Everything ran smoothly, except for a few things concerning the car hire. The conditions advertised were incorrect. GPS was not available, you didn’t need an international driver’s permit and the fuel... See more
Company replied
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Everything ran smoothly, except for a few things concerning the car hire. The conditions advertised were incorrect. GPS was not available, you didn’t need an international driver’s permit and the fuel... See more
Company replied
If I could give Voyage Prive 6 stars then I would without hesitation! I have been on 6 holidays with them in the last 18 months - fabulous every time. Definitely great value for money - they include... See more
Company replied
I've used the voyage prive a number of times sometimes for simple overnight stays. The other times for full vacations. Our most recent one was in Costa Rica and the itinerary made was both curated and... See more
Company replied
Everything was easy and accurate. As it was a combined offer with a concert, I would've appreciated being able to chose the tickets. Indeed the seats were in the highest row, far from the stage.
Concept unique lancé en France en 2006, Voyage Prive est le 1er site de ventes privées de voyages. Club privé on-line, nous proposons à nos 18 millions de membres, une sélection de voyages, séjours et loisirs haut de gamme au meilleur prix garanti avec des tarifs pouvant aller jusqu'à -70%.
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France
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My “go to” travel store.
I have been a Voyage Prive customer since 2018 and have found it difficult to book with other travel agencies since.
I love the 5 star experiences with all of their deals. The destination options are amazing too.
I love the customer support service offered by Voyage Prive.
I cannot bring myself to using any other travel agents since using Voyage Prive as I know that my travel plans is in safe hands.

Reply from Voyage Prive
We have used Voyage Privé twice now.
Probably the best tour operator that we have used.
From great communication to great Hotels and tours.
We will be back for more.

Reply from Voyage Prive
Very smooth and pleasant booking, all details provided in accurate, timely manner. Definitely would recommend and book again.

Reply from Voyage Prive
Glad we used this company. We chose a tour of the Andalusian region of Spain. The hotels selected ticked all boxes. The tour suggestions were spot on. Will definitely be using again.

Reply from Voyage Prive
Confidence in the company providing memorable and very enjoyable holidays

Reply from Voyage Prive
Lovely hotel, great price. Misleading offer. Implication (verified as misleading in a chat with one of your staff) was that transfers to hotel from airport were included. They were not. Do check fine details!
From the initial booking process to the customer care during the weekend break, Voyage Prive delivered very well.

Reply from Voyage Prive
Absolutely easy and best deals, so easy and so professional.

Reply from Voyage Prive
It’s all very simple , no hidden extras , you pay the price your quoted ….. just watch out for the airlines baggage costs … they change daily !!!

Reply from Voyage Prive
Very enjoyable holiday with Voyage Privé and would use them again. Easy booking, which was a great offer with plenty of time to pay if needed. The flights and transfers were very good and all on time. The location was a long way from the airport (2.5hours going) and was a taxi ride from the nearest town but the hotel complex had everything. It was only to go gift shopping we needed to get a taxi but did had a couple of local restaurants within walking distance of the hotel.

Reply from Voyage Prive
I’ve booked with this company four times in the past, which makes this experience even more disappointing. Based on how this has been handled, I would strongly advise others not to book with them.
The level of customer service has been extremely poor. They were unhelpful, dismissive, and showed no willingness to resolve a straightforward issue. When I requested airport transfers, I was told: “As your departure is now only a few days away, we would unfortunately be unable to guarantee arranging airport transfers through our service within the remaining timeframe.”
However, when I checked their own system, I was still able to book deals that included transfers without any issue. This contradiction makes their response feel inaccurate and unreliable.
Overall, the lack of support, inconsistent information, and unwillingness to assist has completely undermined my trust in this company. After multiple bookings with them, this will be my last.
I would strongly recommend booking elsewhere — companies like Expedia are far more reliable and actually provide proper customer support.

Reply from Voyage Prive
False advertisement. Went to my hotel which the ad showed id get sea view and private pool. When we turned up, there was only a farm view. No pool. They offered a £80 refund knowing they could offer more but they took advantage. I paid over £1300 for this trip. Disappointing. Book elsewhere

Reply from Voyage Prive
Excellent trip. Lovely hotel great flights and the added excursions helped to create a fun packed adventure. Great base for exploring the city
Good service from the start to finish

Reply from Voyage Prive
I've used the voyage prive a number of times sometimes for simple overnight stays. The other times for full vacations. Our most recent one was in Costa Rica and the itinerary made was both curated and perfectly executed. There was real in country experience and expertise.

Reply from Voyage Prive
Brilliant website, good choice of hotels. Organised and easy to navigate website, bookings and stay. Good comms throughout.

Reply from Voyage Prive
Found them to be very efficient and everything was just as they said it was, including on time transfers and a beautiful hotel.

Reply from Voyage Prive
Excellent choices and easy booking process with immediate confirmation. Hotel details are always accurate and the locations for them perfect -very central . Used voyage prive for rome and both hotels very central and amazing places .

Reply from Voyage Prive
The company handled arrangements well with one exception. I was met by very good guides everywhere and it was lovely to be met and escorted to hotels, temples etc.
There was one last minute snafu with my airline ticket but Voyage Prive sorted it out.

Reply from Voyage Prive
Great prices but you have to decide quickly as only a few rooms left or flights.good communication and support.will definitely use again.

Reply from Voyage Prive
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