A fantastic experience! Matthew talked me through all my device and airtime options and got me the best new phone and plan with no hassle. Most importantly, no hard sell!!
Location
Switch location14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB
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See what reviewers are saying
Maddi was super helpful! Patient, listened to our needs and saved us £5 p/m on our broadband as well as sorting our requirements for holiday travel. Thank you Maddi!
Company replied
I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a... See more
Company replied
Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Penzance
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, United Kingdom
4.9
Excellent
173 reviews
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Helpful and knowledgeable
Helpful and knowledgeable, great all round, both Matt’s were great
26 July 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hey Daniel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Sophie did an amazing job with us today…
Sophie did an amazing job with us today very helpful 10/10
18 May 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Blossom,
Thank you for taking the time to review and sharing this feedback for Sophie.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really impressed by Matt in the…
Really impressed by Matt in the Penzance store. A few months ago he gave me info and today I returned to swop over my provider. Professional and friendly service not like a robot!
14 May 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Angela,
We appreciate your feedback and kind words about Matt. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Matt was absolutely fantastic
Matt was absolutely fantastic. Took the time to listen to my needs and tailor a package to suit. Would definitely recommend.
20 April 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Carol. Thank you for your review for Matt. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and excellent service
Very friendly and excellent service. Spent the time to help me transfer all data from old phone to new one.
5 April 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Catherine,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Friendly knowledgable staff
Really friendly staff, had all the answers to every question. Really helpful, positive experience.
20 February 2024
Unprompted review
Reply from Vodafone UK - Penzance
Thanks for your awesome feedback for our team Elle.
All the best, The Vodafone Social Media Team
Matt was very good and very helpful
16 January 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Terry,
Thanks for your feedback! We're really glad Matt managed to help and provided a great customer journey.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Matt our sales advisor was extremely…
Matt our sales advisor was extremely helpful today when I went in store. Very professional and really listened to what I needed and made sure I got the best tariff for my needs.
13 January 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi there Beth,
Thanks for your feedback regarding your experience with Matt. We're glad you had a smooth sales journey!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The People make up for computer systems failing
The short version:
Hollie and the other PZ store staff went above and beyond to fix issues elsewhere in Vodafone, ultimately they are the reason I'm staying as a customer.
The long version:
Hollie and the staff in the Penzance Vodafone office have been nothing short of heroic in their efforts to fix the litany of issues I have experienced over the past 3 or 4 weeks whilst trying to upgrade my broadband contract. I'm pretty sure that the Vodafone ordering system was going out of its way to cause issues from the start, but each step of the way Hollie has been there chasing other Vodafone depts to fix issues and get things moving, keeping me up to date on progress made and even going out of her way to make sure that I wouldn't get interrupted by support calls at work.
Her work is the sole reason I have chosen to stay as a customer.
The 5 stars are directly for the PZ store, Vodafone proper not so much. They could do themselves a massive favour and train all their staff to match the care, effort and knowledge that I have found in the PZ store; equally they should do said staff a favour and fix the errors in their system
10 January 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hey Pete,
We appreciate the feedback. It is also amazing to hear about Hollie's Heroism in getting this resolved for you! Thank you for sharing your journey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service
Visited the store as I had some questions about upgrading a contract for my daughter’s phone and roaming charges whilst she’s travelling. Beth was a credit to your company, answered all my questions and upgraded the plan to perfectly suit my daughter’s current phone usage needs and at a price I felt was great value. Very happy with the service I received.
15 November 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hi Ed,
We appreciate your feedback and kind words about Beth. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Beth was brilliant setting up our new…
Beth was brilliant setting up our new phones
15 November 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hi Sally. Thanks for the great feedback for Beth. It's really appreciated.
Thanks again, Vodafone Social Media Team
Came into upgrade my phone & was served…
Came into upgrade my phone & was served by Beth who was extremely helpful with finding me the best deal & also transferring my data
11 November 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amazing service from Hollie
Amazing service from Hollie. Found me the perfect price plan at an amazing price. Very knowledgeable and friendly. Will definitely be recommending to family and friends.
9 November 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hi Matt,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Holly was very friendly and helpful
10 November 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hi Francesco,
Thanks for reviewing and sharing this great feedback for Holly.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
Very helpful staff Beth and Matt. My son had lost his iPhone and they helped set up a new phone for him. They reviewed our accounts put us on enhanced services and saved us a lot of money. Thank you so much!
28 October 2023
Unprompted review
Reply from Vodafone UK - Penzance
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Matt was extremely knowledgeand helpful…
Matt was extremely knowledgeand helpful and I would highly recommend.
17 October 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hey Paul,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, knowledgeable and friendly. Served by Holly
14 October 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hey Ian,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matt and Hollie were very professional
Matt and Hollie were very professional, helpful and above all patient. Thanks!
8 October 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hey Ben,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Both Hollie & Matt were both very…
Both Hollie & Matt were both very friendly and extremely helpful when renewing and adding another number to existing contract!
26 September 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hey Rachael,
Thanks for taking the time to review. It's great to hear about your recent positive experience, and how Hollie and Matt provided a good service.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Was such a lovely pleasant transaction…
Was such a lovely pleasant transaction and such an easy friendly team to deal with. Highly recommended. Beth was absolutely amazing.
17 September 2023
Unprompted review
Reply from Vodafone UK - Penzance
Hi, Giovanni.
Thanks for taking the time to write such a great review! We're delighted that Beth was able to resolve your query.
Thanks,
Vodafone Social Media Team
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