Jake. Well from having an awful day getting my phone repaired for a faulty connector all my sims stopped working. As a last attempt I went into the vodaphone shop to get help. A lovely young guy Ja... See more
Company replied
Location
Switch location25 Crescent Arcade Touchwood, B91 3GZ SOLIHULL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We came into solihull to upgrade my phone and we was served by ray a retail sales assistant. he was extremely helpful and helped and answered every question i had and was patient when i was deciding
Company replied
Sam was wonderful today… she was so helpful in getting us to decide the best family package. Great customer service… very kind and polite and took an interest in our son’s first phone. Thank you Sa... See more
Company replied
Visited Solihull store & Ray was very helpful in helping me choose a new phone & to get the new one up & running. Professional & friendly. Thank you.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Solihull Crescent Arcade
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
25 Crescent Arcade Touchwood, B91 3GZ, SOLIHULL, United Kingdom
5.0
Excellent
733 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waasi was brilliant today
Waasi was brilliant today! Really knowledgeable!
Thank you
13 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Jude,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful will recommend to anyone…
Very helpful will recommend to anyone jay William and waasi where knowledgable and offered Great customer service. Will defo be returning.
10 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Rajan,
Thanks for the lovely review and fantastic support for Jay William and Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by the young lady Zee who…
I was served by the young lady Zee who was very polite and knowledgable, brilliant customer service!
8 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Terry,
Thanks for the lovely review and fantastic support for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Zee wonderful service promptly given
Zee wonderful service promptly given
7 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Waasi excellent service provided
Waasi excellent service provided. Very friendly and helpful.
7 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Peter,
Thanks for the lovely review and fantastic support for Waasi. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waasi was fantastic
Waasi was fantastic. Product knowledge brilliant a joy to deal with
6 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Adrian,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful guy changing 3 accounts…
Very helpful guy changing 3 accounts for me saving me money 👍
6 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hi Derek, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
The member of staff was very polite and…
The member of staff was very polite and helped me sort the phone i required then explained the best deal for me.
4 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The sales person was very nice and gave…
The sales person was very nice and gave discounts for the plans
4 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Had an issue with my phone with Voxi…
Had an issue with my phone with Voxi but the team at the solihull store helped me so much and sorted it for me, when I didn't think it was possible! They were great and have saved me!! Waasi was especially helpful
4 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
William was extremely helpful
William was extremely helpful.
Sorted out my broadband.
2 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Stuart,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Zee was very kind and helped me sort…
Zee was very kind and helped me sort out my new phone. A true credit to the store.
2 July 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey John,
Thanks for the lovely review and the fantastic support you’ve shown for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got new mobile from William who help…
Got new mobile from William who help setup my phone and woeking by the time i walked out the store. 5/5
29 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Mo was fabulous
Mo was fabulous, so helpful. He is an asset to your company!
24 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Joyce,
Thanks for the lovely review and fantastic support for Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service by William
Great customer service by William, got a new SiM ONLY and Home Broadband for just £32!!!
22 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Michael,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Fantastic service
Had a brilliant experience in this store ,Zee saved the day 😄
21 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey John,
Thanks for the lovely review and fantastic support for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service by Zee
Zee was absolutely brilliant, so friendly , knowledgeable and patient. Would use this store again
21 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Darren,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service by Jay very…
Great customer service by Jay very helpful 👏
20 June 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.