Vodafone UK - St Albans Reviews 

428
TrustScore 5 out of 5

5.0

4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB


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See what reviewers are saying

Rated 5 out of 5 stars

An excellent example that customer service is still to be found. Amz professional + personal manner is 100%+ Will be back for my wife's Christmas present in December.

Rated 5 out of 5 stars

I was extremely surprised in relation to the amount of care and consideration that was applied during my time at the Vodafone store today. I am grateful and appreciate all of the help I have received.... See more

Company replied

Rated 5 out of 5 stars

Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more

Company replied

Rated 3 out of 5 stars

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Albans

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

428 reviews

5-star
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1-star

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5.0

All reviews

(428)

40,419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience all went smoothly

Fantastic experience all went smoothly

1 April 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect made today a very easy visit…

Perfect made today a very easy visit clear information with a smile I didn’t feel as if anything was to much trouble thank you .

1 April 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Marian,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mutzy was so helpful

Mutzy was so helpful. I’d been having trouble with my phone and she helped me with my contract and saved me money! She explained it all very well.
Thank you

28 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Anon,

Thanks for the lovely review and fantastic support for Mutzy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was very helpful and attentive…

Nafisa was very helpful and attentive when I came to Vodafone. She helped me solve my issue in minutes and was very kind and thoughtful. I will recommend her to anyone.

26 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Chidinma,

Thanks for the lovely review and fantastic support for Nafisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good friendly service from Mutzy…

Very good friendly service from Mutzy and Nafisa

25 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Maggie,

Thanks for the lovely review and fantastic support for Mutzy and Nafisa

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa

Nafisa
She was delightful, very helpful and informative. She really helped an old IT dinosaur like me. Thank you.

23 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Hillary,
 
Thanks for the lovely review and fantastic support for Nafisa.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauras service was amazing

Lauras service was amazing. Came in and my iphone was frozen and I couldn't do anything with it. After some time she managed to fix it for! She was very helpful

22 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Dilruba ,

Thanks for the lovely review and fantastic support for Lauras .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Muj is very helpful

Muj is very helpful

22 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Pat,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

top banana.

Nafisa and Akilla were extremely helpful and made sure I got my replacement SIM, despite technical issues etc. Also were friendly and had a great attitude. Highly recommend this shop.\

21 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Max,

Thanks for the lovely review and fantastic support for Nafisa and Akilla.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Muj very helpful

Muj very helpful
Very good

20 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Jose,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa has been absolutely amazing and…

Nafisa and Muj has been absolutely amazing and so helpful. They has made me feel really comfortable throughout this entire process.

20 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Alisha,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was really patient with me and…

Nafisa was really patient with me and extremely helpful and supportive.

18 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

You have done me a good job

You have done me a good job. Thank you for the discount . Amz was fantastic. Highly Recommend.

17 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Robert,

Thanks for the lovely review and fantastic support for Amz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa gave impeccable service

Nafisa gave impeccable service

16 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Chris,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farnham has had excellent service and…

Farnham has had excellent service and very efficient and helped me save money on my bills

16 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Anthea,

Thanks for the lovely review and fantastic support for Farnham.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was very helpful with helping…

Nafisa was very helpful with helping upgrade to a new contract would recommend asking for her in store.

16 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Lee,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good purchase experience

Farhan was very helpful

14 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Peter,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mutzy

Mutzy, Akila, Amz and Muj were fantastic!! I was going through a tough time, receiving nuisance calls. My phone had multiple viruses, they helped me get a new phone and helped me change my number. Thank you St Albans

13 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey RITA
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was wonderful

Nafisa was wonderful, very knowledgeable and helpful.
Many thanks

11 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Paul,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Amz in…

I had a great experience with Amz in the St Albans shop.
Very polite, helpful, explained everything very well and found me some money savers.
I could t be happier with the service 😀

11 March 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Emily,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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