Vodafone Group Reviews 

Everything is late, can't rely on anything or anybody from the start of the service till the end, its impossible to settle anything, the invoices arrive after the payment date is due and then they charge you extra for not having paid on time! Moreover if you are from abroad you will have trouble paying since you cannot connect the payments to a card different then Italian. DO NOT get their services.

Honestly PLEASE do not use this company. The customer care is almost criminal. It’s so bad there is actually a Facebook support group. People have problems so horrendous it’s affecting their mental health . I am now over 30 hours and counting trying to solve a simple connectivity issue. I’m so exhausted with it all and tearful as my stress levels are so bad. I can’t even leave as they won’t give me a PAC code .. which is actually illegal as they are obliged to give it to you instantly over the phone.or 2 days via text- but when I tell them I have no service so I can’t text.. they just tell me to please text. Please please please do not join this company and tell anyone you know considering it not to join.

I wish I had read these reviews. I am literally been charged for a phone Sim that Vodafone had to cancel and abort the order plus the new sim, so I am being charged yes only a small amount but £7 a month for a number that no longer exists. They are just so disorganised.Now I have to wait 10 days for them to investigate like the reviews say I wish I could leavev a minus, it would be minus 100 as a review.

unfortunately can't leave 0. after trying to sort my connection with chat adviser i actually found out that my upgrade was cancelled. no warning no email. i actually managed to log into account and it was active. after chat miracle happend and it was locked.. so now i've got no internet.THANKS!!! and have to waste my 1 of 2 work free afternoons on sorting something else.

There any option less than 1 star??? Please keep eyes on monthly direct debit payments specifically when you leaving Voda service xxxxxx

Absolutely shocking support and willingness to resolve overcharged fees and refunding of money. I have been a Vodaphone customer for well over 10 years 2 years ago, I cancelled my internet service with them due to constant issues with the service and overseas support. I have now moved overseas and called up to cancel my mobile service which I have gone back and forth with the overseas team due to their continous errors. After cancellation, they later took out further fees from my account which was even more than my current monthly cost and have offered only partial payment, however, are refusing to release this money until I call them back again first but are not giving a reason why. I no longer have access to international calls but they refuse to accept correspondence by email or for them to contact me. On 6 emails, I have requested them to lodge a formal complaint and provide me with details for the Australian support team which they are also refusing to do nor are they willing to contact the Australian support team or lodge a complant with them. I have now lodged a complaint with the Telecommunications Ombudsman to have this matter resolved. I strongly advise against using this organisation as their support is absolutely terrible and just not worth the stress and effort.

Dreadful, just don’t use.

Shocking experience renewed today becausewe just got another bill for £500. After 3 weeks of terrible service, constantly cutting out, unable to do online work effectively, spending hours and hours and hours with the same advice of resetting the box, refusing to call city fibre, we fimally were able to cancel the contract because they couldn't offer the bare minimum service. I received over the phone and in writing via email that we owed no early contract cancellation fee because they couldn't resolve the issue. When I transferred to a new service (Zen Broadband--- by the way, our issue was fixed immediately) it was determined after our final bill (they wanted to charge for a full further month despite the contract ending 2 days after the billing cycle) we owed them 7 summat for the couple of days outstanding. We paid, they charged the bank. All sorted. Or so we thought. We've received two bills since, each stating we owe over 500 pounds for an early termination fee. I thought maybe it was a scam letter, but the customer service number checked out. I have wasted my time going through their absolutely diabolical customer service routine to tell them I owe them nothing, reminding them of the email saying they agrred the fee would be zero, to no avail. Despite the records showing hours of calls and problems and difficulties, they won't budge from the idea we owe them over 500 pounds. Despite the email in which they have stated we owed them zero. Despite my last and final payment. The man argued and argued with me and said there was nothing we could do but pay it.
I turned it round on him saying it's illegal to charge for services we didn't get and I should take them to small claims court for the month and several days we paid for. He said he was going to do some research on the matter and will phone me back next week. Do i have to spend the rest of my life defending myself from this scammy terrible inept company? I'd block the numbers and email addresses, but I'm worried about our credit scores and them sending people round to take our tellie or whatever.
I would have tolerated their terrible customer services if we had a decent service, because it was cheapest on offer. We didn't switch to Zen Broadband for shi*s and giggles. Absolutely AVOID AT ALL COSTS FOR YOUR WALLET AND YOUR SANITY. See Zen Broadband for a truly domestic knowledgeable human service. It's worth the extra few pounds.

I moved to Vodaphone from Virgin Media. Virgin Media were the worst company I have ever dealt with. Speeds were awful, customer service was sales driven and the prices were criminal. Vodaphone has been an absolute breath of fresh air. Speeds are fantastic, prices are reasonable and the customer service was absolutely lovely supporting me through a recent house move. On having bad experiences in the past with providers I really do value and highly recommend Vodaphone!

Since when did it become acceptable to leave a vulnerable 94 year old woman without a landline, which is her main form of communication, for 10 days??
Multiple calls to numerous people at the call centre still leaves the issue unresolved.
“Yes, it should be working”
“Press the reset button” numerous times.
Can I speak to a manager? “They’re busy - will call back within 24hrs”
Seriously? What does it take?

Absolute crap, was made an offer which I excepted. Once connected the price increased within a day, now trying to speak with a person in this country is impossible. Just keep getting the same scripted answers, and told pay up or cancel.

I was supposed to get fibre broadband and landline. Openreach did their bit perfectly at the right time on the right day, but then I was told the landline would take 1-2 days to come active. Today, 32 days later it still isn't connected. Calls to their helpline always follow the same procedure: operator puts you on hold for ten minutes, then passes the call to another operator who puts you on hold for ten minute then passes the call to a third operator who says they are working on it and it will be connected in the next couple of days. When I finally spoke to a 'manager' he told me the delay was because they were 'hand-building' my connection (does that mean someone was sitting in the office knitting it? or sculpting it out of Plasticene or something?) Anyway, 32 days into the process I am still being told they are working on it and it will be fixed in a couple of day, exactly as they said the first time I called.

Charlie needs a promotion! He is friendly, informative, patient and really knows his stuff. He managed to give us such a great deal when wanting to add an additional line to my current contract. Extremely pleased!
Thank you so so much. Debbie & Chloe :)

The worst customer service team ever. Cannot believe they are still in business. What a joke! What a waste of time. Spent hours and phone or text or data still not working abroad. Now three holidays ruined to go through the same steps and not fix my issue. This has happened in three different countries now. They keep making me go through the same troubleshooting steps with no result. Everyone is scared to escalate the issue to their manager. Nobody knows what they are doing. It is incompetence at the highest level. I have contacted at least 40 different employees at Vodafone. They have all tried different things and cannot get it working. But the time I get escalated to the ‘network specialists team’ it is time for me to come home. When I get home they say nothing can be done as I am not abroad any more. I requested to leave my contract before the end date and they refused. Then when I go away again and the same issue happens a, they take me through days of the same troubleshooting steps with no joy. Even though I request to be transferred to the ‘network specialists team’. They deliberately waste my time as they know I will be back home. They are a fraudulent company who are taking money for a service they are not fit to provide. They have wasted hours and hours of mine and their time achieving nothing. This company used to lead in their field, now they are beyond a joke. Causing me and my family mental health concerns with how they have treated us and ruined family holidays. If only they would actually attempt to fix the issue. All they want to do is close the complaint afterwards to hide their incompetence from their manager. Sort your staff out Vodafone!!!!!!!!!!! Over 40 people have demonstrated incompetence. So it’s not them personally, it is your processes.

Vodafone proudly brands itself as a world leader in telecommunications, but when it comes to customer service, the experience is nothing short of disastrous. Every attempt to speak with them becomes a journey through a labyrinth of endless automated phone systems designed to frustrate rather than help.

Their so-called “support” is slow, outdated, and shockingly inefficient. What should take a few minutes ends up wasting hours of valuable business time—time that no customer should have to sacrifice just to resolve basic issues.

The worst part is the consistency: it is never just a one-off bad experience. Every single interaction is predictably painful. Whether it’s being bounced from one automated menu to another or waiting endlessly for a real human response, Vodafone manages to turn customer care into an obstacle course.

For a company of this size and stature, their neglect of customer service is unacceptable. Vodafone might lead in advertising, but in reality, their service lags far behind their competitors.

If you value your time, sanity, and business, look elsewhere. Vodafone has, without question, the worst customer service of any company in the UK.

Bought a new phone as previous one stolen. Went to the Broadmead shop in Bristol to activate new phone as a hold was put on old one.
When i got home couldn't make any calls. Back to Vodafone, apologised as hold not removed. Home, only to find no wi-fi. Went to Vodafone in Cribbs Causeway, without looking at my phone told me to contact customer service. Asked if they ring for me, answer, no.
As I was close by, went into John Lewis store where I bought the phone.
After a short look on screen was able to rectify the situation.
I would give no * if possible.
I can't wait for Dec when my contract ends. I did
try to cancell and was quoted £250
Give this co a wide birth!!!!

Absolutely awful customer service. All I wanted was to set up a SIM, but the agent spent nearly an hour trying to upsell me products I didn’t need. He even tried to sell me the wrong plan, quoting me an incorrect price, wasting half an hour on something irrelevant. I was constantly put on hold, and they still failed to do a simple request of setting up an eSIM. When someone finally processed it, they messed up the eSIM setup and told me I’d have to wait 5 days for a physical SIM to arrive. To make it worse, when I tried to cancel completely, I was told it would take another 48 hours to multiple days for the cancellation to go through, leaving me without my number. Beyond frustrating—avoid at all costs.

Crashed my multi million dollar company’s communications, would not recommend.

I’d like to give zero stars! This company is deplorable. Do not use them!!
Had a mobile for my daughter on contract. Contract ended and they sent an ‘you’re eligible for upgrade text’. It turns out that this text is their legal requirement to explain that your contract is ending. Long story short, the account was not set up correctly, no email or contact added to the account. They insisted they’d sent emails but how could they with no email data on the account??? didn’t realise it was end of contract and I ended up paying for the device part of the contract more than twice! Asked for refund for device overpayment. Out of pocket by £790. Vodafone refused to take any responsibility. Customer service obnoxious and rude - even sited Ofcom as regulatory body of consumers, which of course it isn’t (it is regulatory body of the company). - and blamed my daughter for their incompetence because it was her mobile simply because she’s a teenager. Absolutely disgusting service and total lack of integrity by this company.

AVOID!!!!!

Shocking service, over a month of phone calls regarding my direct debit not being set up as I'd asked. Not a single person I spoke to could barely speak English nor understand what I was trying to explain. 2 bank charges due to their incompetence and still wasn't dealt with & all i got was a sorry and a £10 e-voucher that didnt work when I tried to use it. Won't be renewing my contract with them!