Started off ok but since I placed the order, they have been difficult to contact. The confirmation of order and other emails have been 'no reply'. Order No 11640164 They have still not informed me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived well packaged and perfectly on time. I p3aid the extra for the gift wrapping and wasn't disappointed.. The only real issue was that I ordered two gift wrapped items and there was nothing to i... See more
Company replied
Nice-looking watch, delivered (eventually) when they promised. I was surprised, buying from a ".co.uk" address, that it was shipped from Holland and took a full ten days to arrive. I should have don... See more
Company replied
I have purchased from watch.co.uk in the past and have always found them to be of the highest standard. Hence the reason for purchasing from them again. Initially, the item I required was not in... See more
Company replied
Company details
Written by the company
Order your watches quickly and securely at Watch.co.uk. Everything on stock, fast delivery throughout The United Kingdom. Official dealer of all offered brands.
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.watch.co.uk/contact/contact-form/
- www.watch.co.uk
4.2
Great
360 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Good service, delivery within a week, genuine parts. A bit pricey but at least you know you’re getting the right thing. My Lacoste strap was half what I paid for the whole watch.
19 November 2025
Unprompted review
Reply from watch.co.uk
Hi Alan,
Thanks so much for your feedback — we’re really glad to hear that the service, delivery time and genuine quality of the parts met your expectations 😊
We understand that original brand straps can sometimes feel pricey, but as you said, it ensures a perfect fit and authenticity.
We really appreciate your trust, and we hope to see you again on Watch.co.uk!
Best regards,
The Watch.co.uk Team
Great service
Item was out of stock. I was informed as soon as it came back in and it was ordered timeously. Excellent service. Great product.
14 November 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for sharing your experience with us. It’s wonderful to hear that you were notified right away when the item came back in stock and that everything went smoothly afterward. It’s great to know the product met your expectations. We’re really glad it worked out and hope it brings plenty of enjoyment.
Best regards, Team Watch.co.uk
Excellent all around experience
Excellent all around experience, watch is fantastic, delivery was fast and easy. Would highly recommend
13 November 2025
Unprompted review
Reply from watch.co.uk
We truly appreciate your wonderful review, thank you so much for sharing it with us. It’s fantastic to hear that your experience was excellent from start to finish, and we’re delighted that your new watch is living up to your expectations. We hope it brings you joy for many years to come, and we’d be thrilled to welcome you back whenever you’re looking for your next timepiece.
Best regards,
Team Watch.co.uk
Tissot Straps T605032665 PRX Strap
I have been looking for some time for a supplier of this watch bracelet and luckily I found it with Watch. Very easy transaction with various ways to pay. It took less than a week to arrive from mainland Europe to the UK. The item was well packaged and it looks great on watch I bought a few months ago.
Thanks again.
30 October 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you finally found the Tissot bracelet you’d been looking for and that everything went smoothly from purchase to delivery. It’s great to know the strap arrived quickly and that it looks perfect on your watch, that must be such a satisfying feeling! We truly appreciate your kind words and hope you enjoy your refreshed timepiece for a long time to come.
Best regards,
Team Watch.co.uk
Getting worried now
Started off ok but since I placed the order, they have been difficult to contact. The confirmation of order and other emails have been 'no reply'. Order No 11640164 They have still not informed me if my order has been dispatched.
I checked Trust Pilot because I thought I had been scammed. Still not sure if I have lost my money?
Updated my review as the strap arrived and they did get in touch to update me and apologised about the no reply emails.
31 October 2025
Unprompted review
Reply from watch.co.uk
Thank you for reaching out and for sharing your feedback. We completely understand your concern, waiting for an order without clear confirmation can be stressful, and we’re truly sorry for the worry this has caused. We’ve checked your order (No. 11640164), and we’re happy to confirm that it was shipped on October 31st. According to the tracking information, your parcel has been delivered today. You can always follow the delivery progress via the track & trace link included in our shipping email.
We sincerely apologize if our “no-reply” emails made it difficult to get in touch, those messages are automated, but our customer service team is always available through our contact form. We’re glad your order has safely arrived, and we truly hope you’re happy with your purchase. Thank you for your patience and for giving us the chance to clarify things. If there’s still anything unclear or if you need further assistance, please don’t hesitate to email us at cs@watch.co.uk, our team will be happy to help.
Best regards,
Team Watch.co.uk
Very efficient and item sent was perfect
29 October 2025
Unprompted review
Reply from watch.co.uk
Thank you for your kind words! We’re glad to hear everything arrived perfectly and that you were happy with our service. Best Regards, Team Watch.co.uk
Quality product and early delivery
Product, though a bit pricey, is exactly as advertised and delivery was earlier than expected.
30 October 2025
Unprompted review
Reply from watch.co.uk
Thank you very much for your review! We’re happy to hear that your order arrived earlier than expected and that the product met your expectations. We understand that quality sometimes comes at a higher price, and we truly appreciate your recognition of the value and service. We hope you enjoy your purchase and look forward to welcoming you back again soon.
Best regards,
Team Watch.co.uk
Good website and item in stock with…
Good website and item in stock with various delivery options. Ordered on 28th October and received on specified delivery date 30th October - excellent service!
28 October 2025
Unprompted review
Reply from watch.co.uk
Hi Peter,
Thank you so much for your kind feedback!
We’re really happy to hear that everything went smoothly and that your order arrived right on time.
We truly appreciate your trust and hope to see you again soon on Watch.co.uk!
Kind regards,
The Watch.co.uk Team
Poor quality
I purchased a Skagen replacement watch strap which split (the outer black leather layer came away from the inner layer) within a few days of wearing. Sent pictures in of the fault and they immediately sent a replacement - so far so good. I didn’t use the new replacement strap immediately as I persevered with the split on (I wear several different watches anyway) but when I came to change to the replacement strap it also split after a few days. I sent in pictures again but ‘radio silence’ ever since, despite sending several chasing emails. Extremely disappointed with both the quality of the straps and the lack of customer service following the 2nd fault. Cannot recommend.
27 September 2025
Unprompted review
Reply from watch.co.uk
Hi Steve,
Thank you for your message, and we’re truly sorry to hear about the ongoing issue — that’s definitely not the experience we want for our customers.
We can see that the situation was resolved back in April, but unfortunately, we haven’t received any further messages from you since then.
It’s possible that your replies were sent to our order confirmation or tracking emails, which are no-reply addresses, and therefore didn’t reach our support team.
Of course, we’d like to resolve this properly for you. Could you please send us a few clear photos of the strap, as well as a picture of the back of the watch (where the engraved details are visible) to info@watch.co.uk
?
This will allow us to verify the situation and offer you the best possible solution — what you describe is definitely not normal.
We sincerely apologise for the inconvenience and appreciate your patience while we sort this out.
Kind regards,
The Watch.co.uk Team
No quality check no Customer service response.
Order number: 11614160
Order date: October, 4 2025
Shipped at: October, 6 2025 13:38
I buy a watch. Receive message via email.
Dear Janis Krasts
We have checked your DZ2214, wkKa3H6S for quality, and our colleague Joris Seh has approved it. Your order has been sent to our postal partner.
Later i receive watch box its self looks good and presentable. Watch was look like it was returned because protection film was missing. Also inside box sponge witch hold watch in the box was cuted buy knife or scissors. some one literally cut the hole because after unboxing can not feet it back properly and close the box. I Send complain to customer service and they ask me to send photos for investigation. So now a week past no response a write another mail with asking with updates no response.
From 5 star i take 1 off for a lie about quality check and damaged sponge. And 1 more off for useless customer service who sims don't care and didnt answer for long time.
4 October 2025
Unprompted review
Reply from watch.co.uk
Dear Janis Krasts,
Thank you for your message and for sharing your concerns with us.
We are sorry to hear about the condition of the watch box and the lack of response regarding your photos and complaint. We take such matters very seriously and want to resolve this for you as quickly as possible.
Could you please contact us directly via email at info@watch.co.uk? This will allow us to assist you personally and work towards a satisfactory solution.
We appreciate your patience and look forward to hearing from you soon.
Kind regards, Team Watch.co.uk
Zero customer service, just take your money and not resolve any issues
Zero customer service, I don't know why you put an email where you can contact them if they never reply.
I received my watch (Very Lucky). I paid an extra £2 for gift wrapping, never came wrapped, so avoid paying extra because they keep your money and do not provide the service they offer . Order number: 11624906
First, I contacted them for my payment. I never received any reply, and secondly, for my extra payment for a service that I never received, I never received any answer. I use the email info@watch and the contact form on the website. This is my first and last time using this website, and I find it not professional at all.
I hope you refund my £2 for a service you never provided.
15 October 2025
Unprompted review
Reply from watch.co.uk
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand your frustration and would like to clarify that we only received your email yesterday. As stated in our policy, we aim to respond to all customer emails within 24 hours, and we are currently working on getting back to you directly to resolve this issue.
We sincerely apologise that the gift wrapping you paid for was not included with your order. This is not the level of service we aim to provide, and we completely understand your disappointment. Please rest assured that we will look into your order (11624906) and arrange a refund of the £2 for the gift wrapping service as soon as possible.
Once again, we apologise for the inconvenience caused and thank you for bringing this to our attention. Your feedback helps us improve, and we hope to offer you a better experience in the future.
Best regards, Team Watch.co.uk
order 11611244 A Orient sports watch
order 11611244 A Orient sports watch . Gave them my wrist measurement . Watch came quickly and it is as seen , however they have messed up the bracelet sizing by 5cm ! Can’t even get it over my hand , sent a couple of emails , Watch.Co.UK solution , to fix it myself ! I can’t due to nerve damage , cost to take it to a Jewellery shop an extra £22. Very poor service and doesn’t fill me with confidence if there is a warranty issues . Have asked to return and refund , but no answer .
15 October 2025
Unprompted review
Reply from watch.co.uk
Thank you for taking the time to share your experience. We are very sorry to hear that the bracelet sizing on your Orient sports watch was off by 5cm, despite providing your wrist measurement. We understand how frustrating this must be, especially given your situation.
We apologize that our suggested solution to adjust the bracelet yourself was not feasible and that you have not received a response regarding your return and refund request. This is not the level of service we aim to provide.
We would like to make this right. Please contact us again at info@watch.co.uk, so we can work together on a suitable solution. Your satisfaction and confidence in our service are very important to us.
Kind regards, Team Watch.co.uk
Stainless steel orca bracelet
I've been wanting a stainless steel bracelet for my citizen orca for a while because I'm allergic to rubber/silicone straps , but it was out of stock . I put an email reminder for when it's back in stock , within 2 days I got a message saying 1 was , bought it and within a week it's on my wrist. The strap is excellent quality and great packing in a free soft envelope. Excellent company and service.
10 October 2025
Unprompted review
Reply from watch.co.uk
Thank you so much, Mike! 🙌
We’re really glad to hear that you finally got the stainless steel bracelet you were waiting for — and that it fits perfectly! Great choice for the Citizen Orca, by the way. 🐋⌚
Thanks for your kind words about our service and delivery — we truly appreciate it.
Hope to see you again soon on Watch.co.uk!
The Watch.co.uk Team
Great watches at great value.
I've bought a few watches from this company. Amazing value for money, great choices and delivery was very fast. I'll be using this company many times again.
6 October 2025
Unprompted review
Reply from watch.co.uk
Thank you so much, Wayne!
We’re really happy to hear that you’re enjoying your watches and that everything went smoothly — from the selection to the delivery.
It’s always a pleasure having you with us, and we truly appreciate your continued trust!
Looking forward to welcoming you again for your next find. ⌚✨
– The Watch.co.uk Team
Extremely quick and efficient
Extremely quick and efficient. Great selection of watches and a generous warranty too. Very pleased indeed!
9 October 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your kind words! We're thrilled to hear you found our service quick and efficient, and that you're happy with our watch selection and warranty. Your satisfaction means a lot to us – enjoy your new timepiece! Kind Regards, Team Watch.co.uk
Good place to buy from
Made my order, was immediately assured that my watch would get to me on the following monday, watch came on the sunday without any hassle or issues, good solid company to purchase from with quick delivery time
3 October 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your kind review!
We’re really glad to hear that your watch arrived even earlier than expected and that everything went smoothly. It's great to know you had a hassle-free experience — that’s exactly what we aim for!
We truly appreciate your support and hope you enjoy your new watch.
Best regards, Team Watch.co.uk
Ordered a strap by mistake
Ordered a strap by mistake. Got a refund on the day (Sunday) I wrote to their support. Very good customer service.
5 October 2025
Unprompted review
Reply from watch.co.uk
Hi Norman,
Thank you so much for your kind words!
We’re really happy to hear that everything was sorted quickly and that you were satisfied with our service.
We truly appreciate you taking the time to share your experience — hope to see you again soon!
Best regards,
The Watch.co.uk Team
Good selection
Good selection. Excellent price and very quick delivery. Just as it should be.
5 October 2025
Unprompted review
Reply from watch.co.uk
Thank you so much!
We’re delighted to hear that you enjoyed the selection, pricing and fast delivery — that’s exactly the experience we want for every customer.
Hope to see you again soon for your next watch find!
– The Watch.co.uk Team
Easy to check I was getting the right…
Easy to check I was getting the right strap for my watch and it came in the post very quickly - gave my watch a new lease of life
1 October 2025
Unprompted review
Reply from watch.co.uk
Thank you, Sheena!
We’re so happy to hear that the new strap gave your watch a fresh new lease of life — and that it arrived quickly too!
Enjoy your “new” watch, and we hope to see you again soon.
– The Watch.co.uk Team
Watch strap purchase
Watch strap purchase.
Paid for express delivery. Didn’t come. Emailed them. They ignored me.
Emailed them again. This time they refunded me a small amount of my delivery fee and promised to investigate.
Heard nothing more from them.
I chased up the delivery myself.
Finally it was delivered.
Wore product once.
Strap fell apart.
Terrible quality.
Terrible customer service.
Stay well away from this company.
4 October 2025
Unprompted review
Reply from watch.co.uk
Dear Ben,
We’re truly sorry to read about your experience — this is definitely not the level of service or quality we aim to provide.
Unfortunately, we couldn’t locate your order based on the information in your review. Could you please contact us directly at info@watch.co.uk
with your order number, so we can look into this right away and make things right for you?
We take feedback like yours very seriously and will do our best to ensure you’re fully satisfied.
Kind regards,
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