Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was my first time to buy concert tickets through this company. The reason I give 4*, I had to contact the company because I didn’t receive email with tickets originally. I kept screenshot from my o... See more
Company replied
The process, for the first time user, was a bit confusing. I was sent to create an account with ticketmaster, also the payment designation wouldn't allow me to use PayPal, yet offered it as one of the... See more
Company replied
I needed rodeo tickets. I don't really need all the additional marketing. Enough already,
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service
Found an affordable seat same-day for a sold out show. Had an amazing time and stress-free process with Vivid Seats — thank you!
7 July 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
I can’t find my ticket
7 July 2026
Reply from Vivid Seats
Hi there! Thank you for your message. Your tickets were sent yesterday via email and contain a URL link to access them. To make sure you didn’t miss it, we’ve resent the email as well. If you encounter any issues or need further assistance, please don’t hesitate to reach out to our customer service team. We’re here to help ensure you’re all set for the event.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Easy to order will continue to buy all…
Easy to order will continue to buy all my tickets from vivid seats
7 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Excellent job
I received my tickets yesterday. Thank you for the Chris brown and usher tour I can’t wait to see them in August.
7 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Good service
7 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
I do not like having to use…
I do not like having to use ticketransfer.com to obtain tickets with no way of then disbursing them to members of my party.
7 July 2026
Reply from Vivid Seats
Thanks for sharing your feedback. We understand how important it is to be able to easily share tickets with everyone in your group. Some sellers and venues deliver tickets through secure links and the transfer options are determined by the ticket issuer. We appreciate your feedback and will be sure to share it with the appropriate team
Customer service was polite and…
Customer service was polite and resolved my ticket issue immediately.
7 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Hi Senad Bajraktarevic, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Great and easy experience.
6 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Easy,fast response,go .you tickets…
Easy,fast response,go .you tickets within 5 minutes Karen pierce
6 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
I'm very happy with Vividseats
I'm very happy with Vividseats. Yes I overpaid the concert but the ticket was legit and I got the ticket fast. And thanks to them I watched my favourite band ❤️
6 July 2026
Unprompted review
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Somehow I got Two separate orders
Somehow I got Two separate orders. I didnt Think the first order went through.
5 July 2026
Reply from Vivid Seats
Thanks for sharing your experience. We reviewed your order and can see that you were able to connect with our support team, who assisted you with our Fan Seller services.
For future purchases, if you're ever unsure whether an order was successfully placed, we definitely recommend reaching out to our support team before submitting another order. This can help avoid accidentally placing duplicate orders for the same event.
We're glad our team was able to assist, and if you have any other questions, please don't hesitate to reach out!
Fantastic experience so far
Fantastic experience so far! Website is user-friendly. Appreciate how the prices and seats are rated. Also like that, the prices are all in.
8 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
easy to navigate and obtain the tickets
7 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Confusing ticket transfer policy
7 July 2026
Reply from Vivid Seats
Hi there! We're sorry to hear the ticket transfer process was confusing. Different venues and ticketing platforms can have different transfer methods and requirements, which can vary by event. If you ever have questions about accessing your tickets, our support team is always happy to help guide you through the process so you're ready well before the event. We appreciate your feedback!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.