Started off ok but since I placed the order, they have been difficult to contact. The confirmation of order and other emails have been 'no reply'. Order No 11640164 They have still not informed me... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Arrived well packaged and perfectly on time. I p3aid the extra for the gift wrapping and wasn't disappointed.. The only real issue was that I ordered two gift wrapped items and there was nothing to i... See more
Company replied
Nice-looking watch, delivered (eventually) when they promised. I was surprised, buying from a ".co.uk" address, that it was shipped from Holland and took a full ten days to arrive. I should have don... See more
Company replied
I have purchased from watch.co.uk in the past and have always found them to be of the highest standard. Hence the reason for purchasing from them again. Initially, the item I required was not in... See more
Company replied
Company details
Written by the company
Order your watches quickly and securely at Watch.co.uk. Everything on stock, fast delivery throughout The United Kingdom. Official dealer of all offered brands.
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.watch.co.uk/contact/contact-form/
- www.watch.co.uk
4.2
Great
360 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order was acknowledged quickly and…
Order was acknowledged quickly and dispatched as promised arriving promptly- but it was quite expensive for a small item.
30 September 2025
Unprompted review
Reply from watch.co.uk
Thank you, Jonathan!
We’re glad to hear that your order arrived quickly and as expected.
We understand that shipping costs can sometimes feel a bit high for smaller items — they’re based on tracked and insured delivery to ensure your parcel arrives safely and on time.
We really appreciate your understanding and hope to see you again soon!
– The Watch.co.uk Team
A new Longines watch strap.
Helped me find the correct strap for my Longines watch, and also advised me to have the necessary
tool t0 make the change.
Cost of whole package was less than half I have been charged in the past in Bath.
22 September 2025
Unprompted review
Reply from watch.co.uk
Hi Susana,
Thank you so much for your kind review ⭐ We’re delighted we could help you find the right Longines strap and the right tool to make the change yourself.
It’s great to hear you’re happy with both the service and the value — we look forward to welcoming you back on your next visit!
Best regards,
The Watch.co.uk Team
Purchased a watch strap
Purchased a watch strap , says they use royal mail 48hour tracked didnt revieve it till a week later then when you contact the company they dont respond i wouldnt bother with them
22 September 2025
Unprompted review
Reply from watch.co.uk
Hi Shane,
Thank you for sharing your experience.
Just to clarify: all orders are shipped from our central warehouse in the Netherlands. Once in the UK, they are handed over to Royal Mail Tracked 48h for the final delivery. This does not mean delivery takes place within 48h from ordering, but rather that Royal Mail completes the UK leg within that timeframe.
For your order, the estimated delivery date shown at checkout and in your confirmation email was October 1st. According to the tracking, it was actually delivered earlier, on September 29th.
We are sorry if this caused confusion, and also for any delay in our replies — our customer service team has recently been reduced due to illness, which affected our response times.
We hope to welcome you back in the future to provide you with the smooth experience we aim for.
Best regards,
The Mastersintime.com Team
A good experience from start to finish
A good experience from start to finish. Easy to use website and everything arriving as planned, or earlier.
24 September 2025
Unprompted review
Reply from watch.co.uk
Hi Richard,
Thank you so much for your great feedback! We’re delighted to hear that you had a smooth experience from start to finish and that everything arrived right on time — or even earlier.
We truly appreciate your kind words and look forward to welcoming you back again soon!
Best regards,
The Watch.co.uk Team
Exactly as described
Exactly as described. Genuine strap for a seiko prospex. Good price and fast delivery.
20 September 2025
Unprompted review
Reply from watch.co.uk
Hi Colin,
Thank you so much for your great review! We’re delighted to hear that your Seiko Prospex strap was exactly as described and that it arrived quickly at a good price.
We truly appreciate your kind words and would be very happy to welcome you back again anytime.
Best regards,
The Watch.co.uk Team
Recent purchase
Great watch at an excellent price.
Good experience using Watch.co.uk
Would recommend
25 September 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your new watch and with your experience at Watch.co.uk.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Best regards,
The Watch.co.uk Team
Would use again
Delivery came quickly and exactly as advertised. No issues at all
22 September 2025
Unprompted review
Reply from watch.co.uk
Hi Ciaran,
Thank you so much for your kind words! We’re delighted to hear that your order arrived quickly and exactly as expected.
We’d be more than happy to welcome you back anytime for your next purchase!
Best regards,
The Watch.co.uk Team
Seiko watch strap
The supplied strap was exactly as stated, arriving quicker than estimated and returns my watch back to ‘as new’ condition.
Many thanks
22 September 2025
Unprompted review
Reply from watch.co.uk
Hi Paul,
Thank you for your wonderful 5-star review! We’re so pleased to hear that the Seiko strap arrived even faster than expected and that your watch now feels “as new” again. ⌚✨
We’d be delighted to welcome you back on your next visit!
Best regards,
The Watch.co.uk Team
Dependable, prompt and effective company
Watch got back to me when the watch strap was in stock. Pleased with the out of stock watch strap they managed to source. Delivered promptly and carefully wrapped. Would highly recommend.
10 September 2025
Unprompted review
Reply from watch.co.uk
Hi Penny,
Thank you so much for your kind words and for recommending us! 💙 We’re really glad we could source the strap you were looking for and that it reached you promptly and safely.
We look forward to welcoming you back on your next visit!
Best regards,
The Watch.co.uk Team
Reply from watch.co.uk
Hi Sandra,
Thank you so much for your kind words ⭐ We’re delighted to know you had such a fantastic experience with us.
We look forward to welcoming you back on your next visit!
Best regards,
The Watch.co.uk Team
I was able to track the delivery of my…
I was able to track the delivery of my items and they arrived as expected. I would have given 5 stars but the time gap between order and delivery was a little bit longer than I hoped it would be.
13 September 2025
Unprompted review
Reply from watch.co.uk
Thank you for your feedback, Paul! ⭐⭐⭐⭐
We’re glad to know that your order arrived as expected and that tracking went smoothly.
We understand your point regarding the delivery time and will keep working to improve this aspect.
We’d be delighted to welcome you again at Watch.co.uk!
— The Watch.co.uk Team
Quick service excellent range and…
Quick service excellent range and quality products
11 September 2025
Unprompted review
Reply from watch.co.uk
Thank you very much, William! ⭐
We’re delighted that you appreciated our quick service and the wide range of quality products.
We look forward to welcoming you again soon at Watch.co.uk!
— The Watch.co.uk Team
Easy company to order from
Easy company to order from. All updates through transit process were submitted via email & text and I can’t find any negatives regarding the whole process.
12 September 2025
Unprompted review
Reply from watch.co.uk
Thank you so much, Paul! 🙏
We’re thrilled to hear that you found the whole process smooth and transparent, with updates along the way.
It’ll be a pleasure to see you back again at Watch.co.uk!
— The Watch.co.uk Team
Great service at reasonable price
8 September 2025
Unprompted review
Reply from watch.co.uk
Thanks a lot, Matt! 🙌
We’re happy to hear that you enjoyed both our service and prices.
We’ll be glad to welcome you again anytime at Watch.co.uk!
Excellent quality and service
A fantastic quality strap, and good clear communication from the time of order. Highly recommended.
7 September 2025
Unprompted review
Reply from watch.co.uk
Thank you so much, Simon ⭐⭐⭐⭐⭐
We’re delighted to hear that you’re happy with the strap quality and with our communication throughout your order. Your recommendation means a lot to us!
We look forward to welcoming you back soon on Watch.co.uk ⌚✨
Kind regards,
The Watch.co.uk Team
Great item.
6 September 2025
Unprompted review
Reply from watch.co.uk
Thank you, Kristaps! 🌟
We’re so glad to hear you’re enjoying your new item.
Hope to see you again soon on Watch.co.uk!
— The Watch.co.uk Team
Wrong item sent, no reply to numerous emails to 4 different email addresses
UPDATE 040925
My email was (finally) replied to on 020925. A return was authorised and a 'shipping label' sent to me. Unfortunately, no instructions on how to use this label have been provided and it has no bar code and no indication has been given as to whether a courier collection has been booked.
I dont see why I should have to pay for a return, when the error is clearly with the company. I have sent 2 emails asking for clarification, but no reply from the company. I have no issue with a mistake being made in sending out the product - errors do occur! - but I am very unsatisfied by the continual lack of response to my emails.
Meanwhile, I am left with an incorrectly sent £120 watch.
----------------------------------------
Ordered watch on 27/08/25 (Order 11572175) as a gift on next day delivery.
Incorrect watch delivered - item was different model from image on their website and also different from image in confirmation email.
Have tried to contact them in 4 different ways: 1. Via contact form, 2. to info email address, 3. support email address and 4. cs email address
From support email address I received an automatic reply with a reference number, but there has been no follow up at all. Extremely disappointed that: 1. The Company sent the wrong watch and 2. They seem unable to reply to emails.
Will now have to go through the process of returning this £120 watch, but don’t feel confident that I will get my money back, as they seem impossible to contact.
Very irritated as this situation is totally their mistake – they sent the wrong item and not the item I had ordered.
27 August 2025
Unprompted review
Reply from watch.co.uk
Good day,
First of all, I would like to sincerely apologise for the inconvenience and frustration this situation has caused you.
We have indeed been in contact via email earlier, and I want to reassure you that we’ve taken your message seriously.
A return label has been sent to you by email so that you can return the incorrect item free of charge. Once we receive your return, we will proceed with the full refund, as requested.
We understand how disappointing this must be — especially given that the order was intended as a gift — and we’re very sorry that the wrong item was sent and that our response did not meet your expectations. This is certainly not the level of service we aim to provide.
Please rest assured that we will follow through and ensure the matter is resolved properly.
If you have any further concerns or questions, don’t hesitate to reach out — we’re here to help.
Kind regards, Team Watch.co.uk
Exact replacement for my watch strap
Exact replacement for my watch strap, and a tool to fit it. Excellent quality and fast dispatch
29 August 2025
Unprompted review
Reply from watch.co.uk
Thank you so much, Barbara! 🌟
We’re delighted to hear that the strap and tool were the perfect match for your watch, and that you were happy with the quality and quick delivery.
We look forward to welcoming you again soon at Watch.co.uk!
Best regards,
The Watch.co.uk Team
Swatch strap replacements. Quick service good quality …
Ordered two straps for swatch watches that’s were out of stock on official store. Came quickly, cheaper than swatch and genuine parts. Really pleased as my two watches now look like new.
30 August 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your wonderful review! ✨
We’re glad to hear you found the original Swatch straps with us and that they arrived quickly — it’s great that your watches now look like new again.
We look forward to welcoming you back soon at Watch.co.uk!
Best regards,
The Watch.co.uk Team
My Citizen echo watch is 35 years old
My Citizen echo watch is 35 years old. In perfect condition although worn much of the time. The strap broke eventually and I have bought many straps for it and they never last more than a year. The watch company sell my actual watch strap, which I had not realised how beautiful it was. It was very reasonable, did not take too long to arrive, and was as quoted the citizen echo watch strap.it will last many years as will my wonderful watch. Thanks to the Watch Company.
5 August 2025
Unprompted review
Reply from watch.co.uk
Thank you so much, Christine! 🌟
We’re delighted to hear that your Citizen Eco watch is still going strong after 35 years, and that the original strap has brought it back to its full beauty. It’s wonderful to know you’re happy with the quality and that the strap will accompany your watch for many more years.
We look forward to welcoming you again soon at Watch.co.uk!
Best regards,
The Watch.co.uk Team
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