Have been struggling accessing my account online for aome time. It has caused me ao much stress and anxiety and I didn't think I would ever get it sorted. Mo and Jake from the solihull store helped me... See more
Company replied
Location
Switch location25 Crescent Arcade Touchwood, B91 3GZ SOLIHULL, GB
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Despite dealing with my numerous devices and plans, the young lady 'Sam' confidently navigated the systems and made sense of everything. I now am looking foward to my iphone 18 and tablet bundle. Good... See more
Company replied
Very good experience in vodafone store. Retail advisor jake was very helpful, friendly and efficient. Thank you Jake!
Company replied
Sam was wonderful today… she was so helpful in getting us to decide the best family package. Great customer service… very kind and polite and took an interest in our son’s first phone. Thank you Sa... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Solihull Crescent Arcade
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
25 Crescent Arcade Touchwood, B91 3GZ, SOLIHULL, United Kingdom
5.0
Excellent
761 reviews
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Goid job Sam
Despite dealing with my numerous devices and plans, the young lady 'Sam' confidently navigated the systems and made sense of everything. I now am looking foward to my iphone 18 and tablet bundle. Good job Sam
18 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very good experience in vodafone store
Very good experience in vodafone store. Retail advisor jake was very helpful, friendly and efficient. Thank you Jake!
18 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hi Meg, thank you so much for your wonderful review and the amazing support you’ve shown for Jake, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Very informative
Very informative. Take the time to listen to customer complain.
17 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Have been struggling accessing my…
Have been struggling accessing my account online for aome time. It has caused me ao much stress and anxiety and I didn't think I would ever get it sorted. Mo and Jake from the solihull store helped me fix this and u couldn't have asked for two nicer gentlemen, they are a credit to the company
17 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sue,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We were unable to contact 3 on the…
We were unable to contact 3 on the phone so we went to the shop. Jai sorted everything for us. Thank you.
16 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Paul,
Thanks for the lovely review and fantastic support for Jai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What a sweet Girl
What a sweet Girl, Nim was so helpfull. I was really stressed and she was so kind and helpful. Fabulous service.
16 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sandra,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Theresa,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ray was super helpful and explained my…
Ray was super helpful and explained my new plan and phone. Great customer experience
12 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Geji
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Kate,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came into store this morning to get a…
Came into store this morning to get a phone upgrade and was assisted by sales advisor Ray, from the moment i walked in he showed me options on all the phone offers they have and found me the best deal to suit my needs, he was very helpful and answered every question that i needed to know. He went above and beyond to give me the best experience. Definitely recommend coming into the Solihull branch.
12 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hi Ian, thank you so much for your wonderful review and the amazing support you’ve shown for Jay, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Great experience, great deal!
I was dealt with by Sam who was incredibly polite and friendly. Sam made it really easy and simple and did what she could to give me the best deal possible. Very happy with my experience 👍🏻
10 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hi Adam. This is really lovely to hear! We're so pleased that our team member made your experience easy and simple, and helped you get the best possible deal. We truly appreciate your positive feedback.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Extremely helpful every time I need…
Extremely helpful every time I need information or help.
Staff are very friendly and very patient.
It’s great to have the face to face support.
9 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Ray is brilliant
Ray is brilliant! Found the best package with unlimited date, call and text with an amazing discount for me. Highly recommended!
7 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hi Fei. This is fantastic to hear! We really appreciate the feedback about the great package and discount that was found.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Appalling service from Zee and Mo
Appalling service from Zee and Mo
My complaint number: 260906104676604
6 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hi there, We’re sorry to hear about your experience, Jac, and the frustration caused. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Zeee
Zee
Absolutely brilliant service, factual and helpful and sorted in a short space of time
5 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Lucy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Today Mo was very helpful.
Today Mo was very helpful.
I would deffinately recommend Vodafone in Solihull Touchwood if you are looking for a new phone contract
5 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Andrew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo was absolutely great..
Mo was absolutely great... 20 out of 10 for service, knowledge, queries etc. 100% will recommend.
5 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Karen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo and Zee
Mo and Zee
Very helpfull did everything to help me with my new phone very happy 😂😂😂
5 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Maxine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good customer service helpful staff
Good customer service helpful staff
Honest and reliable good advice from Zee
Thanks Vodafone
5 September 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Liaqat,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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