I tried to change my broadband over online, it wouldn't work. I tried the online assistant which kept cutting out, so went in-store. Kerry was really helpful and explained everything really well to me... See more
Location
Switch location36-37 Witton Street, CW9 5DE Northwich, GB
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Kerry at the Northwich Branch was really friendly and helpful. She talked me through my new phone contract and took the time to explain everything to me. Thank you for making the experience a positive... See more
Company replied
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... See more
Company replied
This 5 * rating is really for Chelsea who went above and beyond to sort my internet needs. She was very professional, knowledgeable and excellent inter personal skills.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Northwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36-37 Witton Street, CW9 5DE, Northwich, United Kingdom
4.9
Excellent
256 reviews
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Great visit to store
Great visit to store. Went in with my broken phone, met a guy called Matt , he went through my account and helped me. He got me a brand new phone on a better deal. Cheaper bill with a new phone. Had a great nice chat about science and motorbikes , best customer service I've ever received. Huge credit to Vodafone. Will be back with my wife to upgrade her phone soon.
30 May 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I met a lovely genteman named Matt in…
I met a lovely genteman named Matt in the vodafone store in Northwich he was very helpful and he explained everything to me he took time out to get me a good deal i would certainatly reccommend him to anyone. He is a credit too vodafone
30 May 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Janet,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Northwich
Hey Tracy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Helpful, approachable, quick and helped me find the right deal to suit my needs.
17 May 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Sally,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will was very knowledgeable & extremely…
Will was very knowledgeable & extremely helpful when choosing my new phone. Definitely recommend
15 May 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Deborah,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I dealt with Will today
I dealt with Will today, very professional. In fact changed my mind on leaving Vodafone.
13 May 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Janet,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Patient, friendly and saved me money.
Will at Vodafone Northwich was a pleasure to deal with this morning. I’ve had some mixed experiences with mobile phone advisors at several networks before but I’ve to hand it to Will he explained everything when I came in for a new handset for my son and took time to review all the other phones and data plans on my account (5 phones in total) and got me more data or same data for lower prices on several of my plans. The team in Northwich store were all busy but I listened to all of them, all really approachable and tried their best to help everyone. I wasn’t looking forward to going in to be honest but wouldn’t hesitate to go back in a heartbeat if I need anything else. Easy 5 stars. Thanks.
10 May 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will was very knowledgeable and very…
Will was very knowledgeable and very competent, and made the whole experience easy going
5 April 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey John,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chris S was great and managed to save…
Chris S was great and managed to save me some money on my Sim
24 April 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Chris,
Thanks for the lovely review and fantastic support for Chris S.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will made everything very quick and…
Will made everything very quick and simple
Excellent service . Very happy with my new phone - well done !
5 April 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Huizer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful customer service
Chelsea has provided fantastic customer service. She has been diligent and resilient to deal with several issues on the account and we walked away with 3 new products. Switched broadband saving £30 per month vs our existing, switched 2 mobile phone accounts from a competitor including phone upgrade all at super competitive pricing. Chelsea did all of this for us on a super busy weekend in the store and we recommend her highly. Thanks Chelsea.
19 April 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Emma,
Thanks for the lovely review and fantastic support for Chelsea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I visited the Vodafone store in…
I visited the Vodafone store in northwich today to upgrade my phone and was greeted by Will one of the store advisors and I just want to say that this guy did an absolutely fantastic job with all the problems he came up against he worked around them all and managed to sorted things out and I came away with my new phone and the same with my wife we will definitely be going back to see Will or Chelsea again 2 really nice people
15 April 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're happy our agents Will and Chelsea were able to assist you effectively.
Thanks for the review,
Vodafone Social Media Team
Upgrading my phone
Went to store and was greeted by Will the techincal advisor. Will was amazing he upgraded my old phone to a A36 Samsung then he went through all the apps and the phone
His customer service was exceptional nothing to much trouble. We will definitely return to see Will again in store thankyou Will very much Mrs Quigley
5 April 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Christina,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I called into the Vodafone shop in…
I called into the Vodafone shop in Northwich with a problem with my new Samsung phone and Chris and Will were very patient and helpful and solved it for me.
27 March 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hello Caroline,
Thank you for your wonderful feedback; it’s truly appreciated!
Should you require any assistance, feel free to contact our Social Media team on Facebook at http://vodafone.uk/2Fpnah2 or on X at http://vodafone.uk/3LXh2xl.
Best regards,
Vodafone Social Media Team
Good Customer Service at Vodafone Winsford
Will was pleasant to deal with and really worked hard to resolve our rather obscure issue. Definitely recommend Vodafone Winsford for customer service.
22 March 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hello Christopher,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Will and Freya were absolutely amazing…
Will and Freya were absolutely amazing at helping me upgrade my sim so I can make calls when I go abroad. Their customer service skills were world class and they are both an absolute credit to Vodafone. If there is any recognition that they can receive please make sure they do.
22 March 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hello Daniel,
It's great to hear that you received a 5 star service from Will and Freya. Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Awful, Awful, Awful customer service
I have not seen such awful customer service like this.
I have applied for moving house with one month interact service in both houses. They didn't mention that they wont supply a second router at first. After Openreach connected the internet, Vodafone said I should use the same router in both houses. After 3 hours of being on the phone, we agreed that they send a router within 72 hours and I should return it after 3 weeks.
Now 12 days have passed since our conversation and called 4 times to follow up for the router but no router, no internet. Every time I called they said we would send it in 2 days. They don't care about customers. I have to use holidays or be unpaid as my job is online.
Every time I asked them to send me an email about this conversation and agreement but they didn't care. No email at all.
Thanks for your reply. I have been dealing with your broadband support team since 19/02/2025 with no action from them that is why I am writing my feedback about Vodafone. I have been with vodafone since 2020 and this is the first time I have requested only moving house with 20 days internet in both houses. Disapointing experince. I can't wait to finish my contract with Vodafone.
7 March 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hello, Ali,
It's disappointing to hear about your negative experience, and we appreciate you taking the time to provide feedback so that we can make improvements moving forward, as this isn't the experience we want for our customers.
To discus the status of your router, please reach out to the Broadband Support Team here: https://www.vodafone.co.uk/bbservcd
Thanks,
Vodafone Social Media Team
We were served by Chelsea who was…
We were served by Chelsea who was extremely knowledgeable helpful and most importantly patient.
She explained everything clearly and precisely.
15 March 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Kevin,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Chris and Freya were brilliant…
Chris and trainee Freya were brilliant they explained everything and saved me money can’t say enough good stuff about them both.
7 March 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hello Chez,
It's great to hear that you received a 5 star service from Chris and Freya! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Will was very patient but in the end…
Will was very patient but in the end retrieved my Vodafone app. Very happy with service.
7 March 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi William,
Thanks for your review for Will. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
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