Vodafone Group Reviews 

First time customer, wasn’t able to buy a broadband package online so I phoned up. First guy clearly couldn’t be bothered, put me on hold for nearly the whole hour of the phonecall before literally hanging up.
Called back and the second girl was helpful, set up an account for me, clearly got my details incorrect despite multiple spellings and double-checking as now I can’t register for the online portal because my personal details don’t match with whatever has been input into the system.
They said an engineer wasn’t needed and now I have a booking for one at a day when no one will be home and I can’t change it because Vodafone haven’t sent me an engineer visit ID - and yes Openreach confirm the provider should give the visit ID.
Haven’t even got the service up and running yet and I’m already going to cancel and go with a better provider.
I have moved 6 times in the last few years and dealt with multiple companies for utilities and internet, never have I come across such a terribly organised company that is so difficult to engage with. If I could rate 0, I would.

I never write these reviews but had to vent somewhere as I've had the worst experience with Vodafone over the past week.

I was told I could update my iPhone 15 for the new iPhone 17 last week. So as I'm working through this, I opted for 'click and collect' rather than delivery as this usually takes a while.

Looking at what was available, the website showed my that there was a phone available in their Birkenhead branch. This isn't my local Vodafone and a 20 mile drive for me but I didn't mind doing this as it was in stock and I could trade my phone in there and then and get the new phone.

So I drive over, and I'm not met with the most helpful of staff. Telling me they never have iPhones in stock and that there's no chance it's here (wouldn't check the stock) and wouldn't understand my frustration that the website says it's here. I said this a few times hoping for a 'we'll update that' or 'I'll double check the back' but it felt like they didn't care. I then ask if I can change the store its being delivered too as I explained again to them this isn't my local store.

I was just told you'd need to ring customer services. Really didn't offer much help at all in store.

So on the drive home I ring customer services. After trying to get through to them A LOT via the chat bot, I finally find a number. The man on the phone took about 4 attempts to understand the issue and then finally put me on hold. I was on hold for most of the drive home where he'd just keep coming back to say 'I'm looking for it'. Not sure what 'it' was.

Finally, he comes back and tells me if I want to change the store I;d need to cancel my order and start a new one. Really not helpful, and still no way of an apology for their faulty experience causing this confusion.

So I've kept my order (I'm not going through all this again) and waiting for some form of confirmation that my order will be delivered on x date. All I'm getting is emails that it's not in stock yet so nothings being processed.

Today I receive a text message telling me I have 9 days to send my old phone in. I can't send my phone in and just wait for a new one to be delivered one day in the future (no clue when).

So once more I go to the chat bot for help. I get through to someone who tells me "I'm going to put you through to my care team who will delay the trade in for you. When you receive your new phone the two week will be added on from there" - First bit of helpful assistance I've had.

But we had a 15 min wait before she passed me over to the care team, and in this time she kept trying to upsell broadband and other contracts to my family (which I kept saying no I'm only here to fix this issue).

Now I'm in the care team chat (while writing this ) and I'm told then cannot delay the trade in... This company is a joke and I feel they have no real empathy for the user at all.

If I could have gone back and bought this phone with another company, I 100% would have.

Having been a customer for many years with Vodafone - as soon as I decided I wanted to move to a new provider at the end of my contract - I experienced the worst possible customer service as well as being charged for a new phone that they had received back from me then lost in their warehouse- still trying to get my money back . Total lack of care, ownership, communication skills or interest in the customer. Will never use again…

This company is trying to charge me thousands of pounds for a bill that I never even had items that I never even had absolutely disgusting

Cut my phone off.Wine contract lost me thousands in business will do nothing about it.No one speaks english horrible place

Just had another £ 56 bill from this diabolical company for a service I cancelled in July and again this month but since I have been sent no proof of cancellation bcuz apparently they were unable to do this in there department which as got to be a total lie obviously what's to stop these fraudsters keep billing me if I get one more bill shall be taking legal advice and if I find wrong doing on there part I won't let these pricks get away with nothing

They say one thing and do somwthing else's they dont keep to what they promise I been with them for 4 months ans only had 3 months of WIFI working would avoid going with them at all costs

Only giving 1 star because I have to. Get a grip Vodafone. Twice in a week my vulnerable, elderly relative has been left with no broadband/phone. Fingers crossed they don’t need to call the emergency services.

We have found Vodafone are ripping us off with ridiculous charges. We are in the process of leaving. Disgraceful company

0 Raing no service no customer care will leave them soon 😠😡👎

No Wi-Fi for 2 hours .now it’s of again utter garbage

We had impeccable service from a lovely lady who spent over 30 minutes to move a eSIM from an old android phone to an iPhone. The process was very complicated but she was calm and very supportive talking us through every step

Absolutely terrible customer service. Wow. I spent 45mins speaking with an advisor on the live chat trying to answer their endless security questions to access my account. The information I gave them had not been updated on their system even though I myself updated this year's ago when I had access to my account and had the emails and dates to prove it. Since when was an email address, account number, last digit of my sort code, full name, phone number and broband order number not enough to pass security!?

I asked for the complaints form to which I was told "we can't supply a complaints form to people without access to a account"

Shocking!

My bill has increased to a ridiculously high amount. I can't access the account to find out why. I'll be cancelling my D.D and looking for broadband elsewhere.

Absolutely shite network went down yesterday, so we've been told all up and running. Funny that spent over 7hrs on the phone trying to sort or Internet out. Just been on hold listening to crap music. Only gave 1 star as no option for less. Going to change our contract. Customer service diabolical seeking for compensation.

Absolute scum of the earth I have been with Vodafone for years they changed my name on their system now I have to fill out multiple forms to change it back when my name was never changed I get a new SIM with them just for data they are charged me 39 pound per month for a SIM in a 5G area that is capped at 10 megabytes a second so it's not capable of using 5G speeds when I call to inquire to see if I can remove the cap all I get is you should have read your contract bearing in mind I received my contract after I had agreed avoid like the plague do not get a contract with Vodafone they will mess you over

What a bad experience. Awful

I can’t rely on the home broadband it’s getting beyond a joke and now it’s starting to affect the mobile network’s internet connection it’s getting to a point when I’m going to have to look elsewhere for a better service

Erratic broadband speeds and now, a major national outage. When my broadband contract is up, I shan't be renewing with Vodafone.

Finally left Vodafone for COSMOTE for all the right reasons! My experience at Vodafone was appauling and i was charged the earth, especially after my contract expired 1.5 yrs ago with no warning and i ended up paying 100 euros/month not understanding why...and still wasnt given a new phone. Now at Cosmote, new contract, new phone, new package with all inclusive - just 27 euros. Oh and theres actually signal wherever you are - sea or mountains!

Terrible provider lost so much buisness because of them
Brought in my number from a different sim to Vodafone and suddenly couldn’t make phone calls or receive phone calls across the 2 months i have contacted the customer seervice more than 10times and been on the call with them for more than 15 hours accumulated,they did everything such such as troubleshooting,e sim and a replacement sim still i was unable to make phone calls or recieve phone calls i have missed important buisness calls which has caused my severe personal damages financially as well as i couldn’t use a service i paid for 2 months and had to get a different sim with a new number for a time being till this day the issue is unresolved still unable to make phone calls and can’t even leave now as they customer service team guy told me it would take 30 days to get a PAC code if Vodafone don’t compensate for their damages i ll go ahead and sue them for the damages they caused
Avoid at all costs if you value your time.