I tried to change my broadband over online, it wouldn't work. I tried the online assistant which kept cutting out, so went in-store. Kerry was really helpful and explained everything really well to me... See more
Location
Switch location36-37 Witton Street, CW9 5DE Northwich, GB
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See what reviewers are saying
Kerry at the Northwich Branch was really friendly and helpful. She talked me through my new phone contract and took the time to explain everything to me. Thank you for making the experience a positive... See more
Company replied
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... See more
Company replied
This 5 * rating is really for Chelsea who went above and beyond to sort my internet needs. She was very professional, knowledgeable and excellent inter personal skills.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Northwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36-37 Witton Street, CW9 5DE, Northwich, United Kingdom
4.9
Excellent
256 reviews
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Customer service from Kerry
Customer service from Kerry. Good knowledge and clear advice
1 November 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hello, Janine,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Ola
Really great service from Ola, certainly knew the products and gave me good advice on which product would suit my needs best
1 November 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hello, Simon,
It's always our aim to provide a helpful service, so it's great to hear that Ola delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from will
Excellent service from will..worked hard to find me a great tariff...
4 October 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hello, Chris,
It's always our aim to provide a helpful service, so it's great to hear that Will delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic service by Charlie
2 October 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Susan,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the fantastic service provided by Charlie.
Thanks,
The Vodafone Social Media Team
Lots of difficulties fixed in a…
Lots of difficulties fixed in a pleasantand professionalway by Chris and Tim in the Northwich shop
1 October 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Langton,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us ins tore and the team have helped get the issues fixed.
Thanks,
The Vodafone Social Media Team
Kerry just sorted my problem quickly…
Kerry just sorted my problem quickly and in a friendly way. So much more efficient for the customer than dealing with Vodafone on- line help.
16 September 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hello,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kerry was amazing
I visited the shop with my phone that didn't work, kerry greeted me with a smile and was very happy to help. She went above and beyond , her customer service is excellent, she a definite asset to have in the shop
Thank you so much for helping me
10 September 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hello, Wendy,
It's great to hear about the positive experience which you had with Kerry. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
As usual the Vodafone staff were very helpful. Today KERRY was our assistant and she went the extra mile. Nothing was too much trouble. We left having had our problem sorted and paying less for a better service.
9 September 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi John. Thank you for your review for Kerry. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
WILL the assistant was amazing
WILL the assistant was amazing, patient and extremely helpful I bought a new updated phone Will explained everything abd transferred everything from my old phone,he was very knowledgeable. I will definitely recommend Vodafone and Will to family abd friends.
2 September 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi there,
It's lovely to see you had such a positive experience with Will. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Save money with Vodafone
Served by a great guy called Chris. He ensured I got the best deal for my phone and broadband and I saved £123. I hadn’t realised if you have an entertainments package on your phone you get Amazon prime free. I already had prime with Amazon so I cancelled the payment on it and took up again with Vodafone for free. Great result.
4 September 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Barbra,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with your new deal Chris helped provide.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Kerry is the star of northwich Vodaphone shop…
Kerry is the star of the vodaphone shop in northwich her customer service was exceptional she sorted out my iPhone problems wasn’t phased by anything kept informed as to what she was doing had time to explain kept her patience with how long it took it was a real pleasure to be served by her given the times we are in her service was exceptional and deserves to be called out - Happy Customer from Northwich
15 August 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hello Gerty,
Thanks for letting us know what an amazing job Kerry did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Visited the Northwich 9th Aug store and…
Visited the Northwich 9th Aug store and Seth talked me through options which met my needs as my contract had finished. He was informative, helpful and professional. He set me up with another contract and sorted PAC. Very easy and quick process. Thank you Seth!
Also Thanks to Kerry and Chris too on 13th aug who helped with a minor problem. It has been a pleasure to do business with them. A great team! Thank you all!
9 August 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi. Thank you for your review for Seth, Kerry and Chris. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Northwich
Hi Sheila, thanks for your feedback.
All the best, The Vodafone Social Media team
Great instore service turning a complaint into a positive
Unfortunately we had problems with the purchase of two new phones from Vodafone. I had rung customer service on numerous occasions and each time they reassured me they had solved the problem, but it was never the case. I also went into a store elsewhere, and no-one was able to help me, and referred me back to customer service (vicious circle). I then went into our local store in Northwich and was seen to by Chris, the manager. The issues had become quite complicated across both phones, but Chris listened carefully so he understood exactly what the problem was and took the time to unpick the problems relating to both phones. He was really calm, polite and friendly. He was able to resolve everything where no one else had been able to, because he was patient and determined to solve the problems for me. This took a number of visits and phone calls, but he stuck at it. My husband was also due to renew his contract with Vodafone, and we would have cancelled it had it not been for Chris's service. I really can't thank him enough. Vodafone - make sure you hold on to him - he's an asset to your organisation.
29 July 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Diane,
Thank you for taking the time to leave a review. It's great to hear your feedback, and how Chris provided a good experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thank you Will
Will was really friendly and helpful and sorted a new, cheaper phone contract for me! He went through lots of different options for me so I could decide which was best for me. Thank you!
31 July 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Charlotte,
This is a great review for Will. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Amazing review for Will at Vodafone northwich
My 2nd experience with Will and he has been amazing again. Knows exactly what I require and delivers with great customer service. Even my daughter who is 10 said to me how good he is. Next time I'm in store I will be asking for Will again.
31 July 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Stephen,
These are lovely kind words of feedback for Will. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Kerry was really helpful
Kerry was really helpful, efficient and friendly
8 July 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hey Tamzin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Kerry gave excellent advice and sorted…
Kerry gave excellent advice and sorted out my new contract effectively and efficiently. She was really polite and professional throughout.
8 July 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hey Tim,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Kerry was extremely helpful and sorted…
Kerry was extremely helpful and sorted everything I needed
6 July 2024
Unprompted review
Reply from Vodafone UK - Northwich
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Recently went into the Northwich shop
Recently went into the Northwich shop this week for 2 i phone upgrades and was served by Zak who couldn’t have been more helpful if he tried.
Fantastic customer service and Zak is a credit to Vodafone Northwich with his friendly chatty approach.
This level of customer service he gives is very rare these days and certainly is a credit to himself and for Vodafone
He needs promotion to train new staff etc
A brilliant asset to any business.
Thanks Zak 👍 2 very happy customers
25 June 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Peter,
We're so happy you received such a great level of service, thank you for taking the time to share this amazing feedback for Zak.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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