Vision Express Reviews 351,174

I really appreciate the attention to detail and early diagnosis of the issue I reported.

I would like to thank Hasnain Gulamali for his professionalism always and the way he assessed the situation and dealt with it promptly.

Excellent professional service every detail explained fully ensuring I understood what was happening. Highly recommended

Staff were very friendly and professional, great communication at every stage. The optician was particularly helpful and took a lot of time to explain things clearly. No hard sell just great advice. I'd highly recommend this optician, especially if you're a bit nervous or haven't been for a while!

It was a very relaxed but though test and I was pleased that l didn't need new glasses this year!

All staff members was lovely , friendly and very professional

Friendly and efficient service

Really helpful ladies in Bury store. They are so knowledgable and have excellent customer service skills. They helped me choose my glasses and were very reassuring when I was unsure what glasses to choose. Such polite helpful staff 100% satisfied with the service.

Well I like the friendly and helpful staff,they are all very professional and easy to get a long with,they must be good because I spent money that's not like ma atall,I injoyed my visit and I'll look forward to my next one

I had a very positive experience at Vision Express. The staff were welcoming, professional, and very helpful throughout my visit. The eye examination was thorough, and everything was explained clearly to me. I felt comfortable and well looked after from start to finish. The team was patient, friendly, and made the whole process easy and stress-free. I would definitely recommend this store to others

P
Your care plan is a sack of sh*t
You send messages saying you have x days to apply for retest. But then still charge for eye exam
Ridiculous company tbh
And VERY pushy
Id give zero. If I could

Excellent service. Very thorough

Had issues with lens falling out regularly. On this visit they did something to the metal frame, as it was the softer metal used by the manufacturer that was the problem.
Lens has stayed in place now.

Issue was dealt with quickly so I could get on with my day. Staff are friendly.

Vision Express, Kingsgate, Dunfermline.
I have always disliked getting an eye test as I have had eye problems since I was 4. The Optometrist, AdaiI Islam, was so friendly and put me at ease right away. It was a thorough eye test and I felt confident that he would inform me of any changes and give me advice on these.
The girls at the front of the shops were also efficient, friendly and vety helpful. I was very comfortable and delighted with the whole experience from start to finish.
I would definitely recommend them and will not go anywhere else now.

The staff works extra be nice, particularly the optometrist who I’ve seen before there. She was extremely professional and very helpful. and did not try hard sell anything.

Great service the optician who gave me my eye test explained everything to me as things had changed since my last test. Thank you.

I just wanted to say a massive thank you to everyone at Matlock Vision Express. I went in twice this week following a doctors appointment, for an issue with my eyelid. Everyone I spoke to was outstanding in their care, nothing was too much. Thank you everyone. My eye is getting better.

The staff have a really good sense of humour and the service was great got what need a happy place to be to get your eyes tested and new glasses

My order is placed in February. Nobody got in touch. I popped in the 19th of May and was given a poor excuse still haven’t received the goods.
I feel let down and disappointed with a complete lack of empathy with my situation and no communication following the placement of my order

All staff very helpful and professional, guided me through all my options. Left very pleased with my experience.