I have been using VistaPrint for many years for both personal and professional needs. Usually, everything works perfectly and I do not need any help. But recently, I had an issue and I was thrilled to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the moment I reached out to online chat support for help with my company's mug design to the moment the mugs arrived in perfect condition, I felt supported--as if these mugs were the most importa... See more
I have ordered various items (mugs, business cards, mouse pads) from VistaPrint for some time now. Their products have always been very satisfactory. However, i noticed the print quality was off on my... See more
Company replied
Christian introduced himself as our personal advisor. Was able to help me out with updating our tax exempt status and with a discount for our organizations order. He was very kind to look over everyt... See more
Company replied
Company details
- Digital Printing Service
- Business to Business Service
- e-Commerce Service
- Graphic Designer
- Prints and Signs Store
- Promotional Item Store
Written by the company
VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
There's no business like your business.
Written by the company
- At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.
Contact info
United States
- 1.866.207.4955
- www.vistaprint.com
4.5
Excellent
6K reviews
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My Vistaprint Advisor helped me figure…
My Vistaprint Advisor helped me figure out different printing styles for my logo and was very responsive. Their help made it a lot easier to place my order!
28 April 2026
Unprompted review
Reply from VistaPrint USA
We are thrilled to learn that our support team was able to respond quickly and professionally to your request. Reliable assistance is at the core of our service.
Problem with order not arriving
I had an issue with my order not being delivered and Mediea immediately found out the reason why it had not arrived. She put in a replacement order and will send it out as soon as possible. The problem with the order was resolved quickly and I am very pleased with the results. Customer service reps like Mediea are one of the reasons I continue to order from VisaPrint. I appreciate her and the time she took to help me out.
28 April 2026
Unprompted review
Reply from VistaPrint USA
It’s great to know that our team’s assistance was both efficient and helpful. We always strive to provide a positive and reassuring experience.
I've never been happier with my…
I've never been happier with my experience with a company before. I have been ordering from VistaPrint since 2016 and I will continue to for another 30 years. They are always helpful, professional and quick. I highly recommend!
28 April 2026
Unprompted review
Reply from VistaPrint USA
Thanks for posting your review. We put a high focus on customer happiness, so we are thrilled to learn that you are pleased with the print quality and ordering experience.
Sheila Customer Rep was super helpful
Sheila Customer Rep was super helpful
I recommed Vista Print all the time
I have been using them for 8 yrs now
Quality product good customer service
28 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.
I had wonderful experience
I had wonderful experience. I made an error and I got assistance right away!
27 April 2026
Unprompted review
Reply from VistaPrint USA
That's wonderful to hear. We appreciate and value your business.
Tags came out great
Tags came out great. Only thing that was annoying is when customizing the tags, when you add a text box it is difficult to get the right size font.
8 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're happy you're pleased with the quality of the tags. We're sorry you had difficulties editing it. Your business is important to us, so we'll definitely pass your feedback to the team for review.
Franklin S did an exceptional job…
Franklin S did an exceptional job helping me out and directing me to the right department for logo customization. I would highly recommend
27 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your kind feedback! We’re so glad to hear Franklin S was able to assist you and guide you to the right department for your logo customization. We really appreciate your recommendation and support!
Great options and an advisor that is…
Great options and an advisor that is prompt, courteous, and truly cares. Ellen is doing a great job helping us with our marketing needs !
26 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.
The designer had a few great idea ready when I logged in!
The designer had a few great ideas ready for me when I logged in, even with invormation I had not included (like the website, for example). Incredible value! Agent was personable, pleasant and very efficient!
24 April 2026
Unprompted review
Reply from VistaPrint USA
We're happy to hear that you found great value in the ideas presented and that the designer was efficient and personable. We appreciate you taking the time to share your positive experience!
Absolutely thrilled with my new…
Absolutely thrilled with my new business cards! I ordered a bunch probably 15+ years ago. When I tried to re-order more, I was told I’d need to redesign them because the program I used way back when, isn’t available anymore. I’m pretty tech-tarded, so I thought I was screwed. That’s when I saw for $10, I could communicate with someone on their end and they’d do all the designing. I needed some editing done too since my old address needed to be updated. I took a pic of my old card, told them what I wanted and where I wanted it, and boom! 24 hours later they sent me what they came up with. It was PERFECT! I went with glossy this time and I love how they came out. So happy that I didn’t give up and found that in-house design service.
13 April 2026
Unprompted review
Reply from VistaPrint USA
We appreciate your positive feedback on your experience with reordering your business cards. We're happy to hear that you are thrilled with your new business cards, and we're grateful that our design team helped create the design to your needs.
The chat with the support team was very GOOD!
The chat with the support team was very fast and they handled my request promplty. This is quickest response I have ever received form any company's chat asssistant!
I am very happy!
26 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for your kind feedback! We’re thrilled to hear you had such a fast and positive experience with our support team, and that your request was handled promptly. It means a lot to know this was your quickest chat experience, we really appreciate your support.
Vista print has helped me with Business and Projects my…
Vista print has helped me with my business and other projects . There is just so much you can do. Thank you Vista Print team!
25 April 2026
Unprompted review
Reply from VistaPrint USA
Thanks for sharing. We're happy to hear that our services have been so helpful with your business and projects needs.
Reply from VistaPrint USA
We are so pleased to know our customer care team delivered the kind of helpful and courteous support we always aim to provide.
The day after I submitted my order
The day after I submitted my order, I thought of some changes I'd like to make if it wasn't too late. On chat Maricar C. was soooo helpful. She checked to see if I was on time to make changes...I was. And then, using her innate creative abilities, she patiently stayed with me as long as it took to help me create a design I was happy with. Sally Blaser
25 April 2026
Unprompted review
Reply from VistaPrint USA
We're happy to hear that you had such a positive experience! We appreciate you sharing how helpful our team member was in accommodating your design changes. It's great to know we could assist you in creating a design you love.
Zero Stars - You won't receive your items on time
If I could leave zero stars, I would. I ordered a banner with expedited shipping to receive 5 days prior to my event. Once not received by the expected date, I reached out only for Vista Print to say that they couldn't get it to me until the day AFTER my event. Additionally, no update was in my order status and reflected that it was still arriving on the original date expected. Further, the CSR tried to say that they sent me an email regarding an issue. There was no email from them in my inbox, junk or spam, so they tried to blame me for the problem. No effort was made to rectify the issue, so now I'm left to scramble to see if I can purchase somewhere else in time. Horrible experience.
23 April 2026
Unprompted review
Reply from VistaPrint USA
We are truly sorry to hear about your experience and the inconvenience caused, especially with the urgency of your event. We understand how frustrating this must have been. At the moment, we were unable to locate your order details based on the information provided in your review on Trustpilot. To ensure we can investigate this properly and assist you further, we have reached out requesting that you update your review with your order number and account details. Once we have this information, we will be able to review your concern in detail and work toward an appropriate resolution. We appreciate you bringing this to our attention and hope to have the opportunity to support you further. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.
VistaPrint for the win
VistaPrint for the win! As a small business owner, I’ve trusted them for years. I recently had an issue with 500 business cards where the QR code wasn’t working, and that’s a big deal for my business. VistaPrint stepped in, resolved the issue quickly, and made sure I was taken care of. That level of customer service matters, and it’s why I’ll continue to use them moving forward.
25 April 2026
Unprompted review
Reply from VistaPrint USA
Thanks for taking the time to share your experience. We’re happy that we were able to resolve the issue with your business cards quickly and ensure everything was made right. We understand how critical elements like QR codes are to your business, and we’re pleased our team could support you when it mattered most. Your review reinforces the importance of delivering both quality products and dependable service, and we’re grateful for the opportunity to continue supporting your business.
Had an order not quite up my…
Had an order not quite up my expectations.
Most my own fault not reviewing the order.
Chat with Maya today.
New order on the way.
No cost, WOW...
25 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your feedback. We’re glad Maya was able to assist you and get a new order arranged for you at no cost. We really appreciate you taking the time to share your experience, and we’re happy we could help turn things around.
Mikaela was super helpful to set my…
Mikaela was super helpful to set my design correctly for my sticker which was giving me so much trouble!
25 April 2026
Unprompted review
Reply from VistaPrint USA
We’re thrilled to hear that your interaction with our support team was a positive one. Your kind words mean a lot to the team.
Above and beyond in customer service
I had an order that said it had been delivered but it wasn't there in my mailbox. So I use the online chat at 9:30 at night and the gal I got was completely amazing and made everything right.
She was pleasant and handled the situation right away.
I love that there is still good customer service out there!
24 April 2026
Unprompted review
Reply from VistaPrint USA
Thanks for sharing your experience. We're so glad to hear that our team member was able to resolve the issue with your order and provided excellent service.
Great customer service
Great customer service! Hard to find that these days.
24 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.
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