Was quick to get the tickets. However, when accepting them the site kept timing out and giving an error so had to refresh a lot. I also wish the tickets would be easier to get through the app instead... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tickets arrived on time. But getting the tickets if you are not a UK citizen requires a lot of time and patience, because UK phone number is a must. If you don't have it you'll need to get it, bef... See more
Company replied
I liked that I was able to get my tickets back after trying to sell them. Customer service was very helpful. I'm a little concerned because I don't know if these tickets will get me in yet. I'm very c... See more
Company replied
Got the tickets well before the concert. I got an alert by Ticketmaster before vivid seats however. Would have been nice to know from vivid that I will also get an email from Ticketmaster.
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
113K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I purchased my tickets
I purchased my tickets, but it’s not showing up in my Vivid Seats app. That I’m concerned I don’t actually have a ticket.
18 July 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We know how important it is to access your tickets easily. We can confirm your tickets were successfully sent to your email with a URL link to access your tickets right after purchase. If you experience any issues in the future, feel free to contact our customer service team anytime. We’re happy to help ensure your tickets are ready for the event.
I had a very disappointing experience…
I had a very disappointing experience with Vivid Seats.
I placed an order for FIFA World Cup tickets through their website. As soon as my payment was completed, I was redirected to log into their app. After logging in, I couldn't find my tickets or even my order anywhere in the app.
When I contacted customer support, I was told that my order had been cancelled. However, the payment is still reserved on my bank account, and I have never received any email informing me that the order was cancelled.
This is extremely poor customer service and very unprofessional handling of a purchase. The entire process made the platform feel unreliable and untrustworthy. I would never book tickets through Vivid Seats again, and I cannot recommend them to anyone looking for a smooth and secure ticket-buying experience.
18 July 2026
Unprompted review
Reply from Vivid Seats
We noticed that your order was automatically canceled due to difficulty verifying the information on file with the cardholder. To protect against unauthorized activity, our system cancels orders when it cannot confirm that the details match. We take your account security very seriously and recommend double-checking that all information entered at checkout exactly matches the cardholder’s details. If you have any further questions or need assistance, please feel free to contact our support team through the Contact Us page on our website.
Easy and quick
16 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Can’t get tickets
18 July 2026
Reply from Vivid Seats
Hi there, thank you for your feedback. After reviewing your order, we can confirm that your tickets were sent to you and are also accessible on the Vivid Seats app for convenient access. If you encounter any issues in the future, we recommend reaching out to our customer service team, who will be happy to assist you in ensuring your tickets are ready for the event.
Good expierence
I really liked how they show the ticket locations, so you know exactly where they are situated. What I didn't like was seeing one price and then a different one at the end; they should show the price with all fees and commissions included from the very beginning
18 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Great 'user' experience
18 July 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Hi Patrice White, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Ran rodeo tickets ( sold out everywhere else)
Still expensive
We got our tickets in 1 hr timing after buying
18 July 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
It was great!
18 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
First time using Vivid
First time using Vivid. It was easy and got great tickets for a fair price. Thank you.
16 July 2026
Reply from Vivid Seats
Hi Christine, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
it was easy to buy tickets
18 July 2026
Reply from Vivid Seats
Hi Sophia, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi renie sullivan, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Just the overall convenience and…
Just the overall convenience and simplicity of the app. Very user friendly.
18 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
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