Fantastic service from Wayne yesterday, I didn’t purchase anything on this visit as my upgrade wasn’t due quite yet. However he did manage to solve a couple of issues with my current handset, therefor... See more
Company replied
Location
Switch locationUnit 21 , Hempstead Valley Shopping Centre, ME7 3PB Gillingham, GB
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See what reviewers are saying
Clear information and assistance from Adam. Understood what I wanted and was able to find me the best deal at the right price. Was easier than I expected
Company replied
We always prefer to come in store for the excellent, friendly customer service, very helpful and knowledgeable. They arranged a great deal, saving us money, took the time to explain everything and... See more
Company replied
Joshua has been a real help. He was extremely patient in answering all my questions in explaining my options for a phone upgrade. He was as extensive in researching other options and helping me und... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gillingham
Written by the company
Contact info
Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB, Gillingham, United Kingdom
4.9
Excellent
308 reviews
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Very friendly and helpful
Very friendly and helpful.
Was greatful for them giving me their time to resolve my issue.
7 May 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Keith,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gillingham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was brilliant
Dylan was brilliant. I'm a long term vodafone customer with 4 phones for family and the upgrade experience with Dylan at Hempstead store was excellent, informative and clear.
4 May 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Harry,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Dylan
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam was very helpful and was an…
Adam was very helpful and was an absolute pleasure to deal with! Great job!
1 May 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Professional, Patient & Helpful
Professional, patient and very helpful, especially for a non techie
26 April 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Dylan and Adam
Excellent service from Dylan and Adam. Well worth popping into the Hempstead Valley Store for the best deal I could have got and fantastic customer service - Thank you!
11 April 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe was fantastic
Chloe was fantastic. Very helpful, and lowered our bills. Big thank you
10 April 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The retail assistant Josh in the Hempstead store
The retail assistant Josh in the Hempstead store was really helpful and guided us through updating our phone and went above and beyond taking his time making sure everything was done properly.
4 April 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Olivia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by Dylan
Great service by Dylan, managed to get us a good deal which we're very happy with.
24 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke with Wayne in the Hempstead store…
Spoke with Wayne in the Hempstead store and arranged for a better sim only deal and second phone, both of which I needed and went in for. Really happy with the outcome and service.
23 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Mark,
Thanks for the lovely review and fantastic support for Wayne.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam
Adam. Hi thank you Adam for all your help and very understanding towards me and you was very kind thank you for all your help
19 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Teresa,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Finally Bearable Experience
Anna was welcoming , friendly, and respectful from the minute I walk in the shop . She made 100 % of the experience bearable. Thank God she was there . Thank you .
19 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Charlotte,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dylan was absolutely helpful
Dylan was absolutely helpful, he got me a new phone and mived all data onto the new phone
18 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Lynda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a wifi dongle with them they screwed my credit rating with their error
Had a wifi dongle with them, they never honoured the cancellation and then kept chasing me for money and went on to my credit rating and screwed up my record completely. I am still dealing with the fallout of it. I will NEVER use them again. Even the store in Hempsted Valley when I went for help was useless - refused to help because I couldn't provide reference to a device i no longer had. And no-one bothered to look into it, despite going there twice.
UPDATE - reach out what for? You have already done the damage andni have tried to resolve this for mnay months with noone from your team (store or online) being remotely interested or helpful. You have damaged my credit , my credit limit that have been lowered as a result of your putting a mark on my credit record. It is disguisting that you csn do that with no consequence and all you can do ia direct me to a phone line that noone answers at best of times, or are not helpful. I will NEVER use your company and tell evwryone about my experience. Disgraceful behaviour without any consequences.
16 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Edyta Bowles,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Adam was very helpful in finding my new…
Adam was very helpful in finding my new contact with me and getting what I needed.
14 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I have been with Vodafone since 2015…
I have been with Vodafone since 2015 and I honestly can not fault them always helped me no matter what my require was. Today I have been in store to do an upgrade and all the team have been helpful and especially Chloe who had sure I got the best deal possible. Thank you all
13 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Klara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant advice
10 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Margaret,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam’s well informed
Adam’s well informed, kept us updated all the way, very helpful and portrayed good/welcoming communicational skills
8 March 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Emily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gillingham
Hey Brandon,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gillingham
Hey Shannon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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