Was quick to get the tickets. However, when accepting them the site kept timing out and giving an error so had to refresh a lot. I also wish the tickets would be easier to get through the app instead... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tickets arrived on time. But getting the tickets if you are not a UK citizen requires a lot of time and patience, because UK phone number is a must. If you don't have it you'll need to get it, bef... See more
Company replied
I liked that I was able to get my tickets back after trying to sell them. Customer service was very helpful. I'm a little concerned because I don't know if these tickets will get me in yet. I'm very c... See more
Company replied
Got the tickets well before the concert. I got an alert by Ticketmaster before vivid seats however. Would have been nice to know from vivid that I will also get an email from Ticketmaster.
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
113K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vivid Seats
Hi there! Thank you for your feedback. We know how important it is to access your tickets easily. We can confirm your tickets were successfully sent to your email right after purchase. If you experience any issues in the future, feel free to contact our customer service team anytime. We’re happy to help ensure your tickets are ready for the event.
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Very confusing and arduous process
18 July 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
The process was easy
The process was easy. The ticket seems to be a screenshot of the ticket. Screenshots usually doesn’t work for entry. Will most likely need the ticket transferred to me.
18 July 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Can’t get my tickets and i missed a…
Can’t get my tickets and i missed a great amount of the event. Never using this app!!
18 July 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We know how important it is to access your tickets easily. We can confirm your tickets were successfully sent to your email right after purchase giving you plenty of time to access them before the event. If you experience any issues in the future, feel free to contact our customer service team anytime. We’re happy to help ensure your tickets are ready for the event.
Very easy to buy
17 July 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Always easy and best prices.
18 July 2026
Reply from Vivid Seats
Hi Dana, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Really thought id get scammed but i…
Really thought id get scammed but i didnt and got BTS TICKETSSSSS!!!!
16 July 2026
Reply from Vivid Seats
That’s awesome! Nothing beats that feeling of grabbing tickets for something you love. Enjoy the show and have a great time!
Very easy and smooth delivery
18 July 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
That your ticket won’t come right away
The whole experience is nerve wracking but it’s all worth it
16 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Easy to use ……..
18 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Good, could be better
While ordering the tickets was good, receiving them was a bit of an ordeal. The tickets were later than I had expected, not getting them until the day before. They are also from 2 different agencies, so I have to use both ticketmaster and vivid apps to gain entry. The show is tonight so I don't know yet if both tickets will scan.
18 July 2026
Reply from Vivid Seats
Hi Tim McAndrew, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi Maria Stahl, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
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