The welcoming by Henry, was very warm and professional. We then got served by Jayden, who was extremely pleasant and thorough. He instantly put us at ease when discussing the options on the service pl... See more
Company replied
Location
Switch location224-226 High Street, BR6 0LS Orpington, GB
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See what reviewers are saying
Great experience - Jess was really friendly and helpful and ensured I had a great deal for my new phone and contract. Thanks Jess - you made the process really smooth and seamless!
Company replied
We had a complicated case with multiple numbers and plans… but Edward was absolutely amazing! He made it so simple and was very helpful and enterprising to ensure we have good value, great customer se... See more
Company replied
Excellent service from Jayden. Calm, knowledgeable, and patient, he took the time to explain the relevant details in simple terms, and provided the best option for me. Extremely pleased with him and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Orpington
Written by the company
Contact info
224-226 High Street, BR6 0LS, Orpington, United Kingdom
5.0
Excellent
302 reviews
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Switching Provider
I visited Vodafone today, as I wanted to start a new SIM only deal and move my existing phone number to Vodafone. I was served by Edward, who was very welcoming, helpful and had excellent customer service skills. He talked me through the whole process and was very clear and understanding. He made it very quick and easy :).
3 August 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Logan,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Perfect service from Edward. Came in to get a new SIM card and was also told about better deals to help save me some money. All done before my parking runs out and I will be back shortly to take on the new deals! 10/10 service, nothing to fault.
2 August 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Michael,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Booked an appointment to sort out receiving calls. Edward helped sort this issue out for us quickly and saved me money on my sim. Fantastic service
2 August 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Anthony,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Demi helped us today and made the whole…
Demi helped us today and made the whole process an absolute pleasure. So helpful and informative each step of the way. With a constant smile on her face Demi is a credit to the store.
2 August 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Gave us great deals and so helpful with advice and questions we were asking about deals and our phones and broadband!
2 August 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Laura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Henry was helpful.he answer all the…
Henry was helpful.he answer all the questions needed.
1 August 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Angela,
Thanks for the lovely review and fantastic support for Henry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Henry at Vodafone Orpington branch is simply a genius
Henry at Vodafone Orpington branch essentially delivered a final resolution to a simply mind blowing problem. He did so through pure persistence, excellent knowledge and logical approach to cut through conflicting procedures at his own firm which could have otherwise cost me great deal of financial losses and mental anxiety.
For some reason Vodafone started reporting a default account in my name attached to an address that I had not live for 12years (despite me only been a Vodafone customer for only 3y).
The issue was I could not challenge the situation given I was not able to pass account security when I contact customer service related to that rogue account (not surprising, given I never set it up), Albeit Vodafone insisted it is my account because it carried my name. To top it off they were not letting me settle the default sum of £35 because I am not authorised on the account (this is all the while paying £100+ on other services to Vodafone). I watched with pain my credit score dropped by 350 points and without any ability to fix the issue. I was going in circles.
Thankfully, Henry got personally involved and through 3 phone calls to Vodafone contact centre (with me listening in) each lasting roughly 1hour each he managed to find somebody who can help and i ended up just paying off the rogue account overdue (just to get it off my back), and delinking that account from my profile.Henry also persisted to get the right team to remove the default entry from credit reference agency reporting.
Today when I checked I see my credit score back up by 387 points.
Henry pls take my whole hearted appreciation. Thank you very much.
H
24 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Harendra,
Thanks for the lovely review and fantastic support for Henry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent help and service from Henry
Excellent help and service from Henry. I actually joined Vodaphone .
22 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Sosana,
Thanks for the lovely review and fantastic support for Henry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Edward was extremely helpful, he really helped me out, gave me some good advice about WiFi etc will definitely be back to sort out broadband.
23 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Fiona,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Popped into the shop with a technical problem regarding my phone. Edward kindly helped me by going through different settings. Was patient, kind, made me laugh and fixed it!
22 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Joan,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Orpington
Hey Waltraut,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service from Ethan
I visited the store today with my husband to sort a network connection issue we had with a new phone purchased online. We were helped by Ethan Hunt (fabulous name!) who managed to sort the problem out very efficiently.
He also looked at our account and managed to save money on another phone which was over and above the service expected today, I am so impressed.
I had spent nearly 4 hours trying to resolve the problem online and over the phone with various operators who failed to help sufficiently to solve the issue.
I am super thankful to Ethan, he is a credit to Vodafone Orpington. Thanks again.
20 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We went in as a family to upgrade and…
We went in as a family to upgrade and start new contracts for 4 members of our family. Henry was really helpful and knowledgeable and sorted all 4 phones quickly and efficiently. Highly recommend taking a visit.
19 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Emma,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Henry.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Ethan and Henry…
Great service from Ethan and Henry lovevy guys and very happy made the day
18 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Ardit,
Thanks for the lovely review and fantastic support for Ethan and Henry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Edward was great at getting me a new phone and number. Explained everything and even when the systems seemed to be playing up, kept calm. Thanks!
12 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Omas,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Both Ethan and demi very helpful
Both Ethan and demi very helpful. Assisted me with technical issues on my tablet and had good conversations about helping me save money on my monthly bill.
12 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Patrick,
Thanks for the lovely review and fantastic support for Ethan and Demi .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Deemi fantastic service
Deemi fantastic service. Could not do enough to help.
11 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Duncan,
Thanks for the lovely review and fantastic support for Deemi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
I came in to collect my phone and Edward explained everything to me and even helped get everything across to the new device. Also got me a good deal on my internet
10 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward was excellent
Edward was excellent. Helped me get everything across to my new tablet and helped me sign in so I didn't lose any of my progress! Thank you
10 July 2025
Unprompted review
Reply from Vodafone UK - Orpington
Hey Maggie,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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