Volksmaster Reviews 

570
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the friendly, approachable, and knowledgeable staff who provide clear communication. Many appreciate the fair and competitive pricing, often finding it more affordable than main dealerships, with no hidden charges. Reviewers frequently mention detailed video inspections and complimentary car cleaning, making the overall experience highly satisfactory. However, some customers mentioned concerns about diagnostic services, citing costly initial inspections that sometimes failed to accurately identify issues or led to recommendations for expensive, potentially unnecessary repairs. A few reviewers also experienced unsatisfactory repair quality, with problems recurring or needing further attention elsewhere.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent communication,... See more

Staff

Customers consistently note positive experiences with staff, describing them as superb, amazing, and super... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing reasonable, competitive, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, excellent... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of work, attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied

Rated 5 out of 5 stars

Volksmaster offers a different service than most garages. I only went for an oil change yet my vehicle was fully inspected with no extra cost added to the oil change. The staff are helpful, friendly a... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

570 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(570)

309 reviews in the last 12 months

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Rated 1 out of 5 stars

I had an engine management light on my…

I had an engine management light on my 2016 VW Touareg,So I plugged in my code reader in it came up with a exhaust oxygen censor , So I booked in to Voksmaster in Heywood they told me they needed to put my car on thier diagnostic machine at a cost of £60 this I accepted approximately 1 hour later I was informed their diagnostic machine had confirmed the same problem however they would need to make further investigations so the following day the 23/12/2025 I returned my Touareg 3 hours later I returned and was issued with a bill for a further £346.50 only to be informed that my car needed a new exhaust system at an estimated cost of £4.413.78p UNBELIEVABLE not the price of the exhaust BUT the £406.50p to be told the Touareg needed a full exhaust!!, (also the DPF had been replaced 2 weeks prior to me visiting Heywood Volksmaster , Seems to me it took longer to do the estimate than to do the inspection!. I was then informed that the parts would take approximately 10 working days to be delivered and that it was necessary I paid the part’s upfront. Yours dissatisfied M Barber.

24 December 2025
Unprompted review
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Reply from Volksmaster

Hi Malcolm,

Thank you for your feedback. To clarify our process, as a VW specialist, we perform comprehensive diagnostic investigations that go far beyond basic code reading. Our goal is to ensure a "first-time fix," preventing the unnecessary cost of replacing functioning parts.

As discussed during the initial booking, we charge for the technical expertise and time required to reach an accurate conclusion. We only proceed with such investigations and subsequent repairs once customer authorisation is received.

Regarding the repair itself: because these specific components are non-returnable, our policy requires payment upfront. While I understand the frustration regarding the back-order status, these lead times are set by the manufacturer and are unfortunately outside of our control. We will, of course, keep you updated as soon as the parts arrive.

Rated 5 out of 5 stars

Very good experience

Very good experience. Audi service at a fraction of the cost and the exact same as taking it to the dealership. Kept me up to date all the time will definately use them again.

25 February 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review, Chris. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Volksmaster Bury - Great service

Volksmaster Bury are my go to garage and have been for a good while now. Always provide a great level of service and nothing is too much bother, highly recommended.

25 February 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review, Greg :)

Rated 5 out of 5 stars

I normally take my cars to the dealers…

I normally take my cars to the dealers but after going to Heywood Volksmaster I won’t be going anywhere else.
Excellent communication and service, pleasant staff.
Definitely recommend.

25 February 2026
Unprompted review
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Reply from Volksmaster

Hi Philip, thank you for taking the time to leave us a 5-star review. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Fantastic service and people

I’ve been using Volksmaster Heywood for over five years now for all my MOTs and servicing, and I can’t recommend them highly enough. They are consistently open, honest, and incredibly professional. I always appreciate how they take the time to itemise everything on the bill, so I know exactly what I’m paying for. No hidden charges, just clear and fair pricing. The team is efficient too, they get the work done promptly without sacrificing quality. If you’re looking for a trustworthy and reliable garage, Volksmaster Heywood is the place to go! Keep up the fantastic service

24 February 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review, Arfan! We are pleased you're happy with our services and thanks also for your continued support :)

Rated 5 out of 5 stars

I’ve had my vehicle serviced and…

I’ve had my vehicle serviced and maintained over the past 5 years by the guys at volkmaster bury. Faultless, never an issue with any of the work, competitively priced considering they are VW approved garage. Highly recommend

23 February 2026
Unprompted review
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Reply from Volksmaster

Hi Daniel, thanks so much for your continued support and loyalty. We are over the moon that you're happy with our services :)

Rated 5 out of 5 stars

Finally found my issue after 2 other…

Ashton Road, Oldham. Finally found my issue after 2 other mechanics failed to find it!! Very concise and detailed report given aswell as a video, visually showing you the info on the report. Very professional 👏

23 February 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for taking the time to leave us a 5-Star review, Michael. We are pleased to have pin-pointed an issues that others struggled with :)

Rated 1 out of 5 stars

Poor workmanship

First time using this garage and very impressed, excellence level of service. Would definitely come back again in the future.

*UPDATE*

I hate to change my review to a 1 star however I really need to share this feedback. I recently noticed in the last few days a rattling noise coming from somewhere inside the engine bay. Luckily, I work for a car dealership so I was able to get the techs there to have a look for me. What they found was really quite shocking. There was several screws missing from the under tray, and the ones that were still there were loose and had not been re-fitted properly. One screw even looks to have even been angle grindered off and has been left in a poor state. Thankfully, my work has fixed it for me for free which was only possible because I work for a dealership. I was initially really happy with your service, however it’s incredibly concerning to find that a “specialist” garage with such good reviews could mess up something so simple so badly. I certainly don’t think I could trust you with any work in the future. I just really hope you pull this up with the technician who performed the work on my car, and whoever signed off on the quality check - if you need my details to help with this, please let me know.

23 February 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review, Morgan. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent service

Excellent service from this garage. Took my vehicle in with a number of problems. They established the cause of the problems, updated me and then carried out the work. They kept me well informed throughout.

19 February 2026
Unprompted review
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Reply from Volksmaster

Thanks so much for the 5-Star review, Kamal :)

Rated 5 out of 5 stars

A professional garage

This garage is the one you find and never leave for anyone else. I've been using volksmaster since getting my first car many years ago and been using them ever since. The family run business brings a homely ambience but with a very professional touch.
Highly recommend

18 February 2026
Unprompted review
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Reply from Volksmaster

Hi Steven, thank you so much for the great feedback and 5-Star review, which branch of ours was it that you attended please?

Rated 5 out of 5 stars

Reliable service

As I have done for many years I took my car to Heywood Volksmaster. I travel several miles to use their services but the professionalism and friendliness of the staff make it worthwhile. I am always pleased with the job that they do at a fair and reasonable price.would thoroughly recommend them

13 February 2026
Unprompted review
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Reply from Volksmaster

Hi David, we are pleased you were happy with our services. Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

A great smart repair

Used Oldham Van Centre 179 Hollins for a smart repair. Two colour repair with dent and scrape done brilliantly. All the staff were fantastic and the car came back with a better valet than most main dealers. The price was fantastic and their curtesy cars are also very reasonable should you need one.

16 February 2026
Unprompted review
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Reply from Volksmaster

We are pleased you were happy with our body repairs. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Volksmaster Ashton Road (Oldham)

I use Volksmaster (Ashton Road (Oldham)) to service my Skoda Octavia. I find the staff very friendly and helpful and they know their stuff and would strongly recommend them.

12 February 2026
Unprompted review
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Reply from Volksmaster

Hi John we are pleased you were happy with our services. Thank you for the 5-Star review :)

Rated 5 out of 5 stars

Great service and workmanship from a great company.

I have always received service and workmanship of the highest standard from Volksmaster in Bury. I own a Seat Leon and always take this car to Volksmaster for every service and MOT. The workmanship is excellent and communications are of the highest standard. Prior to the Seat, I owned an Audi TT for a few years and always used Volksmaster for that car as well. As long as I own a VW, Audi or Seat car I will be using them with no hesitation. Highly recommended.

12 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Charles, many thanks for taking the time to leave us a 5-Star review. We are pleased that you're happy with our services. Just so you know, we carry out servicing, diagnostic and repairs on all makes and models :)

Rated 1 out of 5 stars

I booked my car in for diagnostics and…

I booked my car in for diagnostics and to be told there is £4000 damage, I explained my warranty will cover the damage and all they wanted was proof and the garage wasn't really keen on doing that, I've rang 5 garages and all garages told me its a £2500 max job and even said this garage is known to rip people off, They admitted to charging customers £100 an hour for labour! Even my warranty company said I think they maybe trying to get as much money as possible.

12 February 2026
Unprompted review
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Reply from Volksmaster

Hi Joe, everything seemed to be running smoothly until you were advised that some of the parts required upfront payment. There will always be back street garages that say negative things about us and state that our prices are too high but they won't carry the work out themselves. Your vehicle needed extensive repairs relating to the turbo charger and the timing belt amongst a few other things. We have never tried to hide our labour charges. We offer a dealer level service at a fraction of the cost. We don't rip anybody off, we charge premium prices for a premium service and we can guarantee you won't get our levels of service, honesty and compassion from any other garage in the North West.

Rated 5 out of 5 stars

Recently had my car booked in for a EPC…

Recently had my car booked in for a EPC fault the guys diagnosed the issue and solved the problem… always great service from the bury branch and I feel I can trust what they advise me, been taking my cars here for over 20 years .

9 February 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review and continued custom, Paul! We are pleased you are happy with our services :)

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