It was quick, but moving the tickets to the correct app wasn't as easy as I thought it would be. It was hard to find where they ended up (they are in my LiveNation/Ticketmaster account now). It is u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Didn’t like adding another app to my phone in order to receive the tickets or you would have received a 5
Company replied
Annoying I can't add it to my Apple wallet from this app and I had to download a separate app too
Company replied
Seller did not reveal exact seat numbers until sale was completed. Otherwise was 5 Star
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
113K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
16 July 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Thank you for your feedback. We'd love to hear more additional comments or suggestions you may have. Please feel free to reach out to us anytime if there is anything specific you'd like to share to help us better understand your experience and improve our service in the future.
This is my first try with this service!
16 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Tickets arrived earlier than expected
Tickets arrived earlier than expected. It was easy to get to and I had absolutely no issues.
16 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
The map should be more detailed and…
The map should be more detailed and interactive to better select seats. Especially at the cost of each ticket.
17 July 2026
Reply from Vivid Seats
Thank you for your suggestion. We understand how a more detailed and interactive map could enhance the seat selection process, especially considering the ticket costs. We’ll pass this feedback along to help improve the experience. If you need any assistance with your current tickets or future purchases, we're here to help.
Got several canceled tickets
17 July 2026
Reply from Vivid Seats
Thank you for your review. It’s possible that the cancellations were due to the large amount spent on the tickets, which sometimes requires additional approval from your bank, such as replying to a verification message. We can see that your most recent order was finally approved and processed, and the tickets were sent immediately after. If you have any further questions or need assistance, our support team is here to help.
Awesome great
17 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Can’t access tickets in wallet under…
Can’t access tickets in wallet under someone else’s Apple ID
16 July 2026
Reply from Vivid Seats
Thanks for your review. The error you're seeing occurs because your Apple ID email is different from the email associated with the primary market where you accepted the tickets. This mismatch is why you're receiving the message indicating that the tickets are linked to a different email address. To avoid this issue, we recommend accessing and scanning your tickets directly from the app rather than through the wallet. If you need further assistance, feel free to contact our customer support team.
Good it like it
16 July 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Good
Annoying I can't add it to my Apple wallet from this app and I had to download a separate app too
16 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
A great process!
16 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
cannot contact customer service by…
cannot contact customer service by phone and even the chat does not work. Wanted to transfer my tickets and they will not transfer to my MLB app. Also wanted to have others in our party get the tickets emailed as we may not all be able to walk in together. I can only access each ticket by opening each one and goes to website and then do these 5 more times.
16 July 2026
Reply from Vivid Seats
Thanks for you review. We can see that you received your tickets via URL links, which allows you to easily share them. If you'd like your friends to access their tickets separately, you can simply forward the ticket links to them via email. This way, they can use the tickets independently, even if arriving at different times or locations. If you need further assistance with this process, we're here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.