Vodafone UK - Gillingham Reviews 

309
TrustScore 5 out of 5

4.9

Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB Gillingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service from Wayne yesterday, I didn’t purchase anything on this visit as my upgrade wasn’t due quite yet. However he did manage to solve a couple of issues with my current handset, therefor... See more

Company replied

Rated 5 out of 5 stars

We always prefer to come in store for the excellent, friendly customer service, very helpful and knowledgeable. They arranged a great deal, saving us money, took the time to explain everything and... See more

Company replied

Rated 4 out of 5 stars

Clear information and assistance from Adam. Understood what I wanted and was able to find me the best deal at the right price. Was easier than I expected

Company replied

Rated 5 out of 5 stars

Joshua has been a real help. He was extremely patient in answering all my questions in explaining my options for a phone upgrade. He was as extensive in researching other options and helping me und... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Gillingham

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB, Gillingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

309 reviews

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1-star

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4.9

All reviews

(309)

39,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Was served by Dylan

Was served by Dylan. Fantastic service and saved me loads of money. 10/10

1 September 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Jason,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Becca was very helpful and…

Becca was very helpful and knowledgeable. She explained everything very well

29 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Karen,

Thanks for the lovely review and fantastic support for Becca.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne and anna were both fantastic…

Wayne and anna were both fantastic today. Great service form both.

27 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Andrew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick service

Quick service, seen straight away. Knowledgeable staff. Easy to deal with.

27 August 2026
Unprompted review
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Reply from Vodafone UK - Gillingham

Hey Holly,

Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne was very helpdul today thankyou.

Wayne was very helpdul today thankyou.

27 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Kim,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne and Anna were both amazing today

Wayne and Anna were both amazing today. Really friendly service form both. Thank you.

27 August 2026
Unprompted review
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Reply from Vodafone UK - Gillingham

Hey Charley,

Thanks for the lovely review and fantastic support for Wayne and Anna.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anna was friendly and great service…

Anna was friendly and great service today. Wayne also helped explain the deal and how it all worked migrating over. Fantastic service.

27 August 2026
Unprompted review
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Reply from Vodafone UK - Gillingham

Hey Denise

Thanks for the lovely review and fantastic support for Anna.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne was fantastic today helping sort…

Wayne was fantastic today helping sort my issue

27 August 2026
Unprompted review
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Reply from Vodafone UK - Gillingham

Hey Jan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was very helpful and sorted out…

Connor was very helpful and sorted out all of my problems. Amazing

24 August 2026
Unprompted review
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Reply from Vodafone UK - Gillingham

Hey Annette,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was very helpful and answered all…

Josh was very helpful and answered all the questions I had, and went into detail explaining all the plan details for me. The customer service was exceptional

23 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Jennifer,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant

Brilliant, experience. Help me out . So much . Saved me alot aswell. Much appreciated

22 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, great experience and helped lower bill costs

22 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey there,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Josh was very friendly and very helpful. Very very good experience would definitely recommend.

21 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

"Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Anna was great help today getting my…

Anna was great help today getting my two contracts down- she was friendly and helpful

18 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Bob,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was amazing

Dylan was amazing. So knowledgeable sorting my phone out! Really pleased with the service.

17 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Rebecca,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Becca

Great service from Becca. Explained everything well. Thanks!

17 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Retail Service

Joshua has been a real help. He was extremely patient in answering all my questions in explaining my options for a phone upgrade. He was as extensive in researching other options and helping me understand the differences in the offers all the while being warm and supportive.

I really enjoyed my experiencing in working through my options and arriving a selection that was just right for me.

17 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Matilda,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Wayne yesterday

Fantastic service from Wayne yesterday, I didn’t purchase anything on this visit as my upgrade wasn’t due quite yet. However he did manage to solve a couple of issues with my current handset, therefore I left very happy, and will be back in November for a new deal.

15 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Will,

Thanks for the lovely review and fantastic support for Wayne.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The exceptional deal I got today &…

The exceptional deal I got today & excellent customer service from Wayne and Anna

15 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Debbie,

Thanks for the lovely review and fantastic support for Wayne and Anna. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Becca and Wayne were really helpful…

Becca and Wayne were really helpful today thank you

15 August 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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