Jake. Well from having an awful day getting my phone repaired for a faulty connector all my sims stopped working. As a last attempt I went into the vodaphone shop to get help. A lovely young guy Ja... See more
Company replied
Location
Switch location25 Crescent Arcade Touchwood, B91 3GZ SOLIHULL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We came into solihull to upgrade my phone and we was served by ray a retail sales assistant. he was extremely helpful and helped and answered every question i had and was patient when i was deciding
Company replied
Sam was wonderful today… she was so helpful in getting us to decide the best family package. Great customer service… very kind and polite and took an interest in our son’s first phone. Thank you Sa... See more
Company replied
Visited Solihull store & Ray was very helpful in helping me choose a new phone & to get the new one up & running. Professional & friendly. Thank you.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Solihull Crescent Arcade
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
25 Crescent Arcade Touchwood, B91 3GZ, SOLIHULL, United Kingdom
5.0
Excellent
733 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to jay at Vodafone customer…
Spoke to jay at Vodafone customer service was brilliant will definitely be back again
20 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Warwick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 stars
Waasi took the time to go through all my options and helped me make the best decision that suited me.
Very knowledgable at finding what worked with my budget. Will be back to see him again once my contract expires.
Thank you
19 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Waasi was great
Waasi was great, really helpful informative and got me a great deal
19 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Joshua,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service by Waasi
Wassi gave,Excellent service, very informative, explained everything and checked understood, friendly and professional.
15 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Tina,
Thanks for the lovely review and fantastic support for Wassi. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waasi was vrey helpful
Waasi was very helpful setting up my nee phone and sorting everthing out.
15 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by Jay and he was perfect…
Served by Jay and he was perfect amazing skills and helped me save a lot of money he really does go out his way to be the best of help
14 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Anne,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Raihan was very friendly and helped me…
Raihan was very friendly and helped me with my problem and walked out with a cheaper deal. Thank you
13 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Tawfiq,
Thanks for the lovely review and fantastic support for Raihan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer service by jay best deals…
Good customer service by jay best deals done would definitely recommend coming to see him honestly a great help in store
12 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Ahmed,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Upgrade to a new Samsung
Upgrade to a new Samsung, William help set up my new phone too. Walked out all working, he made it look so simple
8 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Jeannette,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Waasi was very amazing give him a…
Waasi was very amazing give him a raise!!! Amazing person and very funny. Made my experience very nice and easy comforting !
8 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Nevaeh,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Raihan looked after us in store
Raihan looked after us in store. Great service, really knowledgeable and so very helpful. Would definitely recommend.
7 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sanj,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went back to see William as he sorted…
Went back to see William as he sorted out my upgrade and home broadband service. Superb customer service and support
7 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Geraldine,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service, helpful staff
Great service, Raihan was very helpful and worked out a great deal for me.
7 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Waasi offered tremendous service
Waasi offered tremendous service. Absolute star and he looked after me with such an awesome deal. Top guy with top service.
6 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Tracy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great service from jay today very happy…
Great service from jay today very happy with the end result
6 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Jacob,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Waasi was a great help
Waasi was a great help. Great service with helping me sort a new upgrade out, friendly and very professional
6 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Josh,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Raihan was exceptionally helpful when…
Raihan was exceptionally helpful when we upgraded our phones today. Patiently explained everything and made the process much easier than expected. Excellent customer service 10/10 👍
6 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Marianne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very happy with jay was extremely happy…
Very happy with jay was extremely happy with his service and great help definitely deserves a pay rise .
6 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Pauline,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service by Jay to get best…
Excellent service by Jay to get best possible deal with multiple products from Vodafone
6 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sue,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Couldn’t ask for a better experience
Couldn’t ask for a better experience. Great customer service from waasi. Definitely coming back
5 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.