Vodafone Group Reviews 

Crashed my multi million dollar company’s communications, would not recommend.

I’d like to give zero stars! This company is deplorable. Do not use them!!
Had a mobile for my daughter on contract. Contract ended and they sent an ‘you’re eligible for upgrade text’. It turns out that this text is their legal requirement to explain that your contract is ending. Long story short, the account was not set up correctly, no email or contact added to the account. They insisted they’d sent emails but how could they with no email data on the account??? didn’t realise it was end of contract and I ended up paying for the device part of the contract more than twice! Asked for refund for device overpayment. Out of pocket by £790. Vodafone refused to take any responsibility. Customer service obnoxious and rude - even sited Ofcom as regulatory body of consumers, which of course it isn’t (it is regulatory body of the company). - and blamed my daughter for their incompetence because it was her mobile simply because she’s a teenager. Absolutely disgusting service and total lack of integrity by this company.

AVOID!!!!!

Shocking service, over a month of phone calls regarding my direct debit not being set up as I'd asked. Not a single person I spoke to could barely speak English nor understand what I was trying to explain. 2 bank charges due to their incompetence and still wasn't dealt with & all i got was a sorry and a £10 e-voucher that didnt work when I tried to use it. Won't be renewing my contract with them!

Constant problems with connecting. Live chat treadmill of going through 3 departments ending up in technical. They say they have made tweaks and problems persist. Been going on for a year. They won't let me out of contract without huge early cancellation fees.

If given a choice I wouldn't even give a single star. They delayed 30days to install and yet I should have taken it as a sign. And now no Internet from Monday multiple calls, they blame it on city fibre and no Internet yet and no one visiting the premises to fix it. If I ask for cancellation they are telling me I've to pay compensation. I dont know why I would pay when there is no service given to us. You should wave off the penalty for cancellation as the mistake is from your side and my work will be affected as we work from home. Let's us go and so we can have proper service from other broadband.

Engineer came to install broadband. Looked around and said there were no connection to my house. Informed customer service the next day. Like talking to a moron. They did manage to say they would disconnect me as I was receiving no service and cancel account. Days later get a monthly bill. Again an hour on the phone to complain that they could not charge me for something they did not receive. Then I was told I would receive a revised bill for a week. Stay well away from this company fraudulently try to charge for service the could not provide. The company belongs in court and stopped from trsding

Applied for Vodafone broadband 2 weeks ago. Received all the emails etc etc, waiting for the powerhub to arrive, nothing, waited 2 more days then rang them, but spent around 1 hour on the phone. Only to be told they had cancelled it all, no email etc a very weak explanation. Appalling customer service. Decided to stay with Sky.

Terrible customer support, there is no one to speak to just asks you to go to the website then you can’t log in. Awful!

Thanks sona for your self with new sim card

Stay away from Vodafone broadband. We went with them because they were cheap and we've had endless problems with the signal and ping latency issues. When you phone...they fix it temporarily after an hour on the phone. Then a few weeks later back to bad signal. I cannot wait to leave Vodafone!

Abysmal service! My broadband/phone service went down on the Monday, Vodafone said they'd send an engineer, from City Fibre, to us on Wednesday (didn't turn up), then Friday (didn't turn up), then the next Monday (didn't turn up). Currently a week and a half without service. They don't have a clue and, worse, don't care (as shown by the lack of responses to these comments). Do NOT use these cowboys!!

Appalling as usual. Spent 5 hours today between various ‘customer service’ agents and stupid bots. Tried to order a new phone with a trade in, generated 3 trade in codes from the phone, all of which were rejected by Vodafone. I believe it’s a total scam so they don’t have to honor the trade in value. Utter crap. Avoid at all costs.

My experience with Prerna at the Wood Green, North London store was an excellent one.

Approximately, one week ago today. Prerna was patient with listening with my query regarding an issue with principle number I wanted to keep and use.

Her helpful assistance in a calm manner was constructive in understanding the advantages with the various packages.

Well worth a visit.

Luther in the Cheltenham shop was very patient and helpful and a credit to the team and the company

t’s now been almost two months since I applied for home internet service from Vodafone. They told me that I would receive the service within one week, and I agreed. They had me sign a two-year contract.

But things did not go as I expected. After three weeks passed without hearing from them or receiving any visit, I went to their office. They told me that the matter was no longer in their hands and advised me to contact the technical department.

I contacted them, and they told me they would get back to me in a month. All this time, it has been me following up with them. They never offered me any apology. They just kept passing me from one place to another, giving me empty promises that never came true. Up to now, they have not given me any clear or satisfying explanation.

Plans I had that depended on this service have been disrupted. On top of that, the company has been extremely dishonest.

Two days ago, I called again. This time, they gave me yet another date—without informing me in advance. They then told me they would come to me as soon as possible, but until now no one has come, and no one has contacted me.

I don’t know whether the company’s quality has simply gone down or whether there are people there playing with customers. I regret choosing this company’s service.
If they hadn’t completed it for me within a week, why couldn’t they tell me the truth? I would have made a decision and looked for another solution.
Is Vodafone as I thought it would be, or is it how it has turned out for me

I am warning you to be cautious.

000% service quality

Today I had a gentleman help me with my WiFi ,I’m not very good with computers, I just missed out on them but I try .
He was honestly the most patient man , never got sharp or angry , at one point I said I’ll do it another time , but no he was determined to fix it , after about 1.30mins we got cut off and he had the decency to ring back . Absolute lovely man .
People like him would definitely make me recommend Vodafone, so sorry i didn’t get his name but I’d love you to find out and give him the praise he deserves .We even had a laugh cause when we got cut off he said he was still talking for about 3 mins my number 07879636590 what a star of a man .

I signed up for a pay-as-you-go SIM and attempted to cancel before it was even activated. I was unable to log on to my account, so I spent an hour talking to a TOBI chat person who assured me it was cancelled. The direct debit is still coming out of my account months later, and every single person I've spoken to in store, on chat and multiple people on the phone can't seem to figure out how to cancel it and give me a refund. Hopeless company who are literally stealing money from me for a non-active SIM. Ludicrous and incompetent. I may have to take legal action at this point.

Vodafone took my money for an account which they set up without my consent!

If I could provide a negative star rating, I would. This is the most horrendous company I’ve ever come into contact with. It’s a jail cell shrouded behind smoke and mirrors. I am absolutely shocked that a company can even survive with such poor ethics, support, and professionalism. If you’re considering a new mobile provider, I urge you to use anyone, literally anyone, else. Even not having connection is better than signing up with Vodafone because guess what, you won’t have connection anyway!

Since joining Vodafone for Broadband and mobile I have had nothing but account/billing issues.Firsty I couldn't access my account for three weeks. Secondly I cannot believe in 2025 a company of this size has not sorting its billing process so you can choose a direct debit date that aligns with your pay cycle.