An excellent example that customer service is still to be found. Amz professional + personal manner is 100%+ Will be back for my wife's Christmas present in December.
Location
Switch location4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB
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See what reviewers are saying
I was extremely surprised in relation to the amount of care and consideration that was applied during my time at the Vodafone store today. I am grateful and appreciate all of the help I have received.... See more
Company replied
Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more
Company replied
We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - St Albans
Written by the company
Contact info
4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom
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Amz was very helpful and considerate…
Amz was very helpful and considerate with our visit.

Reply from Vodafone UK - St Albans
Excellent- Nafisa really helped me out…
Excellent- Nafisa really helped me out and reduced my bill.

Reply from Vodafone UK - St Albans
Farhan Has been extremely helpful and…
Farhan Has been extremely helpful and has solved a very frustrating problem in 15mins

Reply from Vodafone UK - St Albans
New phone upgrade
I visited Vodafone today to upgrade my phone, Nafisa was so pleasant to deal with & she listened carefully to what I wanted rather than try & sell me the latest fancy phone. Great service

Reply from Vodafone UK - St Albans

Reply from Vodafone UK - St Albans
Great Customer Service
It was great experience at Vodafone’s St Albans branch where I wanted to have an SIM with preferred number and team is so friendly, patient and simply brilliant. Shout out to Muj, Mutzy & Amz. Definitely recommend when you need to face to face conversation on personalised queries.

Reply from Vodafone UK - St Albans
Great Experience from Amz and Muj
Great Experience from Amz and Muj - very quick and professional service. Gave me a great price for Sim only and fixed my dual Sim issue. Lovely smiles highly recommend St Albans store. Ukraine friendly and polite thank you

Reply from Vodafone UK - St Albans
Amz was extremely helpful in the…
Amz was extremely helpful in the process of getting a new phone, giving great advice and helping us find the most cost effective plan.

Reply from Vodafone UK - St Albans
Great service excellent orice for Sim…
Great service excellent orice for Sim only. Hifhly recommend!

Reply from Vodafone UK - St Albans
We didnt get phone with good credit…
We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Reply from Vodafone UK - St Albans
Always can pop fantastic customer…
Always can pop fantastic customer service, polite, genuine and great. Always there to attend my needs. Farhan and Amz were great

Reply from Vodafone UK - St Albans
Brilliant Experience
Nafisa is an absolute pleasure to deal with. Pleasant, efficient, polite, friendly and endlessly patient. Highly recommended!

Reply from Vodafone UK - St Albans
Amazing customer service and helped me…
Amazing customer service and helped me solve all my problems. Thank you so much

Reply from Vodafone UK - St Albans
Amz and farhan were very helpful and…
Amz and farhan were very helpful and efficient and are honest. I appreciate the help and will be coming back if any issues. Great customer service by both of them and will reccomend to see them.

Reply from Vodafone UK - St Albans
Very very helpful
Very very helpful, has customers best interest at heart, will go above and beyond to see what is best for you instead of just trying to sell you something

Reply from Vodafone UK - St Albans
Fantastic service
Fantastic service. Always so helpful and never rush you. No problem too small. Been with them 20 years so that is a vote of confidence.

Reply from Vodafone UK - St Albans
Very good
Very good . Clear options and wanted to help . Knowledgeable and helpful with ascertaining the best deal for me given my usage .

Reply from Vodafone UK - St Albans
The team at Vodafone St Albans (Farhan…
The team at Vodafone St Albans (Farhan & Amz) were absolutely fantastic. Took the time to understand what I needed to best cover multiple plans, and came up with a great deal.
Many thanks

Reply from Vodafone UK - St Albans
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