Vodafone UK - Gillingham Reviews 

273
TrustScore 5 out of 5

4.9

Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB Gillingham, GB


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Rated 5 out of 5 stars

Josh was super helpful with a complex issue I had today. Everything was explained thoroughly and I was given step by step instructions to complete my purchase as they were out of stock in store. All r... See more

Company replied

Rated 5 out of 5 stars

Joshua was very patient, friendly, and took his time to explain every step of the process. He went above and beyond and managed to resolve all my queries. I would recommend him without any reservation... See more

Company replied

Rated 4 out of 5 stars

Clear information and assistance from Adam. Understood what I wanted and was able to find me the best deal at the right price. Was easier than I expected

Company replied

Rated 5 out of 5 stars

Joshua (Raven) was so friendly and helpful. I had a great experience buying my new phone. What a lovely change to have someone make eye contact and engage in intelligent conversation.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Gillingham

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB, Gillingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(273)

41,521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Josh was super helpful with a complex…

Josh was super helpful with a complex issue I had today. Everything was explained thoroughly and I was given step by step instructions to complete my purchase as they were out of stock in store. All round great experience. Thanks Josh with glasses!

19 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Cassie,

Thanks for the lovely review and fantastic support for Josh .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Becca was amazing in store today very…

Becca was amazing in store today very prpfessional

16 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Alan,

Thanks for the lovely review and fantastic support for Becca.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Becca was friendly and great service

Becca was friendly and great service

16 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Lisa,

Thanks for the lovely review and fantastic support for Becca.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh W was amazing

Josh W was so helpful and kind. Made my upgrade so easy! Highly recommend! Thank you 🥰

15 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Hayley,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very personable

Very personable, friendly and knowledgable

13 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Lee,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne and Anna are have been very…

Wayne and Anna are have been very helpful and gave us a great deal... Miles better than the O2 store around the corner. A+++

11 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Steven,
Thanks for the lovely review and fantastic support for Wayne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, quick service. Anna and Wayne were brilliant. Knew their stuff

11 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Donna,

Thanks for the lovely review and fantastic support for Anna and Wayne.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excptional Customer Service

Josh was exceptionally helpful when purchasing iPhones and iPad, very knowledgeable, friendly and professional. Explained everything clearly and concisely

10 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Bill,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne was perfect today and set up my…

Wayne was perfect today and set up my new phone everything works and fully checked. Amazing. Thankyou.

8 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Linda,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joshua was very patient

Joshua was very patient, friendly, and took his time to explain every step of the process. He went above and beyond and managed to resolve all my queries. I would recommend him without any reservations.

6 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hi Tarisai, thank you so much for your wonderful review and the amazing support you’ve shown for Joshua, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Great service

Great service
Friendly staff

6 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne and Dylan were both excellent in…

Wayne and Dylan were both excellent in store. Fantastic attitude and worked really well for us.

3 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff.

1 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Ant,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was very helpful and efficient

Josh was very helpful and efficient

1 July 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Ryan,

Thanks for the lovely review and fantastic support for Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joshua (Raven) was so friendly and…

Joshua (Raven) was so friendly and helpful. I had a great experience buying my new phone. What a lovely change to have someone make eye contact and engage in intelligent conversation.

28 June 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Kerry,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kate and Wayne were both fantastic and…

Kate and Wayne were both fantastic and very helpful. Both extremely knowledgeable and friendly. Amazing service.

22 June 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Becca and Wayne were both very helpful…

Becca and Wayne were both very helpful today. Outstanding support for me today fantastic service.

21 June 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anna was great today

Anna was great today. She helped me in store save money on my contracts and I really appreciate all the help highly recommended her

19 June 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Robert,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anna and Dylan have been great at…

Anna and Dylan have been great at helping me with my phone and saving me money- recommend them two to everyone

19 June 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Ben,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service yet again from…

Brilliant service yet again from Vodaphone. Connor was very professional and helpful. Good welcoming atmosphere either no pressure and got a fantastic deal. Keep up the good work

14 June 2026
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Mel,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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