Started off ok but since I placed the order, they have been difficult to contact. The confirmation of order and other emails have been 'no reply'. Order No 11640164 They have still not informed me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived well packaged and perfectly on time. I p3aid the extra for the gift wrapping and wasn't disappointed.. The only real issue was that I ordered two gift wrapped items and there was nothing to i... See more
Company replied
Nice-looking watch, delivered (eventually) when they promised. I was surprised, buying from a ".co.uk" address, that it was shipped from Holland and took a full ten days to arrive. I should have don... See more
Company replied
I have purchased from watch.co.uk in the past and have always found them to be of the highest standard. Hence the reason for purchasing from them again. Initially, the item I required was not in... See more
Company replied
Company details
Written by the company
Order your watches quickly and securely at Watch.co.uk. Everything on stock, fast delivery throughout The United Kingdom. Official dealer of all offered brands.
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.watch.co.uk/contact/contact-form/
- www.watch.co.uk
4.2
Great
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleased…
Second time using this supplier and found them to be equally prompt and straightforward in their service
18 December 2025
Unprompted review
Reply from watch.co.uk
Thank you for coming back to us and for sharing your experience. It is especially rewarding to hear that your second order felt just as smooth and reliable as the first. That kind of continued trust means a great deal. We hope you enjoy your purchase just as much this time. If there is ever anything you need, please know that we are always here for you.
Best regards,
Team Watch.co.uk
Excellent choice of goods service and…
Excellent choice of goods service and delivery.
23 December 2025
Unprompted review
Reply from watch.co.uk
Thank you for your kind words. It is great to hear that both the selection and the overall service met your expectations. We hope you enjoy your purchase and that it serves you well for a long time. If there is ever anything you need, please know that we are always here for you.
Best regards,
Team Watch.co.uk
Nice-looking watch but slow delivery
Nice-looking watch, delivered (eventually) when they promised. I was surprised, buying from a ".co.uk" address, that it was shipped from Holland and took a full ten days to arrive. I should have done my research better.
18 December 2025
Unprompted review
Reply from watch.co.uk
Thank you for sharing your feedback. We are glad to hear that the watch itself met your expectations and that it looks just as you hoped. We are sorry for the inconvenience caused by the longer delivery time. We always do our best to ship orders as quickly as possible, but unfortunately delays can sometimes occur due to customs procedures or increased pressure at delivery services. We appreciate your patience and hope you are now enjoying your watch. If there is ever anything you need, please know that we are always here for you.
Best regards,
Team Watch.co.uk
Easy to use and delivered on time
Easy to use and delivered on time, even though it was the December rush!
17 December 2025
Unprompted review
Reply from watch.co.uk
Thank you for your lovely review. We are glad to hear that the ordering process was easy and that your delivery arrived on time, even during the busy December rush. That is always a challenge, so it is great to know everything went smoothly for you. We hope you enjoy your purchase and would be happy to help again in the future.
Kind regards,
Team Watch.co.uk
Had a great experience buying a Seiko…
Had a great experience buying a Seiko watch from them. I paid a deposit over the phone. I Didn't want postal delivery, so the next day travelled to their retail shop in Milton Keynes thinking that's where the watch was. Turns out it was being held for me in their head office. I thought I'd had a wasted journey untill they told me the office was only 10 minutes away. Turned up there and they were very welcoming. I got the impression that this is a business that cares about their customers. I'd definitely buy from them again. 10/10
17 December 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for sharing your experience in such detail. We are really pleased to hear that, even with the small mix-up about the location, everything worked out smoothly in the end. It is great to know that you felt welcomed when you arrived and that the short extra journey did not take away from the overall experience.
Your impression that we genuinely care about our customers means a great deal to us, as that is exactly what we strive for every day. We truly appreciate your trust and your 10/10 rating, and we would be delighted to welcome you again whenever you are looking for your next watch.
Kind regards,
Team Watch.co.uk
Genuine Fossil watch strap replacement
I had a watch that was bought for me as a gift fifteen years ago, and the strap had broken.
The model was now obsolete, and I was searching for an alternative.
This company came up as having the original strap available, as new old stock. The strap was now cheap, but neither was it overpriced, assuming it was a genuine Fossil strap.
From ordering through to delivery the process was simple, and on arrival it was clear this was a genuine Fossil strap. Well worth it to continue wearing a watch I was given for a special birthday
15 December 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for sharing such a meaningful and detailed review. It is really special to read about a watch that has been part of your life for so many years, especially since its a birthdaygift. We are delighted that you were able to find the original Fossil strap in stock and that it allowed you to keep wearing a watch with so much personal value.
It is great to hear that the ordering process was simple and that, once it arrived, you could clearly see it was a genuine Fossil strap. Knowing that this replacement made it worthwhile to continue enjoying a cherished gift means a great deal to us. We wish you many more years of pleasure wearing your watch, and if you ever need anything again, we would be happy to help.
Kind regards,
Team Watch.co.uk
Arrived well packaged and perfectly on…
Arrived well packaged and perfectly on time.
I p3aid the extra for the gift wrapping and wasn't disappointed.. The only real issue was that I ordered two gift wrapped items and there was nothing to identify which was which until they are unwrapped.
15 December 2025
Unprompted review
Reply from watch.co.uk
Thank you for taking the time to share your experience with us. We are glad to hear that your order arrived well packaged and perfectly on time, and that you were pleased with the gift wrapping itself.
We completely understand that it was inconvenient not knowing which gift was which when you ordered two wrapped items. You are absolutely right, that is not very practical. We have passed this feedback on internally so this can be improved in the future. Our sincere apologies for the inconvenience, and we hope you did not have to fully unwrap the gifts to identify them. Thank you for bringing this to our attention, and should you ever need anything again, we are happy to help.
Kind regards,
Team Watch.co.uk
Amazing excellent product
Amazing excellent product
Came quickly too
Brilliant thank you
13 December 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your lovely review. We’re really happy to hear that you found the product amazing and of excellent quality, and that it arrived so quickly as well. It’s great to know everything went smoothly for you from start to finish. If you’re ever looking for something new or need help choosing in the future, we’ll be happy to be there for you.
Best regards, Team Watch.co.uk.
Excellent customer service
Excellent customer service, prompt and efficient. My order arrived very quickly and nicely packaged. Thank you!
12 December 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your kind and thoughtful review. We’re truly delighted to hear your positive words about our customer service, as this is something we care deeply about. Providing prompt, efficient, and personal support is very important to us, and it means a lot to know that this stood out to you and made a difference in your experience. We’re also glad to hear that your order arrived quickly and was nicely packaged, so everything came together smoothly. Should you ever be looking for another watch, an accessory, or simply some advice in the future, we’ll be happy to help.
Best regards, Team Watch.co.uk.
A very well priced watch
A very well priced watch, well described and delivered promptly
10 December 2025
Unprompted review
Reply from watch.co.uk
Thank you very much for taking the time to share your experience. We’re really pleased to hear that you found the watch to be well priced and accurately described, as clear and honest information is something we value highly. It’s also great to know that the delivery was prompt and went smoothly. We truly appreciate your trust in us and your positive feedback. If you ever find yourself looking for another watch, an accessory, or a special gift in the future, we’ll be more than happy to help.
Best regards, Team Watch.co.uk.
Excellent
Excellent, superb, 3nd watch ive bought now
Will continue to buy through watch.com
Well done
11 December 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for this fantastic review. It’s wonderful to hear that this is already the third watch you’ve purchased and that you continue to have such a positive experience with us. Your loyalty truly means a lot, and knowing you plan to keep buying through us is the best compliment we could receive. If you’re ever looking for your next watch or a special gift in the future, we’ll be happy to help.
Best regards, Team Watch.co.uk
Fast shipping
5 December 2025
Unprompted review
Reply from watch.co.uk
Thank you for your review. We’re really happy to hear that your order arrived so quickly. Even a short message like yours means a lot to us, and we’re glad the delivery lived up to your expectations.
Best regards, Team Watch.co.uk.
Prices are great
Prices are great, the order came even though I had some fear due to international shipping (Hungary).
I can't assess the quality of the product, as time will decide that, but the process itself was satisfactory.
5 December 2025
Unprompted review
Reply from watch.co.uk
Thank you for sharing your experience with us. It's great to hear that you found our prices appealing and that your order arrived safely, especially when there are some concerns with international shipping. We understand that this can sometimes be a bit nerve-wracking, and it's nice to know that everything ultimately went smoothly.
Regarding the quality of the product: we certainly hope it proves its worth in the coming period and that you will enjoy it for a long time. For now, we are especially happy that the ordering process felt pleasant and reliable for you. Should you need anything else in the future, you are always welcome to contact us.
Best regards,
Team Watch.co.uk
Lovely watch and a great price and very…
Lovely watch and a great price and very happy.
Delivery was within timescales advertised in the site, though for 3 days the item appeared to be at a Royal Mail in Swindon, Wiltshire, the same town in which I live so this was a little xdifficult to understand why I didn’t receive sooner.
Doesn’t detract from my happiness with the watch and overall service.
2 December 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for sharing your experience. It’s wonderful to hear that you’re so happy with the watch and the great price, that’s exactly what we love to read. We’re also glad the delivery ultimately stayed within the expected timescales shown on our website.
We completely understand why it felt odd to see the parcel appear to sit at a Royal Mail location in your own town for several days. Local sorting delays can be confusing and a little frustrating, especially when the item feels so close. Even so, we really appreciate your patience during that part of the process. Most importantly, we’re delighted that the watch itself and the overall service have left you satisfied. We hope you enjoy your new timepiece for a long time to come, and you’re always welcome back whenever you need anything in the future.
Best regards,
Team Watch.co.uk
Excellent service!
Excellent service!
Only place I could find exactly the correct black metal strap for my Seiko watch.
It was well packaged and Delivered promptly too..
21 November 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your lovely review. We’re delighted to hear that you found the exact black metal strap you needed for your Seiko! It’s also great to know that the packaging and prompt delivery added to your positive experience. We hope the new strap makes your watch feel as good as new, and you’re always welcome back whenever you need something in the future.
Best regards,
Team Watch.co.uk
Reply from watch.co.uk
Thank you for your review. It’s great to hear that the delivery was fast and that everything went smoothly without any issues. That’s exactly the experience we hope to provide for every customer. We hope you enjoy your purchase and you’re always welcome back whenever you need something in the future.
Best regards,
Team Watch.co.uk
I purchased a watch but on opening the…
I purchased a watch but on opening the package the watch was not working. The piece of plastic which supports the winder was loose in the packaging. I contacted the company straight away but received an automatic response which said someone would contact but to date have heard nothing. I bought this watch for my grandson and I am very disappointed with the lack of help I have received.
22 November 2025
Unprompted review
Reply from watch.co.uk
Thank you for taking the time to share your experience, and we’re truly sorry for the disappointment you felt when the watch arrived not working. Receiving a gift in that condition is understandably upsetting, especially when it was meant for your grandson.December is an exceptionally busy period for us, which can sometimes cause our responses to take an extra day, and we appreciate your patience during this time.
We’re glad that contact has now been established and that the exchange process is already underway. Your trust and peace of mind matter to us, and we’re relieved we can make this right by replacing the faulty watch. We appreciate your patience while this was being resolved and hope the new watch arrives in perfect condition and brings your grandson lots of joy.
If you need anything else, you are always welcome to reach out.
Best regards,
Team Watch.co.uk
Good service
Good service. Kept me up to date with delivery details, which were accurate.
26 November 2025
Unprompted review
Reply from watch.co.uk
Thank you for your positive feedback. We’re really pleased to hear that you received accurate delivery updates and that the service felt good throughout the process. Clear communication is something we value highly, so it’s encouraging to know that it made a difference in your experience. We hope your purchase brings you plenty of enjoyment, and you’re always welcome back if you ever need anything in the future.
Best regards,
Team Watch.co.uk
Excellent Customer Service
I put my name on the mailing list for when the watches came in and was notified immediately within a few days. The watch was delivered very quickly and is exactly what I was looking for as a xmas present for our grandson.
6 November 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our notifications and fast delivery made the process smooth for you. It’s great to know the watch is exactly what you were looking for. Your grandson is sure to love his Christmas present!! We truly appreciate your support!
watch strap was exactly as described…
watch strap was exactly as described and came within the time frame suggested
21 November 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for sharing your experience. It’s great to hear that the watch strap matched your expectations and arrived right on time. Knowing that everything went as described is exactly the kind of experience we hope our customers have.
We hope the strap brings your watch back to life and that you can enjoy it for a long time to come.
Best regards,
Team Watch.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.