I have been using VistaPrint for many years for both personal and professional needs. Usually, everything works perfectly and I do not need any help. But recently, I had an issue and I was thrilled to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the moment I reached out to online chat support for help with my company's mug design to the moment the mugs arrived in perfect condition, I felt supported--as if these mugs were the most importa... See more
I have ordered various items (mugs, business cards, mouse pads) from VistaPrint for some time now. Their products have always been very satisfactory. However, i noticed the print quality was off on my... See more
Company replied
Christian introduced himself as our personal advisor. Was able to help me out with updating our tax exempt status and with a discount for our organizations order. He was very kind to look over everyt... See more
Company replied
Company details
- Digital Printing Service
- Business to Business Service
- e-Commerce Service
- Graphic Designer
- Prints and Signs Store
- Promotional Item Store
Written by the company
VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
There's no business like your business.
Written by the company
- At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.
Contact info
United States
- 1.866.207.4955
- www.vistaprint.com
4.5
Excellent
6K reviews
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Chat Feature (AngelicaRoseL) was fabulous
I used your chat feature because I wasn't sure I was ordering correctly, and I wasn't. Not only did AngelicaRoseL help me figure out my first questions, but she helped me figure out what I really needed to make my signage last for a long time. She was amazing and deserves a nice raise!
29 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thank you so much!
I am an older woman that is not good with technologyv (putting that mildly). I wanted to change my business card up a little bit so I had the GREAT Fortune of chatting with Lea V. She was so wonderful and helpful I could not have asked for a better representative to get me through this process. You need to give her a raise! Thank you so much for all you did Lea.
29 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience and that Lea V. was able to assist you so effectively throughout the process. We truly appreciate you taking the time to share this feedback, and we’ll be sure to pass along your recognition. If there’s anything else you need, we’re always here to help.
I have been using vista print now for 7…
I have been using vista print now for 7 years.. love how everything looks.will be making another order soon.
24 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for your continued support over the past 7 years! We’re thrilled to hear you love how everything turns out. We really appreciate your loyalty and look forward to helping you with your next order.
The best cards ever !
29 April 2026
Unprompted review
It's very excellent help from your…
It's very excellent help from your expertise to create a visiting card.
28 April 2026
Unprompted review
Reply from VistaPrint USA
We’re glad our expertise was helpful in creating your visiting card. We appreciate your feedback and are here if you need any further assistance.
Great products and lots of stuff to buy…
Great products and lots of stuff to buy but very expensive.
28 April 2026
Unprompted review
Reply from VistaPrint USA
We appreciate your review and are happy to hear that you are pleased with the quality of the products we offer.
The experience with John Lester was…
The experience with John Lester was absolutely wonderful. He assisted me with correcting and editing. Angelo was great, also though I got cut off due to he had to wait on me while I was trying to login with ID VerifyMe. That system locked me out due too many failed attempts but my email and password was correct. I was unable to get my Veterans discount.
29 April 2026
Unprompted review
Reply from VistaPrint USA
We are delighted to hear that your experience with our team members was very satisfactory, and that you received helpful assistance with correcting and editing your order. Nevertheless, we are sorry to hear about the inconvenience you faced with the login verification process and the difficulty in applying your discount. Furthermore, we have checked and noted your case, and our support team has already responded and addressed the issue. We are also pleased to confirm that your business cards order has been successfully placed. In addition, please rest assured that your feedback regarding the login verification system and discount application process will be reported to our relevant teams for further review and improvement. We truly appreciate you taking the time to share your experience, and we are glad our team was able to assist you throughout the ordering process.
They fixed my screw up
They fixed my screw up! I royally messed up. I made an order that was extremely time sensitive and I failed to update my address. It was a mistake that was totally on me. I reached out to CS and chatted with Jino. The order had already been shipped so it could not be canceled or redirected. Just when I thought I was going to have to eat the cost of the order Jino checked to see if there was anything he could do to help me out. He offered me a one time courtesy to give me an account credit so that I could re-order the items. He even went so far as to reorder them for me and update my address for me. Jino went above and beyond.
28 April 2026
Unprompted review
Reply from VistaPrint USA
Thanks for your feedback on your recent order for postcards. We are glad that our team member was able to provide a helpful solution by providing a credit for you to reorder the item to the correct address.
Issue Resolved Immediately!!
I had an issue with my business card order — the text printed much smaller than expected. I reached out to chat support and James Mathew F resolved it immediately with a replacement order, no hassle at all. Quick, easy, and genuinely helpful. Really impressed with the customer service. Thank you James! Will be using only Vistaprint from now on
28 April 2026
Unprompted review
Reply from VistaPrint USA
We appreciate you sharing your experience and are happy the business card issue was resolved quickly and effortlessly with our support team. Thank you for your positive feedback; we value your business.
Great Customer Service
I was able to have someone assist me via chat with my design, and they helped me get exactly what I wanted in a matter of a few minutes. VistaPrint has always been easy to use for designing and ordering!
28 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for your kind feedback! We’re thrilled to hear that our chat support team was able to assist you quickly and help bring your design to life exactly as you envisioned. It’s also great to know you continue to find the platform easy to use for both designing and ordering.
VistaPrint…never fails to amaze me
I have been a customer of Vista Print for many years. I helped a friend buy business cards, Logo tshirts and Car Magnet signs.
My designs had some problems with color not being consistent. My eyes are not good. I have cataracts. I reached out. Jocelyn B helped me. She cleaned up the issues with my design in a heartbeat. The designs are now professional and they look amazing. Thank you Jocelyn and thank you Vista print.
28 April 2026
Unprompted review
Reply from VistaPrint USA
Your kind words about our customer care team mean a great deal, and we’re thrilled they were able to assist you so well. We look forward to doing business with you soon again.
Always get my order in record time!!!
27 April 2026
Unprompted review
Reply from VistaPrint USA
We're happy to hear your orders arrive so quickly. We appreciate your feedback and remain available if you need any assistance.
My Vistaprint Advisor helped me figure…
My Vistaprint Advisor helped me figure out different printing styles for my logo and was very responsive. Their help made it a lot easier to place my order!
28 April 2026
Unprompted review
Reply from VistaPrint USA
We are thrilled to learn that our support team was able to respond quickly and professionally to your request. Reliable assistance is at the core of our service.
Problem with order not arriving
I had an issue with my order not being delivered and Mediea immediately found out the reason why it had not arrived. She put in a replacement order and will send it out as soon as possible. The problem with the order was resolved quickly and I am very pleased with the results. Customer service reps like Mediea are one of the reasons I continue to order from VisaPrint. I appreciate her and the time she took to help me out.
28 April 2026
Unprompted review
Reply from VistaPrint USA
It’s great to know that our team’s assistance was both efficient and helpful. We always strive to provide a positive and reassuring experience.
I've never been happier with my…
I've never been happier with my experience with a company before. I have been ordering from VistaPrint since 2016 and I will continue to for another 30 years. They are always helpful, professional and quick. I highly recommend!
28 April 2026
Unprompted review
Reply from VistaPrint USA
Thanks for posting your review. We put a high focus on customer happiness, so we are thrilled to learn that you are pleased with the print quality and ordering experience.
Sheila Customer Rep was super helpful
Sheila Customer Rep was super helpful
I recommed Vista Print all the time
I have been using them for 8 yrs now
Quality product good customer service
28 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.
I had wonderful experience
I had wonderful experience. I made an error and I got assistance right away!
27 April 2026
Unprompted review
Reply from VistaPrint USA
That's wonderful to hear. We appreciate and value your business.
Tags came out great
Tags came out great. Only thing that was annoying is when customizing the tags, when you add a text box it is difficult to get the right size font.
8 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're happy you're pleased with the quality of the tags. We're sorry you had difficulties editing it. Your business is important to us, so we'll definitely pass your feedback to the team for review.
Franklin S did an exceptional job…
Franklin S did an exceptional job helping me out and directing me to the right department for logo customization. I would highly recommend
27 April 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your kind feedback! We’re so glad to hear Franklin S was able to assist you and guide you to the right department for your logo customization. We really appreciate your recommendation and support!
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