Volksmaster Reviews 

572
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the friendly, approachable, and knowledgeable staff who provide clear communication. Many appreciate the fair and competitive pricing, often finding it more affordable than main dealerships, with no hidden charges. Reviewers frequently mention detailed video inspections and complimentary car cleaning, making the overall experience highly satisfactory. However, some customers mentioned concerns about diagnostic services, citing costly initial inspections that sometimes failed to accurately identify issues or led to recommendations for expensive, potentially unnecessary repairs. A few reviewers also experienced unsatisfactory repair quality, with problems recurring or needing further attention elsewhere.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent communication,... See more

Staff

Customers consistently note positive experiences with staff, describing them as superb, amazing, and super... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing reasonable, competitive, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, excellent... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of work, attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied

Rated 5 out of 5 stars

Volksmaster offers a different service than most garages. I only went for an oil change yet my vehicle was fully inspected with no extra cost added to the oil change. The staff are helpful, friendly a... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(572)

310 reviews in the last 12 months

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Rated 1 out of 5 stars

I booked my car in for diagnostics and…

I booked my car in for diagnostics and to be told there is £4000 damage, I explained my warranty will cover the damage and all they wanted was proof and the garage wasn't really keen on doing that, I've rang 5 garages and all garages told me its a £2500 max job and even said this garage is known to rip people off, They admitted to charging customers £100 an hour for labour! Even my warranty company said I think they maybe trying to get as much money as possible.

12 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Joe, everything seemed to be running smoothly until you were advised that some of the parts required upfront payment. There will always be back street garages that say negative things about us and state that our prices are too high but they won't carry the work out themselves. Your vehicle needed extensive repairs relating to the turbo charger and the timing belt amongst a few other things. We have never tried to hide our labour charges. We offer a dealer level service at a fraction of the cost. We don't rip anybody off, we charge premium prices for a premium service and we can guarantee you won't get our levels of service, honesty and compassion from any other garage in the North West.

Rated 5 out of 5 stars

Recently had my car booked in for a EPC…

Recently had my car booked in for a EPC fault the guys diagnosed the issue and solved the problem… always great service from the bury branch and I feel I can trust what they advise me, been taking my cars here for over 20 years .

9 February 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review and continued custom, Paul! We are pleased you are happy with our services :)

Rated 5 out of 5 stars

Used Bury Volksmaster for an MOT and interim service

Used Bury Volksmaster for an MOT and interim service on my Audi Q3. The customer service from booking the works to completion was 5star. Dropped off car as prearranged and video received promptly explaining what they had checked and confirming there were no urgent repairs needed. Car was returned to me clean and washed, which was appreciated. Not the first time we have used Volksmaster and certainly won’t be the last. I was satisfied with the quote for the work which was considerably less than an Audi main dealership. Thank you Volksmaster.

10 February 2026
Unprompted review
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Reply from Volksmaster

We are pleased you were happy with our services. Thank you so much for the 5-Star review :)

Rated 5 out of 5 stars

Quality job

The paint that was required to cover the car was very good match very impressed. Thank you

10 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Star review, Farzana. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service at Volkmaster Oldham

Great service at Volkmaster Oldham. All charges made known prior to commencement of work. Friendly service.

6 February 2026
Unprompted review
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Reply from Volksmaster

Hi Tracey, thank you for the 5-Star review. We are pleased you were happy with our services. We never start work without authorisation from our customers so that we can avoid any nasty surprises :)

Rated 5 out of 5 stars

Trustworthy Experts

The team at the Oldham branch are extremely helpful. I trust them implicitly with my Cupra 300 knowing that all work will be done as it should as they are VAG specialists. They make every effort to accommodate and get the job done as soon as possible. Could not recommend them more.

6 January 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review and your trust, Paul! We are pleased your happy with our services and appreciate the support :)

Rated 1 out of 5 stars

Avoid At All Cost

Avoid At All Cost
PROFESSIONAL CON ARTISTS
THEYLL HAVE YOU OFF WITH A SMILE.

AVOID
HAD A TIMING CHAIN REPLACED BY THESE IDIOTS DIDNT EVEN COMPLETE THE FULL JOB.

THEY JUST REPLACED SOME PARTS. 8000 MILES LATER TIMING RELATED FAULT CODES APPEAR.

ALSO MY CAR HAD TO BE TAKEN BACK TO THIS GARAGE 3 TIMES AS THEY LEFT BITS LOOSE UNDER THE BONNET WHICH WERE MEANT TO BE QUALITY CHECKED BY ANOTHER FOOL.

PLEASE DONT BELIEVE THERE REPLIES AS WHEN QUESTIONED IN PERSON THEY HAD NO REPLY TO ME AND THERE FACES WERE SHOCKED THAT THEY HAD BEEN CAUGHT OUT.

15 May 2025
Unprompted review
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Reply from Volksmaster

Hi Mitch, Many thanks for the verbal abuse. However, after checking our records, we do not seem to have any bookings that relate to this.

We are a family run business with a great reputation in the community. We carry out chain and belt replacements regularly. We have never lied about parts we have fitted, we have never attempted to con any of our customers. I handle complaints within the business and have never had any contact from you. Email customerservices@volksmasterltd.co.uk with your details and we can have a look into this? This is the usual process when complaining about any business. I have requested your details via Trust pilot also. If we don't receive anything from you within 3 days, we will report your review as fraudulent

Rated 5 out of 5 stars

Excellent experience

Excellent experience, great prices, fast turnaround

30 January 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review, which branch was this at please?

Rated 5 out of 5 stars

Great service

I've used Volksmaster a couple of times for tyre changes. Always done quickly and the guys in the office are helpful and friendly

30 January 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review :)

Rated 5 out of 5 stars

My Q5 had new break pads at the Ashton…

My Q5 had new break pads at the Ashton Road,Oldham branch.found them professional and indeed competent.job was done within 2 hours.overall service brilliant and amazing.

27 January 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review - we are pleased that you were happy with our services :)

Rated 5 out of 5 stars

High standard of customer service

High standard of customer service, extremely knowledgeable and approachable friendly staff, all willing to go above and beyond for their customers. Would highly recommend for any German car owners.

26 January 2026
Unprompted review
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Reply from Volksmaster

We are pleased you were happy with our services thanks so much for the 5-Star review :)

Rated 1 out of 5 stars

I’ve brought my Audi for a gearbox…

I’ve brought my Audi for a gearbox service and external filter which cost me £300 after two weeks my car starting to jerk before coming to them for the service my car had no issuses or anything plus they didn’t even known where was the external filter untill I’ve showed them, I’ve ranged the booked me to see what’s the issue causing the jerk on the phone they mentioned theirs not charging cost after they runned a diagnosed on my car they told is costing me £60 for the diagnose which they told on the phone they won’t apply any charges to me due to have warranty on the service I thinks they scammed and haven’t done any work to my car they haven’t checked nothing any run a test on gearbox that’s it not checking the oil level or anything else please avoid them there a rip off and scam bags

7 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi, we are surprised you have written this review. This isn't factual at all, you brought your vehicle in, we carried out the service with you present. We shown you that there was an old oil seal missing. You then came back to us throwing accusations that we lied about carrying out your service but that we also caused issues with your vehicle.... I am not sure how you can simultaneously accuse us of not touching your car but also accuse us of breaking it. You came back for a diagnostic where no gearbox fault was found and gave you the printout as proof. We also found faults relating to your flywheel during this diagnostic.

Rated 5 out of 5 stars

A very positive service experience

I booked my car into Volksmaster for its annual service and had a great experience. Everything from booking to collection was smooth. I’ll definitely be using this garage again.

22 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you so much for the 5-Star review. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Volksmaster Oldham were excellent from…

Volksmaster Oldham were excellent from start to finish attentive and provided an excellent customer service. I take all the family cars to them always great service and professional work.

22 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for the 5-Star review, Martn. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Everything was explained clearly and precisely. The pick up and return of the car was a godsend for me. Well done to all who dealt with me at the company. I will recommend them to friends and family in future.

22 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi John, we are pleased that you were happy with our services. Thanks for the 5-Star review :)

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