted review
Reply from Water Plus
Hello,
Its great to hear that your queries were resolved.
Thank you for taking the time to leave a review.
I will make sure to pass this on to Cheslyn.
Kind regards,
Andrea
Water Plus
Customer service
Customer service
I spoke to one of your employers she is so nice I like the way how she treats the customers .
17 July 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for taking the time to leave a review about the service you received from one of our advisors.
Kind regards,
Andrea
Water Plus
Excellent customer service
17 July 2026
Unprompted review
Reply from Water Plus
Hello Catherine.
Its great to hear that you received excellent customer service when contacting us with a query.
Thank you for leaving a review.
Kind regards,
Andrea
Water Plus
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and sorted out my concerns very pleasant .
17 July 2026
Unprompted review
Reply from Water Plus
Hello Steve,
Thank you for taking the time to leave a review regarding the service you received from Paula.
Its fantastic to hear that she was helpful and that she sorted your concerns.
I wall make sure to pass this on to her.
Kind regards,
Andrea
Water Plus
Helpful
Mandy helped me so much navigate moving contracts, so helpful and knowledgeable, thank you such a relief to have our water contract sorted for the next 3 years.
17 July 2026
Unprompted review
Reply from Water Plus
Hello Lynne,
Thank you for leaving a review about the help that you received from Mandy in sorting your contract.
I will make sure to pass this on to her.
Kind regards,
Andrea
Water Plus
This bad review is purely based on cost
This review is purely based on cost. I’m shocked at £144 a month for a very small amount of water for my 1 bedroom holiday home. Especially as they claimed to be the most affordable.
16 July 2026
Unprompted review
Reply from Water Plus
Hello Sharon
Thank you for getting in touch. I'm sorry to hear you've had cause to complain. I've logged your concerns, a case handler will be in touch to discuss this further.
Kind Regards
Natalie
Water Plus
The customer service is They always…
The customer service is very good, They always respond quickly to email. This time, they even called to answer my question.
14 July 2026
Unprompted review
Reply from Water Plus
Hello Larisa,
Thank you for getting in touch with a review.
We're pleased that you're happy with the consistently efficient customer service that you receive from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
When your agents contacted us to…
When your agents contacted us to provide service, it was completely a different then what we had received in the post. We believe that each call is recorded and on these basis we are considering to take this matter because. The salient term of the agreement was a fixed amount which shall remain fix for 3 years but the letter of confirmation represents variable, as if we as consumer do not know the meaning of variable.
Furthermore, it was not given direct debt authority, whereas you have demanded a direct debts which your Representative never discussed. I am utterly disappointed.
8 July 2026
Reply from Water Plus
Hello Mumtaz
Thank you for getting in touch. We are sorry to hear that you have had cause for complaint.
I can confirm that we have logged your concerns, and a case handler will contact you shortly to discuss the matter further.
We appreciate the opportunity to investigate this for you and will be in touch as soon as possible.
Kind Regards
Natalie
Water Plus
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