I tried to change my broadband over online, it wouldn't work. I tried the online assistant which kept cutting out, so went in-store. Kerry was really helpful and explained everything really well to me... See more
Location
Switch location36-37 Witton Street, CW9 5DE Northwich, GB
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Kerry at the Northwich Branch was really friendly and helpful. She talked me through my new phone contract and took the time to explain everything to me. Thank you for making the experience a positive... See more
Company replied
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... See more
Company replied
This 5 * rating is really for Chelsea who went above and beyond to sort my internet needs. She was very professional, knowledgeable and excellent inter personal skills.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Northwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36-37 Witton Street, CW9 5DE, Northwich, United Kingdom
4.9
Excellent
257 reviews
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Locked phone caused a panic !!
Arrived this morning at the store in Northwich, Cheshire... in a bit of a panic, because I'd managed to lock my phone and couldn't access it. Spoke to Will & Chris and they were GREAT !! So friendly and reassuring. They sorted my phone in about 10 mins....then they managed to lower my mobile data bill, when they saw I was paying a bit much. I never even asked them about that. They were super guys.... knowledgeable, professional, pleasant and an asset to Vodafone. I'll definitely be going back there when I decide to upgrade my phone. Can't beat the 'personal touch'. Thank you so much !
4 March 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Soo,
Thank you for taking the time to review, it's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
New phone
Will and Charlie were so help myself and Mum went to the Northwich store for our new phones.
4 January 2025
Unprompted review
Reply from Vodafone UK - Northwich
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Went in to get a better deal on my…
Went in to get a better deal on my phone contract and Will was extremely helpful and friendly, helping get me a better contract and even stayed behind after the store closed!
Above and beyond service
21 February 2025
Unprompted review
Reply from Vodafone UK - Northwich
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Will helped me today setting up my new…
Will helped me today setting up my new phone and it was a very good service.
10 February 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Kristina,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team.
Excellent customer service
Excellent customer service
Very knowledgeable and helpful with new phone
4 February 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hello, Debbie,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Will was so helpful to us and very…
Will was so helpful to us and very passionate about getting us up and running
3 February 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Patricia. Thank you for your review for Will. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Will was brill
30 January 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Doreen,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Will was an absolute superstar
Will was an absolute superstar. I took my 82 year old Auntie to get her a new phone. He was super patient and very helpful. He didn’t rush her at all, we were there for a while. I also upgraded my SIM card too. Would highly recommend this guy!
11 January 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Angie,
This is lovely feedback for Will. Thanks for your kind words and taking your time to share the experience. If you ever need any help, please reach out to us, by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great Service
Knowledgeable staff who were able to review my contract, upgrade my phone and also get me a good deal.
Staff were welcoming, great customer service experience from Vodafone again
7 January 2025
Unprompted review
Reply from Vodafone UK - Northwich
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Helpful advice
I was in the shop today and ( will ) his name was absolutely brilliant. He was very helpful and explained everything I needed to know .very professional bloke .Nothing was to much trouble for him.
6 January 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Stephen,
Thank you for taking the time to leave us a 5 star review! We're happy to hear you had such a positive experience with us and thank you for the feedback about Will's customer service.
Thanks,
The Vodafone Social Media Team
Will was very polite and helpful very…
Will was very polite and helpful very pleased with the result 10 out of 10
23 December 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Catherine,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Upgrade
Upgraded 5 contracts Will from Northwich was very helpful thank you would definitely recommend.
7 December 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into the store look at changing broadband provider …
Went into the store look at changing from Bt broadband to Vodafone! Will was extremely helpful and talked me through every step of the way! Will is a great asset to Vodafone and his knowledge has been very helpful and professional throughout this transaction!
29 November 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi David,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Will was outstanding service and
Will was outstanding service and
An asset to your company well done Will
2 December 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Bertram, thanks for your lovely feedback for Will. It's always great to see when our team havew offered such a memorable service.
Thanks, The Vodafone Social Media Team
Kerry moved quickly though the process…
Kerry moved quickly though the process and we left with a good deal
29 November 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Woody,
What super feedback for Kerry! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kerry was very helpful and efficient
Kerry was very helpful and efficient
29 November 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Giulia 👋
Thanks for the great feedback for Kerry, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Seth's Team are First Rate
Seth (the manager) Will & Chris (the Evertonian) have been excellent when I have had to migrate phones at short notice. I turned up at 4.50 and they stayed beyond closing time to complete new phone set up and migration of back up. First rate and a sense of humour. They deserve the business! This review covers two visits both at 4.50! For the identical event - loss of phone and restore to new one - my fault.
27 August 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hello, Cy,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Seth, Will, and Chris.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Outstanding customer service
Chris and Charlie were great. Helped lower bills and supply us a new phone efficiently with a lovely Black Friday deal would defo recommend northwich vodaphone customer service 10/10
15 November 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Johnny,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kerry was fantastic at taking the time…
Kerry was fantastic at taking the time to test a broken phone, provide us with a PAC code and talk us through our options in a comfortable and reassuring way. Great asset to your team
9 November 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Tom,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Served by Will today, excellent service, answered any questions we had and helped me choose the best deal suited to me.
5 November 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Katie,
Thanks for the great feedback for Will, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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