Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to sa... See more
Company replied
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Review summary
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The ordering, processing and delivery were all ok. Installation was fairly straightforward. As with most cases it’s the after sales that I have issue with. Huge gaps gave appeared between some... See more
Company replied
Delivery of the summer house was on time, wrong felt for roof but resolved very quickly but customer support team. My only issue would be the quality of the product. Nails sticking out of timber as dr... See more
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Ordered the value overlap pent shed. Arrangements of delivery was extremely easy and straightforward. Item was delivered bang on time to when it was supposed to be. The shed itself isn't made out... See more
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Company details
About Waltons
Written by the company
At Waltons, we believe outdoor spaces hold more than tools - they hold possibility. It can be a studio, a hideaway, a workshop, or a quiet corner for daydreaming. We’re here to make that space easy to create - with quality garden buildings delivered to your door and all the advice and support you need to bring your outdoor vision to life. Out here, the smallest spaces can unlock the biggest ideas. We’re here to help make it happen.
We’ve been building things for the outdoors since 1878 - long before garden sheds were a household staple. It all started with E.C. Walton, a bee-keeping lecturer who began crafting affordable beehives for his students. When local farmers saw his carpentry skills, they came calling for chicken coops, and soon Walton Muskham Beehive Works was born.
From those early days in Nottinghamshire, we’ve spent over 140 years learning how to design and deliver high-quality garden buildings that stand the test of time. What began with beehives has grown into sheds, summerhouses, and spaces that help people make more of their outdoors.
When you choose Waltons, you’re not only investing in high-quality products - you're choosing expert design, time-tested durability, and a customer-first commitment that sets us apart. Here’s why thousands of homeowners continue to trust Waltons for their outdoor space.
Our Services
Written by the company
- Home Installation
- Daunted by the prospect of installing your new shed or garden building yourself? Why not save yourself the hassle and have our team do it for you?
- Free delivery to most UK postcodes
- At Waltons we offer free delivery to most UK postcodes, on all our garden buildings.
- Ready Painted Service
- Our ready-painted service is available on a selection of our shiplap sheds, summerhouses, greenhouses, and playhouses. Your building will benefit from our Paint Promise guarantee*. This means your paint will last 3 years with minor care and attention – and your building will still benefit from our 10 year anti-rot guarantee. How does it work? Step 1 Choose your garden building and select our ready painted service in one of our six shades. Step2 Our garden building will be professionally painted in our factory. Step 3 When your building has been painted, our team will contact you to arrange a delivery date. Step 4 Your building will be delivered ready painted on your chosen date. Step 5 Additional paint is supplied with your building for future touch ups.
1 Year manufacturers guarantee on our entire range of wooden buildings
As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.
Please note that our Guarantees do not cover your garden building from the natural movement of timber that takes place over time. This includes; the twisting, warping and splitting of timber.
Contact info
Old Great North Road, NG23 6QN, Newark , United Kingdom
- 01636 821135
- service@waltons.co.uk
- www.waltons.co.uk
4.0
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Customer service was great
Customer service was great. We needed to delay delivery a couple of times as the landscapers were behind schedule, and this was arranged easily and quickly. I was a little surprised when the delivery truck arrived at 6:30 in the morning, but the driver was fiendly and unloaded the whole delivery without needing any assistance. The build quality is not fantastic, but is great value for the price.
7 July 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave us your great review on our services
We're happy to hear these met your expectations
Your feedback is much appreciated by us all
Very delayed delivery with no notification
I ordered my summer house in May and was advised usual delivery was in 3 weeks. When three weeks had passed with no delivery date advised I followed up and was told it would not be coming until July. I had arranged for someone to erect it for me in June. Due to the delay ( and not being advised of this delay) I have not found anyone to construct it so I can’t comment on its final appearance. That said when it arrived the delivery driver helpful
3 July 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry that your summerhouse wasn't delivered within the expected timeframe and that you weren't proactively informed of the delay. We completely understand how frustrating this must have been, particularly as you had already arranged for someone to assemble it.
We're pleased to hear that your delivery driver was helpful, and we'll be sure to pass your positive feedback on.
We hope that you're able to arrange installation soon and that, once assembled, your summerhouse meets your expectations and provides you with many years of enjoyment. If you need any assistance with the build or have any questions in the meantime, our Customer Service team will be happy to help.
Thank you again for your feedback.
Victorian growhouse
Lightweight flimsy construction, even at the discounted price it does not represent good value for money. I would not recommend this green house to anyone.
19 July 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry to hear that the greenhouse did not meet your expectations and that you feel it does not represent good value for money.
Our greenhouses are designed to provide a practical and cost-effective solution for home gardening, but we appreciate that you were disappointed with the construction of the product you received. Your feedback is important to us and has been shared with our Product and Quality teams for review.
We're sorry that your experience has left you feeling unable to recommend us, and we appreciate you taking the time to share your comments.
Easy online ordering and good quality…
Easy online ordering and good quality products at a good price. Delivery was on time and the delivery driver was brilliant! He unloaded everything and checked to make sure everything I ordered was there and nothing broken! The corner summerhouse was very easily put together and it all fitted together perfectly! I’m very happy with the service I received and would deal with this company again! Love our new summerhouse! Thank you!!
19 July 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave us your lovely review
Your feedback is much appreciated by us all
We look forward to seeing you in the future!
Very professional company
I ordered this as a housewarming present for my son and his family. He enjoyed using his creative skills to build the set. We saw it when we visited them, and it looks very impressive.
Placing the order was simple, and the company’s communication was great. I was kept informed of the order process from start to finish.
9 June 2026
Unprompted review
Reply from Waltons
Thank you for your great review on our services!
Your feedback is much appreciated by us all at Waltons
Great little house
Great little house. No missing parts, clear instructions
7 July 2026
Unprompted review
Reply from Waltons
Thanks for your great feedback!
do not use for installation
do yourself a favour and do not use this company for installation. Very nice men but far from being carpenters. I am at this time trying to get a refund. but responses from the company are very slow and frustrating causing me a lot of stress . the summer house was probably very nice prior to installing
15 July 2026
Unprompted review
Reply from Waltons
We're sorry to read your review and to hear that you're disappointed with your installation experience.
We're pleased to hear that you found the installation team to be polite and friendly, but we're sorry that the quality of the installation did not meet your expectations. We understand how frustrating this must be, particularly if you are currently waiting for your concerns to be resolved.
We'd like to reassure you that all installation concerns are taken seriously and are thoroughly investigated. If you already have an open case with our Customer Service team, please be assured that they are working to resolve the matter as quickly as possible.
We appreciate your patience and apologise for the stress this situation has caused. Thank you for taking the time to share your feedback.
Delivered on time
Delivered on time, but slide was missing. Arrived few days later
7 July 2026
Unprompted review
Reply from Waltons
Thanks for your lovely review!
Very disappointed with the quality of doors and window
Very disappointed with the quality.
I bought a log cabin, the actual building itself is fine but the doors and window are awful.
Poor quality locks, hinges and general workmanship.
The doors and window frames are held together with staples. I was told by the installers that I should add metal brackets to reinforce and support the doors own weight.
The lock on the door was broken when installed and so was the hinge on the window - two replacement doors and a replacement window hinge were fitted.
My cabin was only built towards the end of May but the lock on my door has broken again already.
The fitters for the current doors told me that the main problem is the poor construction of the doors and the weight of the glass.
I have asked customer services if I can have doors without the glass (the doors are apparently bespoke made to order) but i've been told this is not possible as they come with glass as standard.
Have to say I'm incredibly disappointed considering the amount of money I've spent on the cabin, and the promises made to me by Walton's website when I placed my order .
The website uses phrases such as "hand crafted"
The quality of the doors is like they've been hacked together not crafted.
17 July 2026
Unprompted review
Reply from Waltons
We're very sorry to read your review and disappointed to hear that your experience has not met your expectations.
While we're pleased to hear that you're happy with the log cabin itself, we're sorry to learn about the ongoing issues you've experienced with the doors, window and hardware. We appreciate how frustrating this must be, particularly after replacement components have already been fitted.
We understand your concerns regarding the construction of the doors and the lock, and we're sorry that you feel the quality has fallen short of what you expected. Your feedback regarding the doors, glazing and overall workmanship has been shared with our Product and Quality teams for review.
We can see that you've already been in contact with our Customer Service team regarding these issues, and we'll continue to work with you to reach a satisfactory resolution.
Thank you for taking the time to share your experience. Feedback such as yours is invaluable in helping us improve both our products and our service.
Dealys no communication
The shed itself is good quality, and once it finally arrived, both the delivery driver and the installation team were excellent. They were professional, friendly, and did a great job, so I have no complaints about them.
Unfortunately, the ordering and customer service experience was disappointing. The original delivery date came and went with no delivery. When I contacted the company, they rearranged delivery for a date I'd already told them I couldn't accept, then said the alternative would be another 4–6 weeks. I eventually had to point out that they were in breach of the Consumer Rights Act and request that the issue be resolved within 14 days, which they did.
To make matters worse, the day before the rearranged delivery they contacted me asking if I already had the shed. When I explained that I didn't, they discovered they had to raise a new order, which didn't inspire confidence.
In the end, the shed arrived within the timeframe I'd requested after I formally challenged the delay, and the delivery and fitting teams were first class. It's a shame the customer service and order management let the experience down, as the people on the ground did an excellent job.
9 July 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you're pleased with the quality of your shed and that both our delivery driver and installation team provided such a professional and friendly service. We'll be sure to pass your kind comments on to them.
However, we're very sorry that the ordering process and communication surrounding your delivery did not meet the standard you should expect from us. We appreciate how frustrating it must have been to experience delays, conflicting delivery arrangements, and the confusion regarding your order. This is certainly not the experience we aim to provide.
Your feedback regarding our customer service and order management has been shared with the relevant teams so that we can review what happened and continue to improve our processes.
Thank you again for your balanced feedback. While we're sorry that the journey to receiving your shed was disappointing, we're pleased that the final outcome and the service provided by our delivery and installation teams helped to restore some confidence. We hope you enjoy your new shed for many years to come.
You have not had the courtesy to…
You have not had the courtesy to respond to my serious concerns in respect of my recent purchase.
25 June 2026
Reply from Waltons
I am sorry to hear that you feel your concerns have not been responded to.
I did reach out to you by telephone this morning in an effort to discuss your concerns and work towards a resolution; however, I was unable to make contact. I have also reviewed our records and, at present, I cannot see that we have received any further correspondence from you since then.
We remain keen to resolve this matter for you and would welcome the opportunity to discuss the available options. Please let us know a convenient time to contact you, or alternatively, you can reply to this email and we will be happy to assist further.
We look forward to hearing from you.
Quality control
Quality control needs to be improved to check that items do not have too many faults before dispatch.
25 June 2026
Reply from Waltons
Thanks for your 4 star review!
AVOID
I waited five weeks for my shed to be delivered, only for it to arrive faulty. I reported the issues immediately, rejected the item, and requested a refund. Despite this, the faulty shed has been left sitting on my driveway for weeks while I wait for Waltons to arrange collection. Communication has been poor throughout. After submitting a formal complaint, I received a text saying the shed would be collected, only to be told that collection had been pushed back again. I am now expected to wait even longer for them to remove a product that was faulty on arrival. The whole situation has caused significant inconvenience. My driveway is being used as a storage area for a shed I cannot use, I'm unable to buy a replacement while waiting for my refund, and I have had to spend time chasing updates that should have been provided. Mistakes happen and faulty products can occur, but it's how a company deals with those issues that matters. Unfortunately, the service and complaints handling have been disappointing.
16 July 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to share your feedback, and I am very sorry for the experience you've had.
I completely understand your frustration, particularly after waiting for your shed to be delivered, only for it to arrive with faults and then having to wait for it to be collected. I appreciate the inconvenience this has caused, especially with the shed remaining on your driveway and the delays to both your refund and purchasing a replacement.
Having reviewed your order, I can confirm that a collection has now been raised and is currently scheduled to take place on 28/07.
I sincerely apologise for the delays and the lack of communication you've experienced throughout this process. We appreciate your patience while we work to bring this matter to a close.
If you have any further questions in the meantime, please don't hesitate to contact us.
The Willow Way 11
The Willow Way 11 we ordered arrived as scheduled. It was easy to erect and with the instruction and the individual component bags it was very simple to follow. The product itself was as described and was of excellent quality.
The customer service was very friendly and efficient.
I would highly recommend our purchase/company.
17 June 2026
Reply from Waltons
Thank you for taking the time to leave us your lovely review
We appreciate you recommending us to others to use
Great product
Great product - great communication and delivery. Any questions ask customer services they were superb! Great instructions really impressed by quality of the wood.
16 June 2026
Reply from Waltons
Thank you for your great review!
Good price for what it is
Good price for what it is. A little flimsy in parts. Online instructions are good. No parts missing. Only one diamond for roof broken I will fix. Delivered on time and professional.
24 June 2026
Reply from Waltons
Thank you for your lovely review
its just cut timber and a bag of screws.
The climbing frame we bought was basically a pile of cut timber and a bag of screws. I dontvreally know what we've paid for. The wood is not treated or painted, none of the holes are drilled and the instructions are difficult to follow. Makes IKEA look like engineering masterpieces.
24 June 2026
Reply from Waltons
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience did not meet your expectations. Our climbing frames are supplied as self-assembly products, with the timber provided in its natural finish so customers can apply their preferred treatment after installation. The pilot holes are intentionally not pre-drilled on many components, as this helps maintain the strength of the timber during manufacture and transport.
We appreciate that assembly can still be challenging, and we're sorry to hear you found the instructions difficult to follow. Your comments have been noted and will be shared with the relevant teams as we continually look for ways to improve both our products and our assembly guides.
Late fullfillment date.
Late fullfillment date.
Bad craftsman ship when installing.
Everything inbetween has been appalling. Would not recommend.
6 July 2026
Unprompted review
Reply from Waltons
We're sorry to read your review and disappointed to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to experience delays with your order and to be left unhappy with the installation.
Unfortunately, we're unable to identify your order from the information provided in your review. We'd welcome the opportunity to investigate your concerns and better understand what happened.
Please contact our Customer Service team with your order number or any details that will help us locate your account. We'll be happy to review your case and work with you towards a suitable resolution.
Thank you for taking the time to share your feedback.
Delivery on time and date expected
Delivery on time and date expected, delivery driver was very helpful while unloading to keep parts separate that I needed first to assemble cabin. Small issue with broken window hinge while assembling but replacement was sent next day. Very good service all round and would highly recommend
19 June 2026
Reply from Waltons
Thank you for taking the time to leave us your great review
Reply from Waltons
Thank you for your great review!
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